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I bought a CrossOver 27Q LED-P from red-cap on eBay mid-Feb 2013. By late March, it started to have the fading issues that many have seen here in this video: (Not my video)

After sending a message to red-cap, this is the response I got:
As we tell you before we do not recommend to use Apple products or notebook,
You said that before, you find out how to resolve the problem but now it brought the issue again.

We ask you to use with different computer with it.
Thank you!
Sincerely yours

How is everyone's experience with support from red-cap? Are they as bad as I'm experiencing?