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My Corsair H100 leaked on my new 680-GTX - Page 8  

post #71 of 180
Thread Starter 
Quote:
Originally Posted by devilhead View Post

Heh if you are realy afraid of watercooling in your pc, i think it is one way to make safe with nanotecnologies, like it is a spray with nanotechnology, you need to spray all of you components, let it dry, then you safe smile.gif)) i have seen somwhere to buy, but is hard to find smile.gif

http://www.youtube.com/watch?v=zjsWFvUkh7M
http://www.youtube.com/watch?feature=player_embedded&v=sIKY6xPxMwk

Well Well Well, Imagine that!! :0)
too cool... I do imagine it is expensive howeverr but that I guess is my price for being paranoid of water.....

Thank you very very much...

Dev

ps if there is anything I can do for you all here let me know .....
post #72 of 180
I'm gonna follow this thread to see how Corsair follows through. The last thread I read about a CLC failing was an Antec 920 that took over four months until it was all said and done. Granted, he dealt with some ignorant and sometimes arrogant support staff so hopefully Corsair's staff is more knowledgeable and understanding.

Here's hoping you get your full refund in a timely fashion thumb.gif
   
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post #73 of 180
Thread Starter 
Quote:
Originally Posted by Shpongle View Post

I'm gonna follow this thread to see how Corsair follows through. The last thread I read about a CLC failing was an Antec 920 that took over four months until it was all said and done. Granted, he dealt with some ignorant and sometimes arrogant support staff so hopefully Corsair's staff is more knowledgeable and understanding.

Here's hoping you get your full refund in a timely fashion thumb.gif

Greets mate,
Thank you for your comment's! wink.gif

I will as well be updating this thread as to the outcome of my Damage Claim with Corsair. I have no negative feelings towards the company in any way shape or form, they are a very reputable company in my eyes. I have bought countless amounts of memory from them for many of my custom systems I build. (BTW this is my business as well) a Custom System Builder, and take pride in my work. This minor setback is just like it was back in 1975 and the movie JAWS, when sharks were stereotyped and people avoided the water because of one incident. I have had a big change in heart regarding Water Cooling and still think it is by far the best way to cool a PC, and I blame myself for going with a pre-built CLC vs. Custom assembled system. Many users here have came down on me mostly in a helpful manner in regards to my attitude for totally shunning these systems. After a lot of thought I do want to get back on that horse and ride again, in other words build my own cooling system. With that said. I have been gathering information including a basic parts list to do such a system. However now I am looking for some guidance in doing so.

The 7 components I have deemed necessary are as follows:
1. Water Block
2. Pump
3. Reservoir
4. Tubing
5. Connectors.
6. Radiator + Fans
7. Coolant

I am looking for some recommendations on what to look for as far as mainly water blocks, tubing and connectors.
The Case I am using is a Lian-Li 343B Cube case with room to spare, (this case reminds me of a 10 unit condo Complex) I am only looking to cool the CPU with this not the GPU.
I currently have an ASUS P9X79 DELUXE LGA 2011 Intel X79 Motherboard with the Intel Intel Core i7-3820 Sandy Bridge-E 3.6GHz, CPU.

The Case has an opening at the top for a 2 fan radiator (Where my H100) was mounted, and 9 available external 5.25" drive bays free on the motherboard side of the case, where the Reservoir would mount.. My big questions are what are preferably the best to use as far as connectors, Barbed or Compression fittings, and tubing size 3/8" ID or 1/2" ID, Also what should I look for in Water Blocks? Lastly is Frozen CPU a good company to purchase parts from or is there another?

Thank you and anyone else here for your response back in advance!!

Dev..
post #74 of 180
Thread Starter 
Ok guys and gals,
You all know when I started this thread was basically the day my issue started. I received my UPS prepaid Shipping Label and authorization to ship all of my liquid damaged parts & my CWCH100 Corsair Dual Fan Liquid Cooling unit back to the Manufacture further referred to as Mfg. On none the less April Fools day, kinda ironic I thought. but anyway I am heading to my local UPS Store to drop off the package, I will even post the tracking number here so ya all can follow it as well. I dont think there is any risk in doing that, 1z-966-e65-90-5793-4919. When this is resolved I will post the return tracking number as well. Along with the prepaid label I also received an email from the Damage Claim rep who's name is
Bienvenido Custodio, (In case he ever reads this post so far he has been excellent and very proactive in resolving this issