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[Poll] RELIABLE online sites? - Page 11

Poll Results: Reliable Online Sites

 
  • 3% (8)
    http://www.aquatuning.us
  • 25% (66)
    https://www.frozencpu.com/
  • 2% (6)
    http://www.jab-tech.com/
  • 0% (0)
    http://www.jr.com
  • 0% (2)
    http://www.koolertek.com
  • 31% (82)
    http://www.newegg.com
  • 8% (21)
    http://www.ncix.com
  • 21% (55)
    http://www.performance-pcs.com
  • 5% (15)
    http://www.sidewindercomputers.com/
  • 1% (3)
    http://www.svc.com/
  • 0% (2)
    http://www.xoxide.com
260 Total Votes  
post #101 of 136
PPCs reliable? My ass; I wouldnt accept an order from then if it were free.

Sent from my SGH-T889 using Tapatalk 2
post #102 of 136
Quote:
Originally Posted by INCREDIBLEHULK View Post

Quote:
Originally Posted by Stickeelion View Post

Sorry guys, Off topic here
Well I like the idea of the colder weather, and each country has it's own unique set of problems like in Australia All our cars a 3x the US price and it's almost impossible to find a community anywhere like conventions and lan parties let alone watercoolers, IMO I see canada basically as a colder Australia that's much closer to the US making it much easier to go there if needed and being slightly cheaper to order in stuff from the US which I do regularly (I can't even find a silver bitspower extender anywhere in Australia !! doh.gif)

http://www.pccasegear.com/index.php?main_page=advanced_search_result&search_in_description=1&zenid=e79da067dd779a4d3f7c001cbc72c32d&keyword=bitspower+extender&x=0&y=0

i assume none of those are it biggrin.gif

Close but no cigar, The last one on that page is almost what I need it's in black and it's the mini version (I needed it a little longer), This is what I need http://www.performance-pcs.com/catalog/index.php?main_page=product_info&cPath=59_346_393_623&products_id=22624 but It's$15 to get just one shipped over and ebay isnt a help either.

I made a massive order from the US but I now find I need one more fitting.

There is legitimately not a single one to be found in this entire country uhhhh so frustrated. This is where I reckon it would help to not live in one of the most isolated continents in the world.
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post #103 of 136
Thread Starter 
Quote:
Originally Posted by Stickeelion View Post

Close but no cigar, The last one on that page is almost what I need it's in black and it's the mini version (I needed it a little longer), This is what I need http://www.performance-pcs.com/catalog/index.php?main_page=product_info&cPath=59_346_393_623&products_id=22624 but It's$15 to get just one shipped over and ebay isnt a help either.

I made a massive order from the US but I now find I need one more fitting.

There is legitimately not a single one to be found in this entire country uhhhh so frustrated. This is where I reckon it would help to not live in one of the most isolated continents in the world.
darn stickee frown.gif sorry man, wish they had what you needed, you're a good fellow i know what its like looking for parts that arent available its a nightmare
  
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post #104 of 136
Quote:
Originally Posted by Stickeelion View Post

There is legitimately not a single one to be found in this entire country uhhhh so frustrated. This is where I reckon it would help to not live in one of the most isolated continents in the world.

I was looking before and saw that the koolrooom had one similar but in black. Have you tried asking either them or gammods if they can custom order it for you? I have asked pccasegear to do that and said no but never asked either of those places.

EDIT: I have never used thekoolroom however it looks like shipping one fitting costs as much as getting it from the US. I got a single fitting from gammods which charged me a few dollars for the envelope it was posted in.
Edited by andyv - 5/23/13 at 5:32pm
post #105 of 136
Quote:
Originally Posted by andyv View Post


I was looking before and saw that the koolrooom had one similar but in black. Have you tried asking either them or gammods if they can custom order it for you? I have asked pccasegear to do that and said no but never asked either of those places.

