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Data usage problem, anyone have any ideas?

post #1 of 9
Thread Starter 
Hey guys, I'm not a cell phone expert by any means but Verizon is really not helping me on this.

I have a family plan with myself and my dad. I have had a smartphone since the start of 2011 and I have used less than 100MB per month on the Unlimited 3G plan for the entire time since then, I rarely ever use it for more than googling something real quick. No videos, pictures, nothing. At the end of last month my dad decided to upgrade from his old flip phone to a Razr M, and they switched our account to a share plan with 2GB data.

Now, I have been receiving alerts saying this month we have used 50%, then today (4 days after the last one) 75% of the 2GB cap. Neither myself nor my dad are using ANY data, internet, etc. Both phones are set to update by wifi at home. Mobile hotspots aren't turned on, none of that.

Verizon just says oh you must be using that much but I don't believe it, I feel like this is some kind of scam to get us to pay overages before the 25th when the billing cycle ends. I'm highly skeptical that two phones that never use internet used 1.5GB in 20 days when I haven't even used 1GB in 2 years. Does anyone know how to find out where exactly the usage is going to?
post #2 of 9
Well scorpion...I'd suggest its coming from the razr , since its the new variable...could be any number of program's.. Make sure gps location isn't set to use satellite ..there's a ton of free usage monitor apps you could install-which would tell you what apps are using data..also see if you can get an hourly usage breakdown from Verizon , either through tech support or logging into your account online-- this would narrow down the times on both phones and may help you track the culprit.your provider can give you the tools to monitor usage but ultimately your going to have to do some legwork to figure it out which app is using the data.
Good luck
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post #3 of 9
^ everything above.. in the meantime id advise to turn off mobile data on both phones until you figure out whats using it
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post #4 of 9
Thread Starter 
Just an update, I just got another notice that I've used 100% and I am going over my limit. This is about 3 hours after the 75% one. I think there is something wrong with the account at this point so I'm going to give them a call and see whats going on.
post #5 of 9
Yeah I'd definitely shutoff the 3G radio until you get it figured out.

Just turn it on when you need it.
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post #6 of 9
3g watchdog is a good app to monitor data usage.
post #7 of 9
That seems very odd and doesn't seem right. I have 2 GS3s with Verizon on a 4gb tethering plan and they get used all the time for browsing, picture messaging, and the occasional tethering when my internet goes down (sometimes twice a week) and I usually use less then 2 gigs a month with both lines. Shoot, when I had unlimited a few years ago I streamed pandora at work 10 hrs a day, 5 days a week and stayed under 4 gigs a month.

I would install an app called My Data Manager on both phones. It will track how much data your using and what apps are using the most data, which will help pinpoint the problem. I would also make sure automatic updating of apps is turned off, or that their only set to update on wifi
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post #8 of 9
Kill the Data enabler, how hot does the phone get under normal usage? Was the Phone new 100%, Not off the shelf? Also check battery usage in Settings.
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post #9 of 9
Thread Starter 
I guess I never updated this. They reset out switch and somehow it pro-rated out account to only 50MB of data for the rest of the month. It is fixed now.
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