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Lesson learned: Don't deal with TigerDirect or Lenovo - Page 3

post #21 of 41
Quote:
Originally Posted by pursuinginsanity View Post

MWe were told it would take 3-5 days AFTER they receive the laptops to get our money back, again, what the ****? They sure as hell didn't wait until they were in our hands to charge us, so we asked for our refund the moment the UPS guy shows TD proof he picked them up. I'm NOT waiting a week to get my money back, just so Tiger can sit on it and pad their interest accounts. If they do not put the money back on the debit card either A. when UPS picks it up, or B. the moment it's delivered to their hands, we will be talking to the BBB and an attorney.

Theft over $300 is a felony, TigerDirect.

30 secs it took me to look up their policies that are available for anyone to read prior to deciding one ONES OWN to purchase from tigerdirect.

I suggest you take a look at your post and re-think who is at fault here.

I would say your lack of educating yourself on the policies of a company you want to do business with is your OWN fault.

http://www.tigerdirect.com/sectors/help/return.asp

"Return Procedure

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 5 business days from the time your product is received."


Common sense would dictate that a company would like to physically receive the BOX from the carrier to inspect it and insure it is what is is. It is NOT unreasonable for them to want to do this. A carrier that is picking up the box has not responsibility in understanding what is in the box.

Again...your perspective on having a company transfer money back to you the minute a company not associated with TD is again quite telling into your concept of how common consumer transactions work.

Also, if you believe a company is making any level of interest on credit card transactions and 3-5 days....sigh.
Edited by YP5 Toronto - 3/21/13 at 3:53pm
post #22 of 41
Thread Starter 
Quote:
Originally Posted by YP5 Toronto View Post

30 secs it took me to look up their policies that are available for anyone to read prior to deciding one ONES OWN to purchase from tigerdirect.

I suggest you take a look at your post and re-think who is at fault here.

I would say you lack of educating yourself on the policies of a company you want to do business with is your OWN fault.

http://www.tigerdirect.com/sectors/help/return.asp

"Return Procedure

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 5 business days from the time your product is received."


Common sense would dictate that a company would like to physically receive the BOX from the carrier to inspect it and insure it is what is is. It is NOT unreasonable for them to want to do this. A carrier that is picking up the box has not responsibility in understanding what is in the box.

Again...your perspective on having a company transfer money back to you the minute a company not associated with TD is again quite telling into your concept of business.

Hey, I made it clear in the initial post I was willing to wait until -they- were able to receive the package - You *did* actually read it, right? (apparently not, so common sense isn't quite so common - or you wouldn't be trying to give me a lesson on it) So you spent 30 seconds looking for policies instead of reading the OP..?

But you're right - like I stated - lesson learned. I didn't want to deal with them in the first place, but bit because the same Laptop was about ~60 dollars more through Amazon because I'd have to pay taxes and it was around 20 bucks more to begin with. Was more incensed when we couldn't get through to private chat until the fourth day (and I still feel that advertising a chat that isn't there for days on end is almost 'false advertising' except they aren't selling their chat).

If they can't inspect the packages and issue the money back within a few hours/day of receiving it, then they need to rethink their business. I've never had to wait for Newegg or Amazon. The moment they get it back, I got the money. (well, after it was released from the debit card, or immediately from giftcards)

For the guy suggesting "google." Uh, no. Find those "12,000" results for me on Newegg or Amazon. They're not there. Both only have a handful of A-10 equipped machines, and even less that are reasonably priced. And I don't want a Toshiba, I've read reviews and 'heard' that the battery life leaves a lot to be desired.
Edited by pursuinginsanity - 3/21/13 at 4:03pm
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post #23 of 41
Quote:
Originally Posted by pursuinginsanity View Post

Was more incensed when we couldn't get through to private chat until the fourth day (and I still feel that advertising a chat that isn't there for days on end is almost 'false advertising' except they aren't selling their chat).

 

Then you should have called them. Most people would have called the same day they noticed the chat is down. It's not like they didn't have other ways to contact them.

 

I think you're being unreasonable about this whole thing (except maybe for your experience in the live chat, but that was probably due to them having to wait too long for you to reply).

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post #24 of 41
Quote:
Originally Posted by TwoCables View Post

Then you should have called them. Most people would have called the same day they noticed the chat is down. It's not like they didn't have other ways to contact them.

I think you're being unreasonable about this whole thing (except maybe for your experience in the live chat, but that was probably due to them having to wait too long for you to reply).

I agree, the only thing TD did wrong was send a second faulty laptop... and that happens from time to time. Also since we're only hearing one side of the story, I bet TD's live chat was up at some point in those 3 days, he probably just wasn't looking during business hours or something.

Live chat is also more meant for simple questions like "do you take Discover?" or "Can you ship to Hawaii?"... it's not meant to be a replacement for the traditional phone support.
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post #25 of 41
Quote:
Originally Posted by Crazy9000 View Post

Live chat is also more meant for simple questions like "do you take Discover?" or "Can you ship to Hawaii?"... it's not meant to be a replacement for the traditional phone support.

 

I agree, especially for something like this.

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post #26 of 41
So wait... you now want a company to wait by the receiving door....so that the SECOND it enters their door, they can inspect, verify all things including validating the RMA reason, communicate this to the manufacturer, wait for confirmation back from manufacturer, then process a refund within hours .again.... great expectations.

i did read your post correctly,

"so we asked for our refund the moment the UPS guy shows TD proof he picked them up. I'm NOT waiting a week to get my money back"

...you wanted money when UPS picked it up, and not willing to wait a week. Both of those things clearly addressed with common sense + their policies.

...doesnt matter what your will willing to accept, the policy was in front of your eyes.

