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Motorola Photon Q 4G LTE Overheating

post #1 of 2
Thread Starter 
I bought a Photon Q 4G LTE recently. It's a keyboard slide-out phone for Sprint. It has a 1.5GHz dual core processor.

http://wireless.amazon.com/Motorola-Photon-Android-Phone-Sprint/dp/B008UDPAQ8/ref=sh_br_ph_1?ie=UTF8&transaction=INDIVIDUAL_NEW&sr=1-1-entd&qid=1364063163047

That is the phone, except I bought it from Best Buy Mobile.

So basically I have normal (not hot) temperatures when letting it charge or just texting, replying, putting it down and replying when another text comes in. But the moment I start browsing on the internet a lot it gets hot. When I play videos it doesn't get very hot and stays warm or a bit cool. I find this odd because the heat isn't consistent and just goes on an outburst at random usage times. Now it doesn't overheat randomly, it only overheats randomly under moderate use which I find weird, shouldn't it get hot all the time when using it a lot? But yea, I want to know if this is getting out of hand and I should send it to Sprint to be inspected.

Temperature after heat outburst happened: 104f or 40c.(on charger)
Temperature at peak of heat outburst: 117f or 47c (on charger)

I put it on the charger afterwards because it needs to charge and it was getting hot a while now, not sure.

I now found an app to measure the temperature just now so I'm sorry for not getting any results for previous outbursts. What is a safe range, is this normal? How can I fix this at home? And finally, if not, should I take it to a Sprint store right away? Or...
post #2 of 2
just to narrow it down, try switching off "Mobile Data. Run through some apps and see it it overheats. If it doesn't heat up, enable mobile data, but "Use 2G networks only". The reason I'm mentioning this is because heavy 3G usage cased overheating issues with my phone.
Basically find out if it is linked to high speed internet usage.

A faulty background app might be spiking your CPU.
If a hard reset doesn't fix the overheating then take it back to sprint. smile.gif

PS: Does your battery seem swollen? If so, take it back right away.
TRON3000
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TRON3000
(15 items)
 
 
ASUSness
(5 items)
 
CPUMotherboardGraphicsRAM
Q6600 G0 SLACR @ 3.0 GHz Gigabyte GA-EP31-DS3L MSI 7950 OC BE 3GB 2X2 GB 800 mhz Corsair 
Hard DriveOptical DriveOSOS
Seagate Barracuda 7200rpm 500GB LG super multi Windows 8.1 Pro 64 bit Windows 8 pro 64 bit 
OSMonitorPower
Ubuntu 12.10 Acer 19"W 4ms AL1916W Coolermaster 500W 
CPUGraphicsRAMHard Drive
Intel Core i5-5200U Intel HD Graphics 5500 4GB DDR3L 1600 MHz 128GB SSD 
OSMonitorAudio
Windows 10 64-bit 13.3 in Full HD infinity display Waves MaxxAudio 
CPUGraphicsRAMOS
Intel Core i3 3217U Intel(R) HD Graphics 4000 4.00GB DDR3 Windows 10 64-bit 
Monitor
14" Multitouch 1366x768 
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