Overclock.net › Forums › Consumer Electronics › HDTV › very new very broken 46in led tv and huge problems with newegg... (large picture)
New Posts  All Forums:Forum Nav:

very new very broken 46in led tv and huge problems with newegg... (large picture) - Page 2

post #11 of 15
My family bought a TV on newegg many years ago and had very similar problems. It was broken, not from shipping but broken nonetheless, and Newegg basically made it not their problem despite it being w/n 30 days.

I since have never ordered anything that costs so much from newegg. I would definitely never order a monitor/TV from them in the future either, which sucks, but, you gotta do what you gotta do
Edited by kmac20 - 3/13/13 at 6:04am
Zen
(14 items)
 
  
CPUMotherboardGraphicsRAM
AMD Ryzen 1700 X370 Taichi evga GTX 1080 FTW2 Corsair Vengeance LPX 
Hard DriveHard DriveHard DriveCooling
Crucial X300 m.2 SSD 500GB WD Blue 1TB Samsung 850 evo 500GB Coolermaster Master Liquid 120 
OSKeyboardPowerCase
Windows 10 Pro 64bit Razer Blackwidow Ultimate Seasonic FOCUS Plus 80+Gold 850w NZXT s340 Elite 
MouseOther
Logitech G502 Proteus Spectrum Acer K2 Series K272HUL 27" WQHD 1440p 
  hide details  
Reply
Zen
(14 items)
 
  
CPUMotherboardGraphicsRAM
AMD Ryzen 1700 X370 Taichi evga GTX 1080 FTW2 Corsair Vengeance LPX 
Hard DriveHard DriveHard DriveCooling
Crucial X300 m.2 SSD 500GB WD Blue 1TB Samsung 850 evo 500GB Coolermaster Master Liquid 120 
OSKeyboardPowerCase
Windows 10 Pro 64bit Razer Blackwidow Ultimate Seasonic FOCUS Plus 80+Gold 850w NZXT s340 Elite 
MouseOther
Logitech G502 Proteus Spectrum Acer K2 Series K272HUL 27" WQHD 1440p 
  hide details  
Reply
post #12 of 15
Thread Starter 
ya they are now telling me again that they are only going through Samsung and as you said its "not their problem" even though it says on their site THEY will replace it if you tell them right away which i did and they don't honor their own policies
☣ Tera ☣
(22 items)
 
   
CPUMotherboardGraphicsGraphics
AMD FX-4100@4.6ghz ASUS M5A97 EVO @2.6ghz NB 2.4ghz HT sapphire R9 290x asus 7970 directcu II 
RAMHard DriveHard DriveHard Drive
AMD 16GB DDR3 1333 (4x4gb)@1866 10-11-10-32 OCZ RevoDrive 110GB PCI-E x4 WD 1.5tb WD 2tb 
Hard DriveHard DriveHard DriveHard Drive
WD 2tb WD 3TB green WD 3TB red WD 3TB red 
Hard DriveOptical DriveCoolingOS
WD 3TB green external DVD burner CORSAIR Hydro Series H60 Liquid Cooler windows 7 x64 
MonitorMonitorKeyboardPower
24in asus vh238h 42in plasma razer lycosa CORSAIR Gaming Series GS700 700W 
CaseAudio
rosewill challenger logitech 5.1 channel 
CPUMotherboardGraphicsRAM
core 2 duo p7450 g60vx GTX 260M 1GB ✞R.I.P.✞ 4GB DDR2 
Optical DriveOSMonitorPower
HL-DT-ST DVDRAM GT30N windows 7 64BIT 16" 1366x768  19.5V 6.3A laptop power supply 
Case
G60VX-RBBX05 
CPURAMHard DriveOS
core 2 duo t8300 4GB ddr2  Samsung 640gb Backtrack 5 r1 KDE 
OSPower
windows 7 ultimate battery 6 cell lasts roughly 3 hours  
  hide details  
Reply
☣ Tera ☣
(22 items)
 
