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Belial's Comprehensive List of Companies by RMA & Support - Page 3

post #21 of 23
I would just like to mention Amazon UK.

I bought a ASRock Z77 Pro-M mothertboard back in November 2012, several months later the bios ate its self for fun.

Contacted Amazon web-chat and within 10 sentences I had a advanced replacement being sent to me via next day delivery, and a pre-paid postage label to return my broken item.

A couple of months later the replacement board decided to just fully suicide on me, no worries - told amazon and said I would rather have a refund this time "No problem sir" biggrin.gif

That is over 7 months now. None of this waiting around for stuff to be tested and fixed while you wait without your item, they would have sent me another if thats what I wanted but I will just buy another brand..from Amazon.

Just an extra note, I contacted ASRock directly about the first failure, I had one reply suggesting generic stuff "update bios" etc then they totally ignored me.

I wish more companies had such good support.


In contrast I had to fight with Overclockers.co.uk (UK supplier) to take back a brand new faulty MSI 7950. There was a well known "bad batch" of these cards, and these guys stated right on the order page they were sending out the new batch - well it turned out they had no way to tell them apart from the old bad batch, it was lottery! The jokers wanted 2weeks to test the item while holding my cash ransom and extra testing fees etc. Took around 15+ "emails" through their crappy website contact system 3/4 of which just didn't seem to get read properly. Incredibly frustrating. After they accepted the fault I then had the fun of chasing up my return postage costs, they wanted me to upload my receipt to a image hosting website rolleyes.gif

This is just not acceptable in 2013 and they have lost a customer and I will tell everyone who listens about how much they suck.
post #22 of 23
I bought an ASRock N68C-GS FX motherboard from OutletPC. ASRock told me to send them the info (recipt, serial #, etc.), and they would handle the rest if I shipped it. It took 6 days, and ASRock kept me well informed throughout the process.
Delta IV Heavy
(17 items)
 
Atlas V 431
(20 items)
 
 
CPUCPUMotherboardGraphics
Xeon X5650 Xeon X5650 Supermicro C602  Quadro 2000 (780 Ti within next 4 years) 
RAMHard DriveHard DriveHard Drive
24GB 300 GB, 10,00 RPM WITH VTEC YO!!! Crucial MX100 256GB WD Black 1TB 
Hard DriveHard DriveCoolingOS
WD Black 1TB WD Black 1TB Stock HP heatpipe coolers Windows 7 Ultimate 64 Bit 
MonitorKeyboardPowerCase
AOC 21 Stock HP Delta 80+ PLATINUM 1000W HP Z820 
Mouse
HP 
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Delta IV Heavy
(17 items)
 
Atlas V 431
(20 items)
 
 
CPUCPUMotherboardGraphics
Xeon X5650 Xeon X5650 Supermicro C602  Quadro 2000 (780 Ti within next 4 years) 
RAMHard DriveHard DriveHard Drive
24GB 300 GB, 10,00 RPM WITH VTEC YO!!! Crucial MX100 256GB WD Black 1TB 
Hard DriveHard DriveCoolingOS
WD Black 1TB WD Black 1TB Stock HP heatpipe coolers Windows 7 Ultimate 64 Bit 
MonitorKeyboardPowerCase
AOC 21 Stock HP Delta 80+ PLATINUM 1000W HP Z820 
Mouse
HP 
  hide details  
Reply
post #23 of 23
EVGA doesn't need the original invoice on anything sold after june 2011, unless you have a special warranty plan from them.

Also, I'd like to add that Tiger Direct will let you drive down to their warehouse (I did it in Toronto) to return items, but they didn't like it when I did that.
Edited by Art Vanelay - 6/19/13 at 8:02pm
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