Overclock.net › Forums › Industry News › Video Game News › [Consumerist] EA banning SimCity accounts for talking to Amazon
New Posts  All Forums:Forum Nav:

[Consumerist] EA banning SimCity accounts for talking to Amazon

post #1 of 84
Thread Starter 
Just when you thought the EA/Maxis SimCity saga couldn't get any crazier ...

EA Disabling User Accounts Because It Thinks Any Contact With Amazon Must Be A Refund Request
Quote:
Jeff says he was finally able to use the relay to talk to EA, and found out that indeed, he’d been banned from the game because Amazon had instituted a chargeback. Except, it didn’t, because he never asked for a refund or chargeback of any kind. He adds that Amazon was nice enough to give him a $40 credit for the problems it hadn’t caused, while EA simply gave him a 15% discount off his next Origin purchase and blamed Amazon for his troubles.
post #2 of 84
thats crazy
    
CPUMotherboardGraphicsRAM
AMD 8350 990FXA-UD3 AMD Radeon R9 290X Ref AMD  
RAMHard DriveHard DriveHard Drive
AMD  Samsung Evo 850 Seagate Barracuda  Seagate Barracuda 
Hard DriveHard DriveOptical DriveCooling
Western Digital Blue 640 Western Digital Black 1TB Lite On Bluray Burner Corsair H80 
OSMonitorMonitorKeyboard
Windows 7 Ultimate LG Flatrom E2442TC LG Flatrom E2442TC Cooler Master Storm Devistator 
PowerCaseMouseAudio
Evga Supernova G2 850 Corsair 750D Mad Catz R.A.T 7 Sound Blaster Audigy Ex Platinum 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
AMD 8350 990FXA-UD3 AMD Radeon R9 290X Ref AMD  
RAMHard DriveHard DriveHard Drive
AMD  Samsung Evo 850 Seagate Barracuda  Seagate Barracuda 
Hard DriveHard DriveOptical DriveCooling
Western Digital Blue 640 Western Digital Black 1TB Lite On Bluray Burner Corsair H80 
OSMonitorMonitorKeyboard
Windows 7 Ultimate LG Flatrom E2442TC LG Flatrom E2442TC Cooler Master Storm Devistator 
PowerCaseMouseAudio
Evga Supernova G2 850 Corsair 750D Mad Catz R.A.T 7 Sound Blaster Audigy Ex Platinum 
  hide details  
Reply
post #3 of 84
That's it. These people love being hated. This isn't just being ignorant or out of touch with their consumers, they are deliberately acting as obnoxious as possible. Whether it's because of a bet or some deep-seated emotional issues I don't know, but this goes way beyond being bad at consumer relations.
Beestje 2.0
(20 items)
 
Beestje 1.5
(16 items)
 
 
CPUMotherboardGraphicsGraphics
Intel Core i7 3820 Sabertooth X79 ASUS GeForce GTX 680 ASUS GeForce GTX 680 
RAMHard DriveHard DriveHard Drive
Samsung low profile x4 OCZ Vertex 3 Crucial M4 Samsung HD103SJ 
Optical DriveCoolingCoolingOS
Lite-On BD drive Megahalems rev. B Cooler Master Excalibur Windows 7 home premium x64 
MonitorKeyboardPowerCase
ASUS VG278H Logitech G710+ Corsair TX750 Silverstone Raven 2 Evolution 
MouseMouse PadAudioAudio
Corsair M60 Razer Kabuto Echo Audiofire 2 Sennheiser HD515 
CPUMotherboardGraphicsRAM
i7 920 Asus P6T Club3d HD7870 royalKing Corsair Dominator 3x4GB 
Hard DriveHard DriveOptical DriveCooling
Crucial V4 128GB Seagate Barracuda LP 2TB LG GH22LS Scythe Mugen 2b 
CoolingCoolingMonitorKeyboard
CM Excalibur x2 CM R4 x3 Samsung BX2450 Microsoft Sidewinder X6 
PowerCaseMouseMouse Pad
Seasonic M12 II 520 Antec 600 Microsoft Intellimouse Razer Kabuto 
  hide details  
Reply
Beestje 2.0
(20 items)
 
Beestje 1.5
(16 items)
 
 
CPUMotherboardGraphicsGraphics
Intel Core i7 3820 Sabertooth X79 ASUS GeForce GTX 680 ASUS GeForce GTX 680 
RAMHard DriveHard DriveHard Drive
Samsung low profile x4 OCZ Vertex 3 Crucial M4 Samsung HD103SJ 
Optical DriveCoolingCoolingOS
Lite-On BD drive Megahalems rev. B Cooler Master Excalibur Windows 7 home premium x64 
MonitorKeyboardPowerCase
ASUS VG278H Logitech G710+ Corsair TX750 Silverstone Raven 2 Evolution 
MouseMouse PadAudioAudio
Corsair M60 Razer Kabuto Echo Audiofire 2 Sennheiser HD515 
CPUMotherboardGraphicsRAM
i7 920 Asus P6T Club3d HD7870 royalKing Corsair Dominator 3x4GB 
Hard DriveHard DriveOptical DriveCooling
Crucial V4 128GB Seagate Barracuda LP 2TB LG GH22LS Scythe Mugen 2b 
CoolingCoolingMonitorKeyboard
CM Excalibur x2 CM R4 x3 Samsung BX2450 Microsoft Sidewinder X6 
PowerCaseMouseMouse Pad
Seasonic M12 II 520 Antec 600 Microsoft Intellimouse Razer Kabuto 
  hide details  
Reply
post #4 of 84
EA keeping it classy as usual.
Verktøy Cu
(20 items)
 
XForma MBX MKII
(18 items)
 
 
CPUCPUMotherboardGraphics
Intel Xeon E5-2670 V4 Intel Xeon E5-2670 V4 Asus Z10PE-D8 WS Nvidia Titan X 
GraphicsGraphicsGraphicsRAM
Nvidia Titan X Nvidia Titan X Nvidia Titan X 128GB of Kingston DDR4 ECC 2133Mhz 
Hard DriveHard DriveHard DriveHard Drive
Intel 750 NVME 1.2TB U.2 Intel 750 NVME 1.2TB AIC Intel 750 NVME 1.2TB AIC Intel 750 NVME 1.2TB AIC 
CoolingOSMonitorKeyboard
EK Water Blocks Windows 10 Pro Dell UP2715K Cherry MX 6.0 
PowerCaseMouseAudio
Corsair AX1500i Case Labs S8 Logitech MX Master Pioneer SE-L40 
CPUMotherboardGraphicsGraphics
Intel 5960X Asus Rampage V Extreme Nvidia Titan X Nvidia Titan X 
GraphicsRAMHard DriveHard Drive
Nvidia Titan X Corsair Dominator Platinum 4x8GB 2400Mhz (2) Intel 530 180GB (2) HGST 4TB 
Optical DriveCoolingOSMonitor
Blu-Ray Slot Load EK Water Blocks Liquid Cooling Windows 8.1 Dell UP2715K 
KeyboardPowerCaseMouse
Ducky OCN Blues Seasonic 1200W Platinum XForma MBX MKII TBD 
AudioAudio
Asus Xonar Essence One (2) Mackie MR5MK2 
  hide details  
Reply
Verktøy Cu
(20 items)
 
XForma MBX MKII
(18 items)
 
 
CPUCPUMotherboardGraphics
Intel Xeon E5-2670 V4 Intel Xeon E5-2670 V4 Asus Z10PE-D8 WS Nvidia Titan X 
GraphicsGraphicsGraphicsRAM
Nvidia Titan X Nvidia Titan X Nvidia Titan X 128GB of Kingston DDR4 ECC 2133Mhz 
Hard DriveHard DriveHard DriveHard Drive
Intel 750 NVME 1.2TB U.2 Intel 750 NVME 1.2TB AIC Intel 750 NVME 1.2TB AIC Intel 750 NVME 1.2TB AIC 
CoolingOSMonitorKeyboard
EK Water Blocks Windows 10 Pro Dell UP2715K Cherry MX 6.0 
PowerCaseMouseAudio
Corsair AX1500i Case Labs S8 Logitech MX Master Pioneer SE-L40 
CPUMotherboardGraphicsGraphics
Intel 5960X Asus Rampage V Extreme Nvidia Titan X Nvidia Titan X 
GraphicsRAMHard DriveHard Drive
Nvidia Titan X Corsair Dominator Platinum 4x8GB 2400Mhz (2) Intel 530 180GB (2) HGST 4TB 
Optical DriveCoolingOSMonitor
Blu-Ray Slot Load EK Water Blocks Liquid Cooling Windows 8.1 Dell UP2715K 
KeyboardPowerCaseMouse
Ducky OCN Blues Seasonic 1200W Platinum XForma MBX MKII TBD 
AudioAudio
Asus Xonar Essence One (2) Mackie MR5MK2 
  hide details  
Reply
post #5 of 84
I'm starting to think they're doing this on purpose.
Honestly, did they not think people would try to get their money back? Why would they treat their customers like this?

This whole fiasco is like a car wreck that I can't look away from.
post #6 of 84
Lol I'm not gonna jump on the flame @ ea bandwagon but if they did that to me I would be beyond pissed
post #7 of 84
Quote:
Originally Posted by Vonnis View Post

That's it. These people love being hated. This isn't just being ignorant or out of touch with their consumers, they are deliberately acting as obnoxious as possible. Whether it's because of a bet or some deep-seated emotional issues I don't know, but this goes way beyond being bad at consumer relations.

You know what... I think there is some logic to what you are saying. You'd think with this much bad press you'd think you would have a handle on EVERY thing around and about the game for the next few weeks. Guess not.
Core 2 Haf
(16 items)
 
  
CPUMotherboardGraphicsRAM
C2Q Q9550 ASUS P5E3 Deluxe Wifi-AP GTX 480 Kingston HyperX DDR3 KHX1600C9D3K2/8G 
RAMHard DriveCoolingOS
PNY 1333 55gb, 320Gb, 500GB, 1TB Hyper 212 EVO Win 7 Ultimate 64bit 
OSOSPowerCase
Lubuntu 13.04 x64 OS X 10.8.5 TX750 Haf 912 
  hide details  
Reply
Core 2 Haf
(16 items)
 
  
CPUMotherboardGraphicsRAM
C2Q Q9550 ASUS P5E3 Deluxe Wifi-AP GTX 480 Kingston HyperX DDR3 KHX1600C9D3K2/8G 
RAMHard DriveCoolingOS
PNY 1333 55gb, 320Gb, 500GB, 1TB Hyper 212 EVO Win 7 Ultimate 64bit 
OSOSPowerCase
Lubuntu 13.04 x64 OS X 10.8.5 TX750 Haf 912 
  hide details  
Reply
post #8 of 84
Perhaps they're operating under the assumption that there's no such thing as bad press, and as such are pulling no punches when it comes to winning that coveted "most hated company in the usa" title. If not, they're the most incompetent company I've ever heard of when it comes to customer satisfaction.
Beestje 2.0
(20 items)
 
Beestje 1.5
(16 items)
 
 
CPUMotherboardGraphicsGraphics
Intel Core i7 3820 Sabertooth X79 ASUS GeForce GTX 680 ASUS GeForce GTX 680 
RAMHard DriveHard DriveHard Drive
Samsung low profile x4 OCZ Vertex 3 Crucial M4 Samsung HD103SJ 
Optical DriveCoolingCoolingOS
Lite-On BD drive Megahalems rev. B Cooler Master Excalibur Windows 7 home premium x64 
MonitorKeyboardPowerCase
ASUS VG278H Logitech G710+ Corsair TX750 Silverstone Raven 2 Evolution 
MouseMouse PadAudioAudio
Corsair M60 Razer Kabuto Echo Audiofire 2 Sennheiser HD515 
CPUMotherboardGraphicsRAM
i7 920 Asus P6T Club3d HD7870 royalKing Corsair Dominator 3x4GB 
Hard DriveHard DriveOptical DriveCooling
Crucial V4 128GB Seagate Barracuda LP 2TB LG GH22LS Scythe Mugen 2b 
CoolingCoolingMonitorKeyboard
CM Excalibur x2 CM R4 x3 Samsung BX2450 Microsoft Sidewinder X6 
PowerCaseMouseMouse Pad
Seasonic M12 II 520 Antec 600 Microsoft Intellimouse Razer Kabuto 
  hide details  
Reply
Beestje 2.0
(20 items)
 
Beestje 1.5
(16 items)
 