   
CPUMotherboardGraphicsGraphics
AMD FX-4100@4.6ghz ASUS M5A97 EVO @2.6ghz NB 2.4ghz HT sapphire R9 290x asus 7970 directcu II 
RAMHard DriveHard DriveHard Drive
AMD 16GB DDR3 1333 (4x4gb)@1866 10-11-10-32 OCZ RevoDrive 110GB PCI-E x4 WD 1.5tb WD 2tb 
Hard DriveHard DriveHard DriveHard Drive
WD 2tb WD 3TB green WD 3TB red WD 3TB red 
Hard DriveOptical DriveCoolingOS
WD 3TB green external DVD burner CORSAIR Hydro Series H60 Liquid Cooler windows 7 x64 
MonitorMonitorKeyboardPower
24in asus vh238h 42in plasma razer lycosa CORSAIR Gaming Series GS700 700W 
CaseAudio
rosewill challenger logitech 5.1 channel 
CPUMotherboardGraphicsRAM
core 2 duo p7450 g60vx GTX 260M 1GB ✞R.I.P.✞ 4GB DDR2 
Optical DriveOSMonitorPower
HL-DT-ST DVDRAM GT30N windows 7 64BIT 16" 1366x768  19.5V 6.3A laptop power supply 
Case
G60VX-RBBX05 
CPURAMHard DriveOS
core 2 duo t8300 4GB ddr2  Samsung 640gb Backtrack 5 r1 KDE 
OSPower
windows 7 ultimate battery 6 cell lasts roughly 3 hours  
  hide details  
Reply
post #13 of 15
Quote:
Originally Posted by Think_alien View Post

ya they are now telling me again that they are only going through Samsung and as you said its "not their problem" even though it says on their site THEY will replace it if you tell them right away which i did and they don't honor their own policies

This is messed up. You need to call and ask for a manager, and then threaten to file a report with the BBB. At this time, I would also file a dispute with my credit card.

This isn't a warranty issue where you get a replacement or repair from Samsung. This is an issue with Newegg and Newegg only; the TV was broken on arrival, therefore, you should have a replacement sent to you ASAP. The whole thing about filing a UPS claim on *your* behalf is BS as well -- you have no business with UPS, only Newegg. Newegg's responsibility is to take this one back, get you a new TV, and then what they have to do as far as insurance with UPS is their business and between them and UPS.

The only contract you have is with Newegg, and right now, they are not honoring it. Do NOT accept anything they say with UPS or Samsung, you have zero contractual obligations with either. There is only one thing appropriate as far as you are concerned, and that's a new TV. Don't accept anything else as an answer.
Mac Pro
(3 items)
 
  
CPUCPUGraphics
Xeon X5650 Xeon X5650 GTX 680 
  hide details  
Reply
Mac Pro
(3 items)
 
  
CPUCPUGraphics
Xeon X5650 Xeon X5650 GTX 680 
  hide details  
Reply
post #14 of 15
Newegg sucks, I'd never buy a tv from them. As much as people hate on best buy, they have awesome customer service for big purchases like this. Even Amazon is light years ahead and Costco is on an entirely different level.

Sent from my GT-N7000
    
CPUMotherboardGraphicsGraphics
Intel 5820K@4.4 GHz Asus Rampage V EVGA GTX TITAN X EVGA GTX TITAN X 
RAMHard DriveHard DriveOptical Drive
CORSAIR Vengeance LPX 16GB (4 x 4GB) DDR4 2666 ... Samsung 840 512 GB Seagate 1 TB External Blu Ray 
CoolingOSMonitorMonitor
Corsair H100i Windows 8.1 64-bit professional LG 27EA83-D ASUS ROG Swift PG278Q 
KeyboardPowerCaseMouse
Corsair K70 RGB Corsair AX1200i NZXT H440 Black & Red Logitech G602 
Mouse PadAudio
Razer Battlefield Edition Logitech Z560 
  hide details  
Reply
    
CPUMotherboardGraphicsGraphics
Intel 5820K@4.4 GHz Asus Rampage V EVGA GTX TITAN X EVGA GTX TITAN X 
RAMHard DriveHard DriveOptical Drive
CORSAIR Vengeance LPX 16GB (4 x 4GB) DDR4 2666 ... Samsung 840 512 GB Seagate 1 TB External Blu Ray 
CoolingOSMonitorMonitor
Corsair H100i Windows 8.1 64-bit professional LG 27EA83-D ASUS ROG Swift PG278Q 
KeyboardPowerCaseMouse
Corsair K70 RGB Corsair AX1200i NZXT H440 Black & Red Logitech G602 
Mouse PadAudio
Razer Battlefield Edition Logitech Z560 
  hide details  
Reply
post #15 of 15
Quote:
Originally Posted by 5150 Joker View Post

Newegg sucks, I'd never buy a tv from them. As much as people hate on best buy, they have awesome customer service for big purchases like this. Even Amazon is light years ahead and Costco is on an entirely different level.

