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Hello, need some advice

post #1 of 17
Thread Starter 
Hi, a friend suggested this site to me. Hopefully someone can help. Not sure if this is even the right forum to post this.

Anyway, so when I play games on my alienware laptop, particularly 3D games, the fans will rev up and get loud and eventually the screen will just freeze. On my older hard drive the computer would crash completely. I have sent my laptop to the manufacturer to get physical fixes like the power supply replaced and the fans fixed but that didn't help. They sent a new hard drive and though this one seems to be working I'm still getting the same problem. I had The Tech Gurus look through and clean out the computer of viruses and the like. Still the problem persists.

At this point I really am not sure what the problem is. I am very much computer illiterate so I am a dummy to this kind of stuff. Doing some google searches though I've been seeing that many other people have similar problems with their alienware too.

If anyone has some suggestions as to what may be the problem that would be highly appreciative.
post #2 of 17
Do you still have the warranty? Which model is it ?? Have you re-installed the OS (if its on a partitioned drive) ?

You could contact them directly and explain your problem
http://support.alienware.com/Support_Pages/contact_support.aspx

BTW, welcome to OCN
post #3 of 17
Sounds like the gpu is overheating.....
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Ripsaw0.9
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CPUMotherboardGraphicsGraphics
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RAMHard DriveHard DriveHard Drive
Samsung Miracle Ram DDR3 2x4Gb 1866Mhz Samsung 830 Hitachi 2tb 7200rpm OCZ Vertex 3 120 
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post #4 of 17
Thread Starter 
Thanks for the replies so far.

To huzzug: I no longer have the warranty. I have an alienware m15x with a NVIDIA Geforce GTX 260M. I have not yet tried to reinstall the OS as I just put it on this hard drive but considering it's the same problem as the last hard drive I'm curious what reloading it would do. I have contacted them twice already and they had me ship the laptop in the be fixed the first time and led me to The Tech Gurus the second.

To ripsaw: Definitely agree. The problem is I cannot figure out what is causing the overheating. I have tried cleaning it out but the fans still rev up all the same.
post #5 of 17
you may try replacing thermal paste and or heatsinks on gpu.....
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Optical DriveCoolingCoolingOS
LG BluRay Burner h100 Coolermaster sickleflow red x4 Windows 7 Ultimate x64  
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LG BluRay Burner h100 Coolermaster sickleflow red x4 Windows 7 Ultimate x64  
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post #6 of 17
GPU overheating problem
Wither RMA it or if it's out of warranty, then change the TIM of the GPU.
post #7 of 17
Thread Starter 
Hmm, I'm afraid I don't know what most of what you guys said means. I don't even know what part of my laptop is the GPU.
post #8 of 17
In your computer the two important bits are your CPU and your GPU. Your CPU is a Central Processing Unit, from Wikipedia:

http://en.wikipedia.org/wiki/Central_processing_unit

Your GPU is a Graphics Processor Unit:

http://en.wikipedia.org/wiki/Graphics_processing_unit

They plug into a motherboard, which connects everything together, like Hard Drives, RAM, fans and also the motherboard provides outputs like audio, LAN, USB etc.
The Heat Sink they talk about is something the manufacturers put on GPU's that physically dissipates heat, and works in conjunction with the fan on the GPU to keep it cool. CPU's also have fans.
Thermal Paste sometimes called thermal grease, or TIM for short is a paste that is applied to GPU's and CPU's to help with the cooling process:

http://en.wikipedia.org/wiki/Thermal_grease

The cooler you can keep your computer, the more efficiently it will work, and will keep it working for longer. Keeping things cool is one of the most important thing s you can do, and keeping it dust free.
Many factors make things go wrong with a computer..many, many things. If your struggling with it, and have a basic knowledge, you could find a repairer in your area to run some diagnostics. That being said, if your running a gtx 260m, , that may be the problem. It is quite an old card, in fact it is not a card, it's a chip. To give you an idea have a look at this:

http://www.videocardbenchmark.net/video_lookup.php?gpu=GeForce+GTX+260M

all the cards that are in Laptops end in M. The higher the score, the better. It may be time to upgrade, but keep in mind, most laptops cannot be upgraded like a desktop or tower. To fit everything in they are custom designed and often proprietary, meaning each company does it differently.

Phew! I went to this effort because I was in your shoes once and would have loved something like this. Sorry if it comes across patronizing, I don't mean to be. Hope this helps! Welcome to OCN:)
post #9 of 17
Quote:
Originally Posted by Thetbrett View Post

In your computer the two important bits are your CPU and your GPU. Your CPU is a Central Processing Unit, from Wikipedia:

http://en.wikipedia.org/wiki/Central_processing_unit

Your GPU is a Graphics Processor Unit:

http://en.wikipedia.org/wiki/Graphics_processing_unit

They plug into a motherboard, which connects everything together, like Hard Drives, RAM, fans and also the motherboard provides outputs like audio, LAN, USB etc.
The Heat Sink they talk about is something the manufacturers put on GPU's that physically dissipates heat, and works in conjunction with the fan on the GPU to keep it cool. CPU's also have fans.
Thermal Paste sometimes called thermal grease, or TIM for short is a paste that is applied to GPU's and CPU's to help with the cooling process:

http://en.wikipedia.org/wiki/Thermal_grease

The cooler you can keep your computer, the more efficiently it will work, and will keep it working for longer. Keeping things cool is one of the most important thing s you can do, and keeping it dust free.
Many factors make things go wrong with a computer..many, many things. If your struggling with it, and have a basic knowledge, you could find a repairer in your area to run some diagnostics. That being said, if your running a gtx 260m, , that may be the problem. It is quite an old card, in fact it is not a card, it's a chip. To give you an idea have a look at this:

http://www.videocardbenchmark.net/video_lookup.php?gpu=GeForce+GTX+260M

all the cards that are in Laptops end in M. The higher the score, the better. It may be time to upgrade, but keep in mind, most laptops cannot be upgraded like a desktop or tower. To fit everything in they are custom designed and often proprietary, meaning each company does it differently.

Phew! I went to this effort because I was in your shoes once and would have loved something like this. Sorry if it comes across patronizing, I don't mean to be. Hope this helps! Welcome to OCN:)
edit: sorry, missed the bit when you took it to The Tech Gurus.
post #10 of 17
Quote:
Originally Posted by Thetbrett View Post

In your computer the two important bits are your CPU and your GPU. Your CPU is a Central Processing Unit, from Wikipedia:

http://en.wikipedia.org/wiki/Central_processing_unit

Your GPU is a Graphics Processor Unit:

http://en.wikipedia.org/wiki/Graphics_processing_unit

They plug into a motherboard, which connects everything together, like Hard Drives, RAM, fans and also the motherboard provides outputs like audio, LAN, USB etc.
The Heat Sink they talk about is something the manufacturers put on GPU's that physically dissipates heat, and works in conjunction with the fan on the GPU to keep it cool. CPU's also have fans.
Thermal Paste sometimes called thermal grease, or TIM for short is a paste that is applied to GPU's and CPU's to help with the cooling process:

http://en.wikipedia.org/wiki/Thermal_grease

The cooler you can keep your computer, the more efficiently it will work, and will keep it working for longer. Keeping things cool is one of the most important thing s you can do, and keeping it dust free.
Many factors make things go wrong with a computer..many, many things. If your struggling with it, and have a basic knowledge, you could find a repairer in your area to run some diagnostics. That being said, if your running a gtx 260m, , that may be the problem. It is quite an old card, in fact it is not a card, it's a chip. To give you an idea have a look at this:

http://www.videocardbenchmark.net/video_lookup.php?gpu=GeForce+GTX+260M

all the cards that are in Laptops end in M. The higher the score, the better. It may be time to upgrade, but keep in mind, most laptops cannot be upgraded like a desktop or tower. To fit everything in they are custom designed and often proprietary, meaning each company does it differently.

Phew! I went to this effort because I was in your shoes once and would have loved something like this. Sorry if it comes across patronizing, I don't mean to be. Hope this helps! Welcome to OCN:)

He has good points their smile.gif

Well it's a Alienware, which is DELL, so its junk. And i don't mean the CPU and GPU, but the way it's put together and the Motherboard is crap. I would get a Laptop cooler for it, maybe have a Local, but Pro look at it and see if he can find a Heat-sink issue and go from there. If you can get her fixed, sell it for a Desktop PC, and you will be much happier smile.gif A laptop these days are good for Facebook or email and that's about it.

Welcome to OCN! thumb.gif
 
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Corsair H100i Pull x2 Windows 10 Pro 64 Bit SP2 Hisense 55" 2160p 60/120Hz TV/Monitor Dell SX2210 DVI 1920x1080 
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What Pad? >_< Logitech Z4 2.1 Stereo System  
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Dell 18" LCD DVI Dell QWERTY Corsair CX500 500W PSU Spartan Series 
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Dell Laser N/A Internal Speaker 240mm Fan to Cool GPU 
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