 
CPUMotherboardGraphicsGraphics
Intel Core i7 3820 Sabertooth X79 ASUS GeForce GTX 680 ASUS GeForce GTX 680 
RAMHard DriveHard DriveHard Drive
Samsung low profile x4 OCZ Vertex 3 Crucial M4 Samsung HD103SJ 
Optical DriveCoolingCoolingOS
Lite-On BD drive Megahalems rev. B Cooler Master Excalibur Windows 7 home premium x64 
MonitorKeyboardPowerCase
ASUS VG278H Logitech G710+ Corsair TX750 Silverstone Raven 2 Evolution 
MouseMouse PadAudioAudio
Corsair M60 Razer Kabuto Echo Audiofire 2 Sennheiser HD515 
CPUMotherboardGraphicsRAM
i7 920 Asus P6T Club3d HD7870 royalKing Corsair Dominator 3x4GB 
Hard DriveHard DriveOptical DriveCooling
Crucial V4 128GB Seagate Barracuda LP 2TB LG GH22LS Scythe Mugen 2b 
CoolingCoolingMonitorKeyboard
CM Excalibur x2 CM R4 x3 Samsung BX2450 Microsoft Sidewinder X6 
PowerCaseMouseMouse Pad
Seasonic M12 II 520 Antec 600 Microsoft Intellimouse Razer Kabuto 
  hide details  
Reply
post #9 of 84
Reading about EA's mistakes is actually more entertaining then playing their games. thumb.gif
Krähe
(14 items)
 
  
CPUMotherboardGraphicsRAM
5820k X99 Deluxe GTX 970 Kingston Pred 
Hard DriveCoolingOSPower
Samsung 850 Custom loop Win 7 Ultimate 64 Evga G2 850w 
Case
Phanteks Enthoo 
  hide details  
Reply
Krähe
(14 items)
 
  
CPUMotherboardGraphicsRAM
5820k X99 Deluxe GTX 970 Kingston Pred 
Hard DriveCoolingOSPower
Samsung 850 Custom loop Win 7 Ultimate 64 Evga G2 850w 
Case
Phanteks Enthoo 
  hide details  
Reply
post #10 of 84
Quote:
Originally Posted by Kittencake View Post

thats crazy
Not really, this is almost assuredly another case of inexperienced coders, possibly interns, being trusted with systems that were more important than management believed (like the phone number fiasco). Think of an automated system, where anytime a chargeback is issued, the account is banned. However, chargebacks aren't instantaneous and if someone is doing a chargeback you want them to lose access as soon as it's started. So you've got the Amazon systems that send a query about the status of the key before the chargeback is completed. So the intern sees this query, and uses that query to trigger the automated systems. Problem is, Amazon sends that query anytime a support ticket shows up, but the intern never knew/paid attention to that.

Absolutely a screwup, but far from malicious.
The Obelisk
(19 items)
 
  
CPUMotherboardGraphicsGraphics
i7 2600k Asus Maximus IV Extreme-Z (Z68) Asus GTX 570 DirectCU II  EVGA 9800GT ECO 
RAMHard DriveHard DriveHard Drive
8GB Corsair Vengeance 1600mhz  WD Black 1TB OCZ Vertex 2 90GB OCZ Agility 4 128GB 
Hard DriveOSMonitorMonitor
Samsung 840 128GB Windows 7 Professional 64-bit ViewSonic VX2250 Asus VE248 
KeyboardPowerCaseMouse
Logitech G110 Corsair AX850 Corsair 800D Logitech G600 
Mouse PadAudio
C4 NGen Logitech G930 Headset 
  hide details  
Reply
The Obelisk
(19 items)
 
  
CPUMotherboardGraphicsGraphics
i7 2600k Asus Maximus IV Extreme-Z (Z68) Asus GTX 570 DirectCU II  EVGA 9800GT ECO 
RAMHard DriveHard DriveHard Drive
8GB Corsair Vengeance 1600mhz  WD Black 1TB OCZ Vertex 2 90GB OCZ Agility 4 128GB 
Hard DriveOSMonitorMonitor
Samsung 840 128GB Windows 7 Professional 64-bit ViewSonic VX2250 Asus VE248 
KeyboardPowerCaseMouse
Logitech G110 Corsair AX850 Corsair 800D Logitech G600 
Mouse PadAudio
C4 NGen Logitech G930 Headset 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Video Game News
Overclock.net › Forums › Industry News › Video Game News › [Consumerist] EA banning SimCity accounts for talking to Amazon