Sent from my GT-N7000

Costco is the best place to buy TV's hands down. The problem is you cant use credit cards to purchase from them, unless you have American Express.

I bought a 60" LG for fathers day last year and the same TV was $500 more at best buy! I HATE best buy... Big box store that is slowly dying and refused to innovate for years.
White Night
(22 items)
 
My Office/Setup
(36 photos)
Sager NP8250-S
(10 items)
 
CPUMotherboardGraphicsRAM
AMD FX-8350 BE 4.3GHz ASUS M5A97 EVO XFX R9 390X DD BE Corsair Vengeance 16GB 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 850 EVO OCZ Agility 3 Western Digital Caviar Black 2TB ASUS 12X BD-ROM 
CoolingOSMonitorKeyboard
ZALMAN CNPS9900MAX-B Windows 7 UE  Dual ASUS VE278Q 27" Ducky Shine II Clear DK9008 White LED  
PowerCaseMouseMouse Pad
EVGA SuperNOVA 750 G2  Corsair 600T SE  Logitech G500, G7, G9x Xtrac Ripper XXL 
AudioAudioAudioAudio
Beyerdynamic DT 770 PRO, 250 ohms Polk RTIA1 Black Turtle Beach PX5 Sony MDR-7506 Professional Series 
OtherOther
Asus Xonar Dx 7.1 Sound Card Emotiva mini-X a-100 gen 2 
CPUGraphicsRAMHard Drive
i7-4700MQ 780m 16gb RAM Crucial 128GB M4  
Hard DriveOptical DriveOSMonitor
750GB 7200rpm SATA3 Hybrid Hard Drive with 8GB...  6X Blu-ray Reader/8X DVD±R/2.4X +DL Super-Mult... Windows 7 Ultimate 15.6" Full HD LED-Backlit Display featuring 95%... 
AudioOther
ONKYO 2.1 Soundblaster X-Fi MB3  Killer™ Wireless-N 1202 802.11 A/B/G/N Wireles... 
  hide details  
Reply
White Night
(22 items)
 
My Office/Setup
(36 photos)
Sager NP8250-S
(10 items)
 
CPUMotherboardGraphicsRAM
AMD FX-8350 BE 4.3GHz ASUS M5A97 EVO XFX R9 390X DD BE Corsair Vengeance 16GB 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 850 EVO OCZ Agility 3 Western Digital Caviar Black 2TB ASUS 12X BD-ROM 
CoolingOSMonitorKeyboard
ZALMAN CNPS9900MAX-B Windows 7 UE  Dual ASUS VE278Q 27" Ducky Shine II Clear DK9008 White LED  
PowerCaseMouseMouse Pad
EVGA SuperNOVA 750 G2  Corsair 600T SE  Logitech G500, G7, G9x Xtrac Ripper XXL 
AudioAudioAudioAudio
Beyerdynamic DT 770 PRO, 250 ohms Polk RTIA1 Black Turtle Beach PX5 Sony MDR-7506 Professional Series 
OtherOther
Asus Xonar Dx 7.1 Sound Card Emotiva mini-X a-100 gen 2 
CPUGraphicsRAMHard Drive
i7-4700MQ 780m 16gb RAM Crucial 128GB M4  
Hard DriveOptical DriveOSMonitor
750GB 7200rpm SATA3 Hybrid Hard Drive with 8GB...  6X Blu-ray Reader/8X DVD±R/2.4X +DL Super-Mult... Windows 7 Ultimate 15.6" Full HD LED-Backlit Display featuring 95%... 
AudioOther
ONKYO 2.1 Soundblaster X-Fi MB3  Killer™ Wireless-N 1202 802.11 A/B/G/N Wireles... 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: HDTV
Overclock.net › Forums › Consumer Electronics › HDTV › very new very broken 46in led tv and huge problems with newegg... (large picture)