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Time Warner Internet vs. AT&T

post #1 of 5
Thread Starter 
Hi all - in a nutshell, Time Warner has become the biggest pain in the neck for me. I live in Tarzana, CA and work from home, so I have their Turbo Internet which is supposed to be downloads up to 20 Mbps and Uploads up to 2 Mbps. I live in a small townhouse. I never get up to 20 Mbps download speed, and frequently when doing a speed test around 8 pm I get about 1 Mbps. I also do not have cable, and stream directly from Hulu or Netflix to either a PS3 or Roku. It is impossible to make it through even one show without being dropped, buffering, etc. I have called them several times (their customer service totally sucks) and basically they give me the same responses: a) Your computer/PS3/device is too far away from the router (it is literally just downstairs) or b) did you reboot your modem/router?

My question is this: is AT&T any better? I don't want to cancel just to be stuck in the same loop with another company. AT&T Uverse offers up to 18 Mbps, which I understand is less, but if it were to work consistently it would be significantly better.

Please help!
post #2 of 5
It's hard to know whether it will be the same situation or not. Someone here has to have first hand experience with both companies in your area. That being said. In my area AT&T only offers up to 12mbps, but I get a 1.3 megabyte/s download speed consistently. So it's just shy of their up to advertised speed.
    
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post #3 of 5
I live in NW Ohio, and had huge problems with TWC's download speed not being nearly what I was supposed to be getting (paying for 10, getting .08). Called, complained, demanded someone come out to the house, got equipment replaced and it eventually got way better. I actually am getting speeds over what I'm paying for.

Plus, don't forget, U-Verse has a 250GB bandwidth cap, and as far as I know, TWC as none.
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post #4 of 5
Thread Starter 
Quote:
Originally Posted by Sozin View Post

I live in NW Ohio, and had huge problems with TWC's download speed not being nearly what I was supposed to be getting (paying for 10, getting .08). Called, complained, demanded someone come out to the house, got equipment replaced and it eventually got way better. I actually am getting speeds over what I'm paying for.

Plus, don't forget, U-Verse has a 250GB bandwidth cap, and as far as I know, TWC as none.

I've replaced Time Warner's equipment with my own; I have a Motorola DOCSIS 3.0 modem and a Cisco router, and the problem has still not been solved. I have family in Northeast Ohio, and their Time Warner works just fine. Having said that, their customer service out there has been stellar, and mine has been s***. Time Warner has already tried to jack up my rates and I've been here for two months.
post #5 of 5
That sucks man. When TWC came out where I live, they bought out the network that Aldephia was using. After a lot of complaining from myself and the area, TWC finally upgraded all the equipment at their hub and at our houses, and it's been great ever since.

I'm not happy with TWC as a whole, but that lack of a bandwidth cap has kept me with them. I've used U-Verse before, and it's pretty great, but it's all about the cap for me.
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