Don't blame price as a reason for your error on choice of retailer to purchase from.

Amazon and Newegg have their policies also...perhaps you should factored it before.
post #27 of 41
Quote:
Originally Posted by pursuinginsanity View Post

Hey, I made it clear in the initial post I was willing to wait until -they- were able to receive the package - You *did* actually read it, right? (apparently not, so common sense isn't quite so common - or you wouldn't be trying to give me a lesson on it) So you spent 30 seconds looking for policies instead of reading the OP..?

But you're right - like I stated - lesson learned. I didn't want to deal with them in the first place, but bit because the same Laptop was about ~60 dollars more through Amazon because I'd have to pay taxes and it was around 20 bucks more to begin with. Was more incensed when we couldn't get through to private chat until the fourth day (and I still feel that advertising a chat that isn't there for days on end is almost 'false advertising' except they aren't selling their chat).

If they can't inspect the packages and issue the money back within a few hours/day of receiving it, then they need to rethink their business. I've never had to wait for Newegg or Amazon. The moment they get it back, I got the money. (well, after it was released from the debit card, or immediately from giftcards)

For the guy suggesting "google." Uh, no. Find those "12,000" results for me on Newegg or Amazon. They're not there. Both only have a handful of A-10 equipped machines, and even less that are reasonably priced. And I don't want a Toshiba, I've read reviews and 'heard' that the battery life leaves a lot to be desired.

Personally I judge your judgement on if the laptop was truly bad or not, at 120c your laptop would have turned itself off so I know for a fact that it really wasn't that high but more like a mis reading of the temps. Because it is a APU look at your CPU temp and make sure thats not getting to hot, as if thats not getting hot at all then there was probably no problem in the first place. In a APU the cpu and gpu are on the same die. Probably nothing wrong with your laptop at all, and if so replace the TIM yourself if you got the guts devil.gif really not had to do at all.

Seems like you just have a problem being patient, it takes time to do thing don't try to rush. You almost make it seem like you would call BBB on UPS if they were one day behind their estimated shipping delivery. I have shopped at Tiger Direct with no problems, and if fact it would have been better to call Lenovo instead of tiger to fix the laptop. Lenovo would have ran personal test before sending it back to verify that it worked, not just ship another questionable machine. I live only a few hours away from a TD store so when buying things from there I get them the next day even with standard shipping, never had a bad experience. Though I have gotten bad products before, it happens to everyone. Hopfullly your experiance with the lenovo laptop so far hasn't put a sour taste in your mouth, Lenovo still makes some of the greatest laptops and the thinkpad line is still one of the most dependable laptops you can buy.
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post #28 of 41
Quote:
Originally Posted by YP5 Toronto View Post

So wait... you now want a company to wait by the receiving door....so that the SECOND it enters their door, they can inspect, verify all things including validating the RMA reason, communicate this to the manufacturer, wait for confirmation back from manufacturer, then process a refund within hours .again.... great expectations.

i did read your post correctly,

"so we asked for our refund the moment the UPS guy shows TD proof he picked them up. I'm NOT waiting a week to get my money back"

...you wanted money when UPS picked it up, and not willing to wait a week. Both of those things clearly addressed with common sense + their policies.

...doesnt matter what your will willing to accept, the policy was in front of your eyes.

Don't blame price as a reason for your error on choice of retailer to purchase from.

Amazon and Newegg have their policies also...perhaps you should factored it before.

 

Yeah, you can't expect all retailers to do things the same way. If TD wants to do returns this way, then that's their business. You can't fault them for it because their site makes it very clear that this is how they do it.

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post #29 of 41
I ordered a Lenovo Y500 on Amazon last Sunday and received it Tuesday. Right when I opened the thing up a keyboard key fell off (seriously, I didn't even turn it on yet) So I got on live chat with Amazon right away and also noticed the laptop dropped $10 that morning. So I asked for the $10 refund, then asked about the keyboard. The said it was best to contact Lenovo directly. They processed my $10 discount and I called up Lenovo. They said I had 3 options
1. Exchange it on Amazon
2. Send it in for repair
3. Bring it to a certified Lenovo repair shop

I'm a PC tech by day so I asked if they could just send me a keyboard instead and I'd replace it myself - I do this stuff all day long anyways, it's no big deal.
I received the keyboard today, swapped it out, and I'm golden. It took all of 15-minutes on the phone with a real live, what I can only assume was, Indian lady

Stop acting like a child who's had his candy stolen. Pick up the phone and talk to a person. No company is going to refund you without verifying contents and the problem.

and as everybody else has said, 3-5 days is completely normal.
The package is received and sorted with the rest, it goes into a pile of other items to be inspected and the technician get's an SLA (deadline) to complete inspection. He/she then has to make the call if they need to put it in-stock as open box or file for warranty repair or replacement. The tech will then file paperwork for the item and it will move on to accounts billing or some such and sit in another queue with another SLA for another person to verify the refund and sign off. It probably goes to yet another person for final sign-off as well.

There are people involved here. Nobody is trying to screw you and to call this theft is WAY out of line.

and a Laywer??? Jeeze man, get a grip; you're about to slide into the deep end.

All this based on one program reporting and impossible operating temperature.

Or

Maybe we're all wrong.
post #30 of 41
Quote:
Originally Posted by pursuinginsanity View Post



For the guy suggesting "google." Uh, no. Find those "12,000" results for me on Newegg or Amazon. They're not there. Both only have a handful of A-10 equipped machines, and even less that are reasonably priced. And I don't want a Toshiba, I've read reviews and 'heard' that the battery life leaves a lot to be desired.


Well then, IF you already KNOW what's available from Newegg and Amazon...then you already KNOW your choices.
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