EDIT: I have never used thekoolroom however it looks like shipping one fitting costs as much as getting it from the US. I got a single fitting from gammods which charged me a few dollars for the envelope it was posted in.

I like Performance PC's and I would actually rather order it from them in the US since It will probably work out the same price and they gave me such good service and considering it's a fitting and it's not complex you shouldn't have any warranty issues
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G.Skill Ripjaws-X DDR3 32GB 1600MHz Samsung 840 EVO 250GB SSD Western Digital Green 2Tb Custom Loop 
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post #106 of 136
Quote:
Originally Posted by INCREDIBLEHULK View Post

Zero, if you had a issue, use that format and post to help others. We all have issues, but issues depend

Example
Sidewinders pc sent me a $20 bracket in a letter envelope and wouldn't provide a order confirmation. biggrin.gif They send aluminum in a paper envelope
you call them reliable, i dont

performance pc's has modified my order and with $500-1000 spent, i've never had an issue
you dont call them reliable, i do

frozencpu tried to stiff me on an item accepted in the return policy trying to give me store credit and claiming it's not a refundable/returnable item when it was clearly noted in the policy
you say they are more reliable i dont


you can definitely find all your cooling needs on one site, it just depends the level of cooling system you are building
my goal is to help others by us sharing experiences without ranting biggrin.gif

Website : PPCS
Order Date : ~4 years ago
Order Amount : $600, part in question cost ~90 each at the time.
Did you read site FAQ/Policy : Yes
Problem Date : Same as order date
Person who you contacted : I was never given a name, even when asked.
Final Result : I got what I paid for, 3 months after I paid for it, with no compensation for all the BS along the way.

Was shipped a defective radiator. All emails and phone calls were ignored for about 2 weeks, at which point they pretty much told me "a cracked radiator isn't defective unless it's actively leaking", and that I should just go ahead and use it and not bother them unless it actually developed an issue. Apparently risking all my hardware cool in their books. And of course, 2 weeks later, it indeed started leaking.

Took another week before they responded again, this time asking for photographic evidence. Now, I had already emailed them photos before even using the thing in the first place, but ok, they want more, they can have more. These new photos were taken with some visible residual moisture still in the radiator (it was a magicool elegant, it had an acrylic bit on the end you can see into). They used this to claim that returning it would violate their policy of no returns for used liquid cooling parts, even though I had only used it in response to their demands and refusal to replace it in the first place. Never mind the fact it was obviously defective and I was asking for a replacement not a return.

Well, I really wanted that tarn radiator. It was just so beautiful, and the performance profile was pretty top notch at the time too.PPCs was the only North American seller, so I said screw it, it's not worth the hassle, and bought a second one from them.Guess what? It showed up at my doorstep broken. Spiderweb microfractures throughout the acrylic bit, and some big obvious chunks missing in even intervals where I can only assume they had carelessly dumped the thing without a box on a metal rack for storage.

Called them up demanding they actually fix this nonsense and replace the unit with a non-defective one, and that they actually check that it is not defective before sending it to me. I was not going to repeat the last incident. Took a while, and a lot of photographs and arguing on the phone but they agreed to "take a look at it in person to confirm", which means mailing yet another unit back at my expense. At this point I've almost paid for a third one in return shipping alone, but what was I to do? I sent it back in.

They then called me telling me their "expert technicians" (LOL!) couldn't find anything wrong with it and thus mailed it back to me. I was outraged, and threw a fit on the phone with them. They just told me they couldn't do anything while it was in the mail, and I would have to wait while it arrived. It arrived soaked in water, obvious defect still present. They refused to take it back because it had liquid in it and was thus "used" ... THEIR liquid, the liquid from their stupid "test". They then threatened to add me to their "bad customer list" for "trying to cheat them after wasting their time".

