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very new very broken 46in led tv and huge problems with newegg... (large picture)

post #1 of 15
Thread Starter 
i got the tv broken like shown here in the picture, the ups guy even noted that there was damage to the box and the tv might be damaged, newegg kept telling me that it was handled and that i just had to wait for the email then ups would be back to pick it up, within 24 i got an email alright.... one asking me to do the process over again so i did, the same thing happened again....

so i called them again... now they are saying its been over two days so they will file a claim on my behalf, which i said ok fine and did what they wanted took pictures of the damages ect now i just received another email asking that i take pictures and all to help them file the claim, im really getting annoyed with this $700 paper weight and how difficult newegg is acting about it. suggestions? (other than to stop dealing with newegg because im already considering that )

EDIT: P.s. i forgot to include the fact that when i called to talk to someone i spent over an hour on hold, which didn't make me any happier about the situation



EDIT: (3/13/13 4:35am PST) i just got an email from newegg after explaining i already sent pictures and that the ups guy even noted it was damaged they agreed to send a replacement (let's see how this goes this time...)
Edited by Think_alien - 3/13/13 at 4:37am
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post #2 of 15
NewEgg has dropped the ball on customer service lately. I'm sorry your going though this kind of hassle.

My advise is to never buy a TV over the internet, even from a reputable seller. They are very easy to damage and cost a ton to ship. Stick to getting those locally in stores.
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post #3 of 15
Thread Starter 
ya they really have... and thank you

also this is about the 4th ive had shipped and the first problem ive had also the only store around here that actually carrys a good number of tv's is walmart and i see so many problems with the electronics bought from walmart id rather not spend a large amount of money on a below average quality product
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post #4 of 15
Quote:
Originally Posted by Think_alien View Post

ya they really have... and thank you

also this is about the 4th ive had shipped and the first problem ive had also the only store around here that actually carrys a good number of tv's is walmart and i see so many problems with the electronics bought from walmart id rather not spend a large amount of money on a below average quality product

I just picked up a 120Hz 46" LED TV from best buy. Its Ensignia brand but has an amazing picture for the money. Payed $598 and some change after tax.

Wallmart also has some decent deal's but it take's a ton of research as to the exact model to get.


Its a shame they(newegg) doesn't have a phone number/hot line for customer support. I think doing it over e-mail add's room for error and confusion.

For what it's worth I still hear nothing but good things about Amazon.com's return policy's.
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post #5 of 15
Thread Starter 
ya after all the "fake" flash drives and SD cards ive bought at walmart i wouldnt trust them to sell me a normal tv that didnt have at least some cheap cost saving parts in it
the flash drives at walmart are fakes by the way (at least every one ive ever bought) they get very low write rates and after a little use fail to be seen by the computer and randomly disconnect and then just die after awhile.

ive proven it even, i bought one drive from best buy and the exact same one from walmart took them apart the best buy one said toshiba on the chip with a good looking PCB the walmart one had random chinese letters and the pcb looked cheap, as did the solider points. then i tested the write speed, bestbuy 6-8mb/s (sometimes a spike as high as 12) walmart 1.2-1.6mb/s (the spike was about 2mb/s max) then i wrote files on them and took them off for awhile and the one from best buy worked fine and the walmart one failed to detect until i removed it and plugged it back in about 6 times.
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post #6 of 15
Ugh. Reminds me of this:

If that had been my 970D, FedEx would be looking for a new driver right now...

Seriously, I've noticed quite a few packages from Newegg have arrived dented or outright smashed by UPS lately. Don't couriers train these guys to have the slightest bit of respect for other people's property?

I know they've got to make their rounds etc, but I'm sure they wouldn't want someone else (literally) throwing around their valuables like that...
post #7 of 15
2 things:

1- Call your bank and do a charge back- bank will take money back from them while they investigate the issue. (Ive dont this before, just sound confident when you talk to them over the phone.

2- I just bought a 55" Panasonic Plasma Smart tv UT50 model at cosco for $699. last Sunday. Great price. thumb.gif
post #8 of 15
Quote:
Originally Posted by Booty Warrior View Post

Ugh. Reminds me of this:

SNIPPED

If that had been my 970D, FedEx would be looking for a new driver right now...

Seriously, I've noticed quite a few packages from Newegg have arrived dented or outright smashed by UPS lately. Don't couriers train these guys to have the slightest bit of respect for other people's property?

I know they've got to make their rounds etc, but I'm sure they wouldn't want someone else (literally) throwing around their valuables like that...

Have you ever worked for a shipping facility? Most of the time the actual damage isn't caused by the driver, its caused by the sorting and handling inside the facility's. Its absolutely nut's inside them.
You have a lot of people rushing around on foot, fork lift driver's zooming around, belt's zipping packages around and every one is held to a "X amount of packages moved/sorted/touched/scanned per hour" form of slave driving.

When I worked for a sorting facility the biggest problem was getting people skilled and fast enough to stack a pallet before a lift/skid loader moves them into a large truck for long range transit. None of the box's are the right size and it has to be done NOW. You place one single box wrong and its going to come crashing down when the fork lift moves.. This is where packages get ran over, crunched and bashed.

Don't even get me started about when a box landed crooked on a belt... Driver's who do this kind of stuff should be beat though. They can actually take the extra 10 second's to be gentle.


@OP. Wow. I buy some stuff form wally world and have never had an issue with counterfeit's. If I where you I would go to newegg's twitterpage or FB and leave some comment's as to how unhappy you are that your expensive TV is a nightmare to RMA. Should get some attention pretty quick.

As a consumer Social Media is our best weapon, Used it!
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post #9 of 15
next time inspect the TV (specially if the UPS guy says it might be broken) and refuse delivery.
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post #10 of 15
Quote:
Originally Posted by dealio View Post

next time inspect the TV (specially if the UPS guy says it might be broken) and refuse delivery.

^ Second that!!
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