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Transfering Files from on HDD to another HDD.... easy?

post #1 of 4
Thread Starter 
Let me give you the scoop. I am completely baffled by this issue. I am needing to transfer files from a customer's back-up image from our back-up machine to their laptop. I have taken out their HDD and plugged in to the BU machine via USB3 adapter ( I have also tried using the native SATA connectors).

Well, Windows shows the files being written to the laptop HDD and all the lights are flashing on the adapter and you can hear the HDD working. I have unplugged the drive, plugged it back in, and VERIFIED that the files were transferred. Then, I pop it back into the laptop, boot, and poof, the files are NOT there.

I have done this 3 freaking times already. And at 100GB, this is has already got VERY time consuming!

I did diagnose the hard drive as well and it is not having any kind of read or write issues. The drive is running normally.

So, *** is going wrong here?

EDITED: Need to proof read first rolleyes.gif
Edited by FireBean - 3/22/13 at 2:24pm
    
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post #2 of 4
You're talking about 2 different hard drives so be specific by labeling them. It would also be helpful if there was some backstory about how/why the files got to the hard drive you want to transfer them out of.

Edit: Also, is the destination drive showing the increase in data stored that would account for the data size being transferred?
Edited by silvergoat - 3/22/13 at 2:16pm
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post #3 of 4
Thread Starter 
Ok. Customer had a hard drive that was having write issues and needed to be replaced. I was able to back up the drive completly. His new hard drive is in and has windows and all the other junk he wanted/needed.

I need to get his files from the back-up to his laptop. I'd just transfer over the network but it would take ages. So, I have the NEW Laptop hard drive plugged into my back-up machine. I transfer the files via copy and paste. When it finishes, I reboot my back-up machine with the laptop drive still attached. Boot into windows and verify that the files are on the drive. They are.

Then I take the laptop drive from back-up machine, put it back into the laptop and boot the laptop. I go to look for the files that I transfer and they are not there. I plug it back into the back-up machine and they are not there either. o.O Any idea what is going on? Done this multiple times already.

If there is something that seems that I'm not being clear on, please tell me what you need to know...
    
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post #4 of 4
Did the size of available space on the destination drive change when you transferred the files over? You mention that the files are visible, but are they accessible? Can you open them and/or edit the files and directories?
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