I posted this story here on OCN as well as on resellerratings.com (or some similar site, I don't really remember). The next day I get a phone call from them, this time a new voice I haven't heard before. The guy immediately starts cussing me out about ruining his great reputation. I hang up. He calls again, apologies, tells me his name is Hank (this is the first time anyone from PPCS has given me a name, despite asking a few times) and asks what he can do to fix the problem . I told him I want a freaking working radiator, and compensation for all the BS along the way. He offers to give me that in return for removing my review on the rating website. I told him I'd update the review, after he fixes the issue.

Well, he gave me a Black Ice GTX, since apparently all of their Magicool Elegants were known defective units that they were just hoping no one would notice. The new radiator, although not what I wanted and not what I paid for, at least showed up in working condition. He then gave me a code for store credit equal to two magicool elegants minus the cost of the Black Ice. Still no compensation for all the BS along the way, or for all the return shipping costs (at this point I'd actually paid more in return shipping than the cost of one of the radiators. Two radiators if you count shipping the broken ones to me in the first place).

Overall time from first issue to "resolution", ~3 months.

I cut my losses and simply decided not to deal with them again unless absolutely necessary. I dare you to try and call that reliable. Petty stuff like getting aluminium sent in an envelope, or having no tracking number, utterly fails to compare.

This is not my only issue I've had with PPCs, but it was my biggest one. I've also had issues with missing fittings, incorrect size clamps, and some other small stuff.



On the other hand, among all other sellers combined, I've received 1 fan with the wrong connection attached (I ordered a molex, received a 3 pin.something I was able to fix myself for free in about 5 min and thus never even bothered reporting), and two wrong size "free" (included with radiator) fittings (didn't report, wasn't going to use them anyway), and one wrong thickness thermal pad (which I did report, and I was immediately mailed a new one for free with no need to return the original). I've also had some RAM die on me, no fault of the seller, which was immediately replaced. Several of the sites I've had literally 0 issues from. Sidewinders even has done some custom work for me at no additional cost. These are what I consider reliable.
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Raijintek Aeneas White Window 
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Core i5-661 GA-H55-USB3 12GB DDR3 1333 WD Caviar Black AALS 640GB 
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WD Caviar Green EARS 2TB Vertex Turbo 60GB (SSD) Samsung Blu-ray, Samsung DVD Burner H50 (With push/pull nocturas) 
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Arcane
(33 items)
 
Sanctum
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Fukurou
(15 items)
 
CPUMotherboardGraphicsRAM
Ryzen 7 1700 MSI B350M Mortar Arctic RX Vega 64 G.Skill TridentZ  
Hard DriveHard DriveOSPower
Samsung EVO 960 Consatellation Windows 10 Pro Corsair HX 1050 
Case
Raijintek Aeneas White Window 
CPUMotherboardRAMHard Drive
Core i5-661 GA-H55-USB3 12GB DDR3 1333 WD Caviar Black AALS 640GB 
Hard DriveHard DriveOptical DriveCooling
WD Caviar Green EARS 2TB Vertex Turbo 60GB (SSD) Samsung Blu-ray, Samsung DVD Burner H50 (With push/pull nocturas) 
OSMonitorKeyboardPower
Windows 10 Professional 64 LG 47inch LED LCD Saitek Eclipse Lite-touch Wireless Seasonic X750 Gold 
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CM690 II Passive bookshelfspeakers + amp. 
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post #107 of 136
Quote:
Originally Posted by Zero4549 View Post

Website : PPCS
Order Date : ~4 years ago
Order Amount : $600, part in question cost ~90 each at the time.
Did you read site FAQ/Policy : Yes
Problem Date : Same as order date
Person who you contacted : I was never given a name, even when asked.
Final Result : I got what I paid for, 3 months after I paid for it, with no compensation for all the BS along the way.

Was shipped a defective radiator. All emails and phone calls were ignored for about 2 weeks, at which point they pretty much told me "a cracked radiator isn't defective unless it's actively leaking", and that I should just go ahead and use it and not bother them unless it actually developed an issue. Apparently risking all my hardware cool in their books. And of course, 2 weeks later, it indeed started leaking.

Took another week before they responded again, this time asking for photographic evidence. Now, I had already emailed them photos before even using the thing in the first place, but ok, they want more, they can have more. These new photos were taken with some visible residual moisture still in the radiator (it was a magicool elegant, it had an acrylic bit on the end you can see into). They used this to claim that returning it would violate their policy of no returns for used liquid cooling parts, even though I had only used it in response to their demands and refusal to replace it in the first place. Never mind the fact it was obviously defective and I was asking for a replacement not a return.

Well, I really wanted that tarn radiator. It was just so beautiful, and the performance profile was pretty top notch at the time too.PPCs was the only North American seller, so I said screw it, it's not worth the hassle, and bought a second one from them.Guess what? It showed up at my doorstep broken. Spiderweb microfractures throughout the acrylic bit, and some big obvious chunks missing in even intervals where I can only assume they had carelessly dumped the thing without a box on a metal rack for storage.

Called them up demanding they actually fix this nonsense and replace the unit with a non-defective one, and that they actually check that it is not defective before sending it to me. I was not going to repeat the last incident. Took a while, and a lot of photographs and arguing on the phone but they agreed to "take a look at it in person to confirm", which means mailing yet another unit back at my expense. At this point I've almost paid for a third one in return shipping alone, but what was I to do? I sent it back in.

They then called me telling me their "expert technicians" (LOL!) couldn't find anything wrong with it and thus mailed it back to me. I was outraged, and threw a fit on the phone with them. They just told me they couldn't do anything while it was in the mail, and I would have to wait while it arrived. It arrived soaked in water, obvious defect still present. They refused to take it back because it had liquid in it and was thus "used" ... THEIR liquid, the liquid from their stupid "test". They then threatened to add me to their "bad customer list" for "trying to cheat them after wasting their time".

I posted this story here on OCN as well as on resellerratings.com (or some similar site, I don't really remember). The next day I get a phone call from them, this time a new voice I haven't heard before. The guy immediately starts cussing me out about ruining his great reputation. I hang up. He calls again, apologies, tells me his name is Hank (this is the first time anyone from PPCS has given me a name, despite asking a few times) and asks what he can do to fix the problem . I told him I want a freaking working radiator, and compensation for all the BS along the way. He offers to give me that in return for removing my review on the rating website. I told him I'd update the review, after he fixes the issue.

Well, he gave me a Black Ice GTX, since apparently all of their Magicool Elegants were known defective units that they were just hoping no one would notice. The new radiator, although not what I wanted and not what I paid for, at least showed up in working condition. He then gave me a code for store credit equal to two magicool elegants minus the cost of the Black Ice. Still no compensation for all the BS along the way, or for all the return shipping costs (at this point I'd actually paid more in return shipping than the cost of one of the radiators. Two radiators if you count shipping the broken ones to me in the first place).

Overall time from first issue to "resolution", ~3 months.

I cut my losses and simply decided not to deal with them again unless absolutely necessary. I dare you to try and call that reliable. Petty stuff like getting aluminium sent in an envelope, or having no tracking number, utterly fails to compare.

This is not my only issue I've had with PPCs, but it was my biggest one. I've also had issues with missing fittings, incorrect size clamps, and some other small stuff.



On the other hand, among all other sellers combined, I've received 1 fan with the wrong connection attached (I ordered a molex, received a 3 pin.something I was able to fix myself for free in about 5 min and thus never even bothered reporting), and two wrong size "free" (included with radiator) fittings (didn't report, wasn't going to use them anyway), and one wrong thickness thermal pad (which I did report, and I was immediately mailed a new one for free with no need to return the original). I've also had some RAM die on me, no fault of the seller, which was immediately replaced. Several of the sites I've had literally 0 issues from. Sidewinders even has done some custom work for me at no additional cost. These are what I consider reliable.

Damn, that really blows.

I recently spent well north of 1k at PPC's. Luckily I didn't run into any major issues other than some stuff shipping out later than I wanted.

I don't think there is any one of these sites that will be without controversy unfortunately.

It kind of rustles my jimmies that people defend the smaller ones like crazy as if they were co-owners though. I think if some of the small businesses want to grow they have to step up and have at least semi-professional service.

At sidewinder he literally forgot to mail my order for days until I reminded him. I mean it was no big deal, but that's not how to do business. I noticed a lot of people have issues with frozenQ quality control but a bunch of dudes vehemently defend that too.

I like seeing the competition with vendors as it's better for us as consumers. I wish there were more brick and mortar stores that sold this stuff too, but I guess unfortunately those wouldn't survive long.
post #108 of 136
Quote:
Originally Posted by spikeSP View Post

Damn, that really blows.

I recently spent well north of 1k at PPC's. Luckily I didn't run into any major issues other than some stuff shipping out later than I wanted.

I don't think there is any one of these sites that will be without controversy unfortunately.

It kind of rustles my jimmies that people defend the smaller ones like crazy as if they were co-owners though. I think if some of the small businesses want to grow they have to step up and have at least semi-professional service.

At sidewinder he literally forgot to mail my order for days until I reminded him. I mean it was no big deal, but that's not how to do business. I noticed a lot of people have issues with frozenQ quality control but a bunch of dudes vehemently defend that too.

I like seeing the competition with vendors as it's better for us as consumers. I wish there were more brick and mortar stores that sold this stuff too, but I guess unfortunately those wouldn't survive long.

When Microcenter opened a store in my neighborhood a few years ago, they had a fairly decent selection of liquid cooling and modding supplies. Similar selection size to sidewinders for liquid cooling, but with a few more mod items. Not bad right?

2 years later, they have a spool of uncut lowest-tier tubing that has completely dried out and is as stiff as a rolled up newspaper, full of grime and dust and even some paint on the outside from when they repainted the walls. They have a single original thermaltake bigwater, and they have maybe 5 random mismatched fitting. Not sets, just 5 individual fittings. Maybe 5 bottles of random coolants. That's it. They never bothered to restock a single item. Now it's been another 2 years. That spool of tubing is still there, everything else is gone. Even the modding stuff (even the simple ones like zipties).

Microcenter is a pretty big name store when it comes to serious electronics. If they couldn't make it work, It's not hard to see why the little guys don't want to even try.

I think this is also part of the reason that "the small guys" get so much praise and defence. There aren't many left, and if they go, you can bet your house that the remaining giants will jack their prices up even farther.

Theres also the fact that the big guys already overprice their stuff, and often don't carry some of the items the small guys do (duraline tubing and panaflo fans, for instance). And of course, as I testified myself, some of the small guys will go the extra mile for you at their own expense, while the big guys will demand some absurdly high payment before they'll even tell you if it's possible.

That said, being a small company does cause issues like the ones you are experiencing. It's not an excuse, but theres only so much efficiency and consistency to be had from a single guy with a family and second job selling stuff out of his server redundancy consisting of his personal computer on his home internet connection. The good news is they'll usually fix their mistakes and compensate you if it was something significant (be it because they NEED you so they can stay in business, or just because they're good people, either way the result is the same), unlike some of the bigger guys.


I don't really want to rag on "the big guys" though. Newegg for instance is great. So is Amazon. Neither one really counts in the watercooling and modding world though. Xoxide is a pretty good company too, if you can get past the fact that their stock is usually 90% worthless junk. Frozen has a pretty good track record too, but they almost always half a bunch of stuff out of stock, and their shipping is absolutely absurd. Even PPCS can be decent at times, but my horror story isn't a rare case from them. They stiff quite a few of their customers, you just don't hear about it much because they "clean up the evidence" so to speak. That said, they are getting better it seems. I've seen a lot less horror stories about them suddenly disappearing off the web 1-3 days after being posted in the last 2 years, probably because ~3 years ago almost half of OCN was furious at them.

I don't even want to really rag on PPCS themselves though. They do offer something that one one else does. They simply have the biggest and best selection for liquid cooling and modding. You can almost do a full loop with them, if you're willing to compromise in some areas. In fact, you can do a full loop with them, if you don't particularly care about getting the best price/performance/durability/ease of use/aesthetics for your money, but I think everyone cares about at least one of those factors. Frozen comes sort of close, but since half their stuff is constantly out of stock, you're going to be waiting a long time to actually finish a build from their parts, and you are going to be paying a lot more due to their silly shipping prices.



I think what I mean to say is no store is perfect for liquid cooling and modding. They all have some fairly serious flaws. Some of them are just easier to get around/fix, or are at least easier to swallow.

Personally, I find it easier to deal with the smaller stores and their sometimes slow shipping, knowing I'll eventually get the parts I ordered at the price I ordered them for, and they will either arrive intact or will be returnable without hassle. Knowing If I do have some sort of issue, I can call them up and it will get fixed. Of course, I'm still going to have to go to PPCS or Frozen at some point for the items the small guys don't carry, but at least I can minimise my purchases from the big two, and thus minimise my getting ripped off on shipping and potentially another non-returnable DOA item esque horror story.
Edited by Zero4549 - 5/24/13 at 9:05am
Arcane
(33 items)
 
Sanctum
(9 items)
 
Fukurou
(15 items)
 
CPUMotherboardGraphicsRAM
Ryzen 7 1700 MSI B350M Mortar Arctic RX Vega 64 G.Skill TridentZ  
Hard DriveHard DriveOSPower
Samsung EVO 960 Consatellation Windows 10 Pro Corsair HX 1050 
Case
Raijintek Aeneas White Window 
CPUMotherboardRAMHard Drive
Core i5-661 GA-H55-USB3 12GB DDR3 1333 WD Caviar Black AALS 640GB 
Hard DriveHard DriveOptical DriveCooling
WD Caviar Green EARS 2TB Vertex Turbo 60GB (SSD) Samsung Blu-ray, Samsung DVD Burner H50 (With push/pull nocturas) 
OSMonitorKeyboardPower
Windows 10 Professional 64 LG 47inch LED LCD Saitek Eclipse Lite-touch Wireless Seasonic X750 Gold 
CaseAudio
CM690 II Passive bookshelfspeakers + amp. 
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Arcane
(33 items)
 
Sanctum
(9 items)
 
Fukurou
(15 items)
 
CPUMotherboardGraphicsRAM
Ryzen 7 1700 MSI B350M Mortar Arctic RX Vega 64 G.Skill TridentZ  
Hard DriveHard DriveOSPower
Samsung EVO 960 Consatellation Windows 10 Pro Corsair HX 1050 
Case
Raijintek Aeneas White Window 
CPUMotherboardRAMHard Drive
Core i5-661 GA-H55-USB3 12GB DDR3 1333 WD Caviar Black AALS 640GB 
Hard DriveHard DriveOptical DriveCooling
WD Caviar Green EARS 2TB Vertex Turbo 60GB (SSD) Samsung Blu-ray, Samsung DVD Burner H50 (With push/pull nocturas) 
OSMonitorKeyboardPower
Windows 10 Professional 64 LG 47inch LED LCD Saitek Eclipse Lite-touch Wireless Seasonic X750 Gold 
CaseAudio
CM690 II Passive bookshelfspeakers + amp. 
  hide details  
Reply
post #109 of 136
Shipping dented radiators, shipping a different version of block, and shipping your order to a completely different address than the one provided is weekly special for them. Oh, and then they blame the shipping carrier.

Sent from my SGH-T889 using Tapatalk 2
post #110 of 136
No need provide any proof of what I said about PPC; it can be verified through this site. Just use google.

Sent from my SGH-T889 using Tapatalk 2
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