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Good news! My Sapphire 7950 is defective!! - Page 3

post #21 of 29
Quote:
Originally Posted by SightUp View Post

Sapphire is such crap and the RMA dept is a joke. I had a terrible time with them. Good thing you found out the problem sooner rather than later!

This x1000. I had to RMA a Sapphire 7970 Dual-X once. I went through 4 cards, all defective, before finally getting one that worked, and even then it had incredibly loud coil whine. Not to mention even getting a hold of Sapphire's RMA department is an exercise in saint-like patience. Considering all this, I have no idea why so many people choose to go with Sapphire cards. I'd rather pay a little more and get a MSI, Gigabyte or Diamond card.

Count your lucky stars it died within 30 days so you could RMA through Newegg.
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post #22 of 29
Thread Starter 
Ok well this is absolute BS. I just printed out neweggs RMA instructions and label. It says that the item must be returned with the original UPC code. Further research into this I found that some people also didn't know this and it supposedly voids the newegg warranty. The problem is that I cut the UPC and sent it in for a $20 rebate. No where was I told that if I did this it would void my warranty with newegg. You think that they would tell you that, but I guess not. So now I have to figure out how the hell to RMA through Sapphire and to tell them that I have the AMD game bundle still not used so they don't take $160 off of my refund. I don't understand why I they can't refund it with the value of the rebate taken off of the price. They must pu t all the defective items back on the shelves to sell if the UPC has to be included. Doesn't the card just go back to Sapphire? I'm so ticked off right now I was hoping to get a refund rather quickly so I can buy another card. I love how they say that the rebate must be mailed in by a ceratain date so then you rush to send it in and not even realize that you just voided your warranty with newegg. I'm calling newegg today, but I really doubt that they will do anything for me. All over a $20 rebate. Wait, so does this mean that I can't get a refund through Sapphire? So I am looking for a phone number, but all I can find is an email. Do they really not have a phone number?
Edited by RavageTheEarth - 3/20/13 at 3:37am
post #23 of 29
Thread Starter 
Ok so I just put the Sapphire back in with my MSI and now it is working perfectly. I put a high speed shop fan directly in front of the cards with the side panel off and am just letting Valley run and I haven't had one artifact. The card must of been seated wrong of maybe it was a software issue, but whatever all that matters is that it is fixed.
post #24 of 29
Tahiti is temp sensitive. If you pass for example 70C you can get artifacts. Thats why under water they scale better. You need better cooling
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post #25 of 29
Thread Starter 
Quote:
Originally Posted by sugarhell View Post

Tahiti is temp sensitive. If you pass for example 70C you can get artifacts. Thats why under water they scale better. You need better cooling

They actually stay around 65c when the case is closed and it is run normally at 1150/1600. It's the VRM's that get to around 74c after a while of gaming or benching.
post #26 of 29
Quote:
Originally Posted by RavageTheEarth View Post

Ok well this is absolute BS. I just printed out neweggs RMA instructions and label. It says that the item must be returned with the original UPC code. Further research into this I found that some people also didn't know this and it supposedly voids the newegg warranty. The problem is that I cut the UPC and sent it in for a $20 rebate. No where was I told that if I did this it would void my warranty with newegg. You think that they would tell you that, but I guess not. So now I have to figure out how the hell to RMA through Sapphire and to tell them that I have the AMD game bundle still not used so they don't take $160 off of my refund. I don't understand why I they can't refund it with the value of the rebate taken off of the price. They must pu t all the defective items back on the shelves to sell if the UPC has to be included. Doesn't the card just go back to Sapphire? I'm so ticked off right now I was hoping to get a refund rather quickly so I can buy another card. I love how they say that the rebate must be mailed in by a ceratain date so then you rush to send it in and not even realize that you just voided your warranty with newegg. I'm calling newegg today, but I really doubt that they will do anything for me. All over a $20 rebate. Wait, so does this mean that I can't get a refund through Sapphire? So I am looking for a phone number, but all I can find is an email. Do they really not have a phone number?

Eh sorry to say but this should be general knowledge but it does suck.
Claiming a rebate means you give up your option of getting a refund through retailer.
Mainly because your rebate money comes from the manufacturer, not the retailer. So the retailer cant just deduct money from your refund, cause they weren't the one who gave you the rebate money to begin with.

And yes, one reason for manufacturers to use rebates probably is to make it so you cant return your product for $$. But instead you can keep RMAing for the same product if its broken.

Glad to hear it turns out the card is fine anyway though.
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post #27 of 29
Quote:
Originally Posted by RavageTheEarth View Post

They actually stay around 65c when the case is closed and it is run normally at 1150/1600. It's the VRM's that get to around 74c after a while of gaming or benching.

1600 on a 7950 is a bit high for air. Lower a bit your fan speed and see when you get artifacts.For example one of my cards after 70C get artifacts over 1200/1500
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post #28 of 29
Thread Starter 
So I just went to run Valley and I got a ton of moving horizontal lines. (btw I said that I tested the sapphire alone before, but I didnt. Didnt mean to write that.) So I test each card individually and no artifacts or lines. Installed both again and everything works fine. What is going on???
post #29 of 29
Just an FYI that Sapphire 7970 card you listed is not a reference PCB.

"Is the SAPPHIRE 100351SR 7970 a good card with a reference PCB that I could find waterblocks for? Do you guys have any suggestions?

http://www.newegg.com/Product/Product.aspx?Item=N82E16814202008"

You can snag a Diamond from Microcenter, Superbiiz, NCIX, Tigerdirect usually. Hopefully Newegg gets them back in stock. They tend to hover between $379 and $419 with games ( I ve bought 2).
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