Originally Posted by INCREDIBLEHULK
Zero, if you had a issue, use that format and post to help others. We all have issues, but issues depend
Sidewinders pc sent me a $20 bracket in a letter envelope and wouldn't provide a order confirmation.
They send aluminum in a paper envelope
you call them reliable, i dont
performance pc's has modified my order and with $500-1000 spent, i've never had an issue
you dont call them reliable, i do
frozencpu tried to stiff me on an item accepted in the return policy trying to give me store credit and claiming it's not a refundable/returnable item when it was clearly noted in the policy
you say they are more reliable i dontyou can definitely find all your cooling needs on one site, it just depends the level of cooling system you are building
my goal is to help others by us sharing experiences without ranting
Website : PPCS
Order Date : ~4 years ago
Order Amount : $600, part in question cost ~90 each at the time.
Did you read site FAQ/Policy : Yes
Problem Date : Same as order date
Person who you contacted : I was never given a name, even when asked.
Final Result : I got what I paid for, 3 months after I paid for it, with no compensation for all the BS along the way.
Was shipped a defective radiator. All emails and phone calls were ignored for about 2 weeks, at which point they pretty much told me "a cracked radiator isn't defective unless it's actively leaking", and that I should just go ahead and use it and not bother them unless it actually developed an issue. Apparently risking all my hardware cool in their books. And of course, 2 weeks later, it indeed started leaking.
Took another week before they responded again, this time asking for photographic evidence. Now, I had already emailed them photos before even using the thing in the first place, but ok, they want more, they can have more. These new photos were taken with some visible residual moisture still in the radiator (it was a magicool elegant, it had an acrylic bit on the end you can see into). They used this to claim that returning it would violate their policy of no returns for used liquid cooling parts, even though I had only used it in response to their demands and refusal to replace it in the first place. Never mind the fact it was obviously defective and I was asking for a replacement not a return.
Well, I really wanted that tarn radiator. It was just so beautiful, and the performance profile was pretty top notch at the time too.PPCs was the only North American seller, so I said screw it, it's not worth the hassle, and bought a second one from them.Guess what? It showed up at my doorstep broken. Spiderweb microfractures throughout the acrylic bit, and some big obvious chunks missing in even intervals where I can only assume they had carelessly dumped the thing without a box on a metal rack for storage.
Called them up demanding they actually fix this nonsense and replace the unit with a non-defective one, and that they actually check
that it is not defective before sending it to me. I was not going to repeat the last incident. Took a while, and a lot of photographs and arguing on the phone but they agreed to "take a look at it in person to confirm", which means mailing yet another unit back at my expense. At this point I've almost paid for a third one in return shipping alone, but what was I to do? I sent it back in.
They then called me telling me their "expert technicians" (LOL!) couldn't find anything wrong with it and thus mailed it back to me. I was outraged, and threw a fit on the phone with them. They just told me they couldn't do anything while it was in the mail, and I would have to wait while it arrived. It arrived soaked in water, obvious defect still present. They refused to take it back because it had liquid in it and was thus "used" ... THEIR liquid, the liquid from their stupid "test". They then threatened to add me to their "bad customer list" for "trying to cheat them after wasting their time".
I posted this story here on OCN as well as on resellerratings.com (or some similar site, I don't really remember). The next day I get a phone call from them, this time a new voice I haven't heard before. The guy immediately starts cussing me out about ruining his great reputation. I hang up. He calls again, apologies, tells me his name is Hank (this is the first time anyone from PPCS has given me a name, despite asking a few times) and asks what he can do to fix the problem . I told him I want a freaking working radiator, and compensation for all the BS along the way. He offers to give me that in return for removing my review on the rating website. I told him I'd update
the review, after
he fixes the issue.
Well, he gave me a Black Ice GTX, since apparently all
of their Magicool Elegants were known defective units that they were just hoping no one would notice. The new radiator, although not what I wanted and not what I paid for, at least showed up in working condition. He then gave me a code for store credit equal to two magicool elegants minus the cost of the Black Ice. Still no compensation for all the BS along the way, or for all the return shipping costs (at this point I'd actually paid more in return shipping than the cost of one of the radiators. Two radiators if you count shipping the broken ones to me in the first place).
Overall time from first issue to "resolution", ~3 months.
I cut my losses and simply decided not to deal with them again unless absolutely necessary. I dare you to try and call that reliable
. Petty stuff like getting aluminium sent in an envelope, or having no tracking number, utterly fails to compare.
This is not
my only issue I've had with PPCs, but it was my biggest one. I've also had issues with missing fittings, incorrect size clamps, and some other small stuff.
On the other hand, among all other sellers combined, I've received 1 fan with the wrong connection attached (I ordered a molex, received a 3 pin.something I was able to fix myself for free in about 5 min and thus never even bothered reporting), and two wrong size "free" (included with radiator) fittings (didn't report, wasn't going to use them anyway), and one wrong thickness thermal pad (which I did
report, and I was immediately mailed a new one for free with no need to return the original). I've also had some RAM die on me, no fault of the seller, which was immediately replaced. Several of the sites I've had literally 0 issues from. Sidewinders even has done some custom work for me at no additional cost. These are what I