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[destructoid] EA censors its own support number on its forums - Page 5

post #41 of 77
I can understand that at some point EA just became smothered in less than constructive phone calls of the abusive variety. Ultimately it's some unfortunate customer service employee who has to repeat "I'm sorry" for eight hours a day. I'm pretty sure they've hit the saturation point regarding public opinion, anyhow.
    
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post #42 of 77
It's strange to see such a large company behaving in this way. They just keep screwing up, over and over again.
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post #43 of 77
You know, I was actually about to give in on a cheap key... then I read this story... I think not.
post #44 of 77
post #45 of 77
I'm not defending EA and all its rubbish that they're doing, but..... Valve does this same thing and yet when can't bag on "Good Guy Valve". I know Valve has much better customer service, but come on. You guys seem to be just getting off on this EA bashing now. Vote with your wallets. It's as simple as that.
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post #46 of 77
Quote:
Originally Posted by (V) View Post

I'm not defending EA and all its rubbish that they're doing, but..... Valve does this same thing and yet when can't bag on "Good Guy Valve". I know Valve has much better customer service, but come on. You guys seem to be just getting off on this EA bashing now. Vote with your wallets. It's as simple as that.



LMAO!!!! Valve does the same thing ROFL!!rolleyes.gif
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post #47 of 77
Quote:
Originally Posted by (V) View Post

I'm not defending EA and all its rubbish that they're doing, but..... Valve does this same thing and yet when can't bag on "Good Guy Valve". I know Valve has much better customer service, but come on. You guys seem to be just getting off on this EA bashing now. Vote with your wallets. It's as simple as that.

Perhaps you've not read the article or the headline? I could be quite wrong, but I've not heard of Valve censoring the number to their Customer Support line on their forums to lessen the amount of angry calls they get over their rubbish software.
     
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post #48 of 77
I don't buy EA games or Ubisoft games. There are so many good games out there by publishers who don't insist on cramming in broken DRM that I have not felt like I have been missing anything at all.
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post #49 of 77
Are EA support just sitting at their desk with their fingers in their ears yelling "lalalalalala" and trying to ignore all simcity complaints?

Seriously this is one of the worst launches of a game every. Its not even close to blizzard error 37 fiasco, as blizzard allowed people to get refunds, and it took them only a few days to fix the problems.
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post #50 of 77
Quote:
Originally Posted by Defoler View Post

Are EA support just sitting at their desk with their fingers in their ears yelling "lalalalalala" and trying to ignore all simcity complaints?

Seriously this is one of the worst launches of a game every. Its not even close to blizzard error 37 fiasco, as blizzard allowed people to get refunds, and it took them only a few days to fix the problems.

I would hope so. The support team can't do ANYTHING and people are probably yelling at them. There is nothing the customer service people can do, they have policies in place that make it so they can't give refunds (which probably require supervisor approval to give any ways), policies in place to prevent them from hanging up or being rude to people, and so forth.

Quit blaming the customer support people for things that are beyond their control and they didn't create and cannot fix. I'm glad the number got censored so there will be less ignorant people like you calling them just to complain.
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