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My newly built computer is freezing randomly.

post #1 of 16
Thread Starter 
Hey guys,

I recently got a new PC built and have been experiencing a lot of issues with it in terms of freezing.

It began to freeze while playing BF3. I would log on, start a game and anywhere between the time span of 10 minutes to an hour, it would freeze completely, stuck on the last frame. No input was allowed and the headphones would produce a deafening noise, kind of like brrrrrrr. I searched the internet looking for a problem with the game as my PC is brand new. I saw lots of people with the same issue, claiming that the game was bad, punkbuster was to blame, their audio drivers were conflicting, their hardware was overheating.....the list goes on. At that point I thought I was confident to be able to resolve the issue promptly...NO. It kept freezing no matter what I would. I have gotten to the point where the pc now crashes in the desktop while idle, active or anything else. Before I ramble some more, I will list my PC specs for you:

i5 3570k @ 3.4
Asus Geforce GTX 670 DCU2
Coolermaster Silent Pro Gold 800W
Asrock z77 Extreme6
Seagate Barracuda 3TB
G.Skill Sniper RAM (2x4)
Coolermaster HAFX

As you can see, I have a pretty decent setup. Now, recently I have tried using memtest to determine if the ram was the issue. Right now I hope it is so that I can fix this problem. It passes once, then it comes up with this weird error, something like "Unexpected Interrupt - Halting". This is confusing me. If you know what this means, do tell. I'll also attach a picture. Other solutions attempted include re-install of Windows, update all drivers, CHKDSK, etc..... My temps are nice, around 70 for CPU at full load and 50 for the gpu.
If you have ANY suggestions on what I should do next, please enlighten me as I am stuck and out of ideas. All replies will be apreciated. TY

-zLukeh


IMG_0995[1].JPG 351k .JPG file
post #2 of 16
As i always do, in these circumstances i'll rule out a hardware issue first.

Is this system overclocked?

If so, consider stock settings. try it out then.

If it persists, get yourself some tools to test each hardware. Memtest for memory, HDTune for harddrives (Check read/write speeds, and any smart errors) check GPU temps (load/idle) and update drivers for it when necessary. Check CPU temps too (again, load/idle). Also consider updating any chipset drivers if required.

May also be worth checking over actual hardware cables, make sure everything is connected, nothing is being shorted out, etc. In fact, do this before anything else.

If after all this, you still have a problem, it's probably some software issue somewhere. Something like drivers not playing nice, so update them all if possible. (Sound, and as said before, GPU/Chipset, etc)


Edit--

As for that memtest issue. Make sure you're running the latest version of memtest and reburn it to a new disc as it may have gotten corrupt.

Consider checking voltages of the RAM too in BIOS to make sure they're set to the correct value. Be absolutely certain you get the correct voltages for your modules, else you'll risk cooking them.
Edited by Thingamajig - 3/18/13 at 3:36am
post #3 of 16
Thread Starter 
Thanks for reply,

-The system is not overclocked, brand new and not going to ever overclock.

-GPU and CPU temps are fine, also tested GPU with Furmark, no abnormalities.

-Updated drivers on my computer very recently, however, I am by no means a pro at driver installs and do not have the knowledge of what is necessary. Can you please make a list of what I need to install driver wise. ty.

-I've been through the pc twice and found no loose cables or abnormalities.

What do you suggest next?
post #4 of 16
Quote:
Originally Posted by zLukeh View Post

Thanks for reply,

-The system is not overclocked, brand new and not going to ever overclock.

-GPU and CPU temps are fine, also tested GPU with Furmark, no abnormalities.

-Updated drivers on my computer very recently, however, I am by no means a pro at driver installs and do not have the knowledge of what is necessary. Can you please make a list of what I need to install driver wise. ty.

-I've been through the pc twice and found no loose cables or abnormalities.

What do you suggest next?


I edited my post, i think we should probably try to get to the bottom of that memtest issue first. Re-burn a freshly downloaded version to whatever storage medium you're using (floppy, disc, USB, etc) and try it again.

Ideally we want to get a few passes in before we can rule out a RAM fault.
post #5 of 16
Thread Starter 
Okay then, i'll burn a new copy of memtest onto a disc and start it up.
I'll report back with what I find. smile.gif
post #6 of 16
Quote:
Originally Posted by Thingamajig View Post

I edited my post, i think we should probably try to get to the bottom of that memtest issue first. Re-burn a freshly downloaded version to whatever storage medium you're using (floppy, disc, USB, etc) and try it again.

Ideally we want to get a few passes in before we can rule out a RAM fault.

Agree with the above post & post 2. Usually its a memory issue (since some boards use aggressive timings when XMP is enabled).
Try to up the memory volts by 0.05v (i.e. if they're rated @ 1.5v, set it in Bios to 1.55v for both channels). Or set the speed & timings manually and leave everything else on Auto.

Also, try to reload your Bios defaults (optimal settings or safe settings) & check.

Question, is the 3TB drive from an older system or did you do a fresh windows install with the new computer?


Last, here's how to put your rig in your sig:
http://www.overclock.net/t/1258253/how-to-put-your-rig-in-your-sig
TheSadFlute
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TheSadFlute
(16 items)
 
DyingHeart
(17 items)
 
 
CPUMotherboardGraphicsRAM
i7-6700K TUF Sabertooth MSI 1080 Ti 16GB 2400MHz C15 
Hard DriveHard DriveHard DriveCooling
Corsair 480GB LE 3TB WD Green Sammy 500GB 850 EVO H100i 
OSMonitorKeyboardPower
Windows 7 Pro  BenQ XR3501 Logitech G710+ EVGA G2 750W 
CaseMouseAudioAudio
Cooler Master Stryker Logitech G602 Asus Strix Nakamichi 5.1 
CPUMotherboardGraphicsRAM
Phenom II X4 965BE  Sapphire 790X Zotac GTX650  4GB Corsair 1066 DDR2 (1GBx4) 
Hard DriveHard DriveCoolingCooling
G.Skill Phoenix Pro 120GB WD 2TB Green Stock 3x120mm UQ fans 
OSMonitorKeyboardPower
W7 Pro SP1 x64 LG 21' 1680x1050 Genius  Corsair CX600 
CaseMouseMouse PadAudio
Gigabyte  E-Blue Mazer XFX WarPad On-board 
Audio
Logitech G35 
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post #7 of 16
Quote:
Originally Posted by zLukeh View Post

Okay then, i'll burn a new copy of memtest onto a disc and start it up.
I'll report back with what I find. smile.gif

I normally run memtest for about an hour or so before i decide the memory is alright. I've never had the problem you're getting with it but i suspect it's caused by a bad download/burn.

Whatever happens though, i'd find out exactly what voltages that RAM runs at, and manually enter it into BIOS.

on default BIOS tends to have voltages set to automatic, and for the most part it works, but it can cause problems. I personally run all voltages set manually to stop problems like this.

Just bare in mind if you're not sure, don't do it - entering in the wrong voltage values could likely permanently damage things, so don't mess with it unless you're sure you know what to do.
post #8 of 16
Thread Starter 
I just downloaded a fresh memtest and started it up....it froze. The first memtest froze about 1 minute in and now my second shot is still going. Should I stop the memtest and attend to the ram in the bios now because I am definite that I have them on auto.

Edit- the hard drive is brand new, just like all the parts in my rig
Edited by zLukeh - 3/18/13 at 4:22am
post #9 of 16
Quote:
Originally Posted by zLukeh View Post

I just downloaded a fresh memtest and started it up....it froze. The first memtest froze about 1 minute in and now my second shot is still going. Should I stop the memtest and attend to the ram in the bios now because I am definite that I have them on auto.

Edit- the hard drive is brand new, just like all the parts in my rig

Could be this problem thats making memtest not burn correctly. Really you want to try and download, and then burn a copy from another machine, then try it.
post #10 of 16
Thread Starter 
Okay, that makes sense.
I'm going to go to bed now but tomorrow I will do exactly that and make sure my ram settings are nice in the bios.
Thanks for the help thus far, I appreciate it.
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