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Impossible to get proper Razer RMA?

post #1 of 4
Thread Starter 
Has anyone successfully received a proper RMA from Razer?

To keep the story short and to the point, I bought a Razer Taipan on January 11, 2013. The mouse came with a defective scroll wheel as it was damaged and was missing part of the grip. I set up an RMA and finally get the replacement on Feburary 20, 2013. They mailed me back the packaging box I sent to them except it came back beat up. I open it up and behold, an open box. Looking at the mouse, it is clearly not a new unit I was promised and since that point, I've exchanged many emails back and forth with up to 3+ days of response between each one.

I've mentioned to them many times that I bought a new product that was defective and received back an open box/refurbished/used product and that is not acceptable. But for some reason those mindless workers (different person each response) cannot comprehend that. Now it's the end of March and I have a mouse that I have not used yet in hopes of getting an exchange. It's been one week since I've heard back from Razer so I'm pretty much screwed at this point. I attached the pictures I sent them as "proof" it is not new... (obviously).

Am I wrong in thinking I should be getting a new product when I bought it as new? I think it's safe to say I will never buy another Razer product again....



Halcyon.Redefined
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 2600K | 4.5 GHz EVGA P67 FTW E679 EVGA GTX 570 | 900/1800/2100 G.Skill RipjawsX 2x4GB | 1.6 GHz @ 7-8-7-24 
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vertex Plus R2 60GB 2x Samsung F3 1TB 2x Samsung F4 2TB Lite-On Bluray 
CoolingOSMonitorMonitor
Prolimatech Megahalems + Scythe S-FLEX SFF21G Windows 7 Professional x64 ASUS VE246H AOC 22LVWk 
KeyboardPowerCaseMouse
Leopold FC500RR | MX Cherry Red Corsair HX850W + MDPC-X Antec Twelve Hundred Razer Imperator 
Mouse PadAudioAudio
Razer eXactMat & eXactRest Xonar Essence STX + LME49990 Audio Technica ATH-A700 
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Halcyon.Redefined
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 2600K | 4.5 GHz EVGA P67 FTW E679 EVGA GTX 570 | 900/1800/2100 G.Skill RipjawsX 2x4GB | 1.6 GHz @ 7-8-7-24 
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vertex Plus R2 60GB 2x Samsung F3 1TB 2x Samsung F4 2TB Lite-On Bluray 
CoolingOSMonitorMonitor
Prolimatech Megahalems + Scythe S-FLEX SFF21G Windows 7 Professional x64 ASUS VE246H AOC 22LVWk 
KeyboardPowerCaseMouse
Leopold FC500RR | MX Cherry Red Corsair HX850W + MDPC-X Antec Twelve Hundred Razer Imperator 
Mouse PadAudioAudio
Razer eXactMat & eXactRest Xonar Essence STX + LME49990 Audio Technica ATH-A700 
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post #2 of 4
keep asking them that will work. Getting a rma from steelseries and razer is rather hard that why I order my razer products from amazon because if it has a fault amazon exchanges it with a new one no problem

Logitech is much easier when it comes to rma for a new product only company I never had trouble with
post #3 of 4
Did you buy direct from Razer? why not take back to the vendor if not and get a replacement.
post #4 of 4
Thread Starter 
Yes it was originally from Razer direct when there was a sale. That sale ended up being not much of a sale now.. Going to keep trying to get an RMA regardless.
Halcyon.Redefined
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 2600K | 4.5 GHz EVGA P67 FTW E679 EVGA GTX 570 | 900/1800/2100 G.Skill RipjawsX 2x4GB | 1.6 GHz @ 7-8-7-24 
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vertex Plus R2 60GB 2x Samsung F3 1TB 2x Samsung F4 2TB Lite-On Bluray 
CoolingOSMonitorMonitor
Prolimatech Megahalems + Scythe S-FLEX SFF21G Windows 7 Professional x64 ASUS VE246H AOC 22LVWk 
KeyboardPowerCaseMouse
Leopold FC500RR | MX Cherry Red Corsair HX850W + MDPC-X Antec Twelve Hundred Razer Imperator 
Mouse PadAudioAudio
Razer eXactMat & eXactRest Xonar Essence STX + LME49990 Audio Technica ATH-A700 
  hide details  
Reply
Halcyon.Redefined
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 2600K | 4.5 GHz EVGA P67 FTW E679 EVGA GTX 570 | 900/1800/2100 G.Skill RipjawsX 2x4GB | 1.6 GHz @ 7-8-7-24 
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vertex Plus R2 60GB 2x Samsung F3 1TB 2x Samsung F4 2TB Lite-On Bluray 
CoolingOSMonitorMonitor
Prolimatech Megahalems + Scythe S-FLEX SFF21G Windows 7 Professional x64 ASUS VE246H AOC 22LVWk 
KeyboardPowerCaseMouse
Leopold FC500RR | MX Cherry Red Corsair HX850W + MDPC-X Antec Twelve Hundred Razer Imperator 
Mouse PadAudioAudio
Razer eXactMat & eXactRest Xonar Essence STX + LME49990 Audio Technica ATH-A700 
  hide details  
Reply
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