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Intel Chipset SATA AHCI Controller error

post #1 of 7
Thread Starter 
Hey,

Firstly apologies if this is located in the incorrect subforum, I did consider if it should go in the Windows one but then thought it might be best here as it's Intel related.

Basically I'm getting the following error in device manager and I wondered if anyone could provide some answers as to why:

chipset error

I'm running an Asus Z77 motherboard and it has the SATA 6G ports and 3G ports from the Intel chipset and 2 more SATA 6G ports from the ASmedia controller as you can see in the screenshot. I have my boot drive plugged into the ASmedia port, it was the one at the top so I used it first and only checked to see the labelling for the ports after the OS was installed. Could this be the reason why I'm getting the Intel chipset error? I did consider swapping the sata cable over to one of the Intel 6G ports but I wasn't sure if it might cause some boot problems?

Thanks in advance for any advice.

Regards

MA
post #2 of 7
The C216 drivers are the wrong chipset drivers, should be Z77 chipset drivers, MSAHCI. And yes, use a native Intel Z77 SATA III 6GB port for your boot drive.
Did you load the Intel RST drivers? If so, the correct drivers are IaStor.
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post #3 of 7
Thread Starter 
Hey OS-Wiz, thanks for the reply. I got the drivers from the motherboard support page and installed them, there were quite a few Intel ones (chipset/management engine/smart connect/rapid start/rapid storage) tbh a couple I barely know what they are for! but I think Rapid Storage are the SATA drivers, am I right?

When I go to driver details it does not say IaStor (which I remember seeing from previous builds when replacing the default MS AHCI drivers) this one says Storahci?

I am not sure why it says 7 Series/C216 but it says the same for the chipset drivers within System Devices?

I am thinking that I might try uninstalling the drivers and reinstalling ones obtained directly from the Intel support site for Z77, then trying switching the boot drive over to the Intel 6G port - hopefully nothing gets screwed up!

BTW, the fact that it says I/O adapter hardware error, does this mean that it could be a physical problem with the motherboard?
Edited by martianaphid - 3/22/13 at 3:06am
post #4 of 7
<< BTW, the fact that it says I/O adapter hardware error, does this mean that it could be a physical problem with the motherboard? >> Might wait on this issue until you get the driver issues resolved.
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post #5 of 7
I think its wrong driver issue, i have seen similar errors in near past solved by proper driver. Bot noone should exclude hardware failure. So it is a driver issue or hardware problem.
Edited by xplode-bg - 3/22/13 at 11:12pm
post #6 of 7
Thread Starter 
Hey guys, thanks for your input - it does appear that you were correct and the issue was driver based rather than hardware.

I ended up removing the drivers and reinstalling the intel RST and chipset drivers. This removed the error message but at that point I encountered another problem, whereby the computer would neither reboot not shutdown it just closed down the OS and remained powered on - the only step was to hit the restart button or hold the power button to power the system down.

I then decided to switch the sata cable from the ASmedia controlled port over the native Intel 6G port and at the moment it appears to be functioning normally again with no errors - so fingers crossed this has sorted it all out permanently!

It brings up an interesting thing to remember - always check the manual for what ports/controllers you are using and always use the ones native to the chipset wherever possible!

Thanks again for the help guys
post #7 of 7

Another reason to use the Intel-controlled port instead of the third-party port (such as ASMedia or Marvell) is you get superior reliability and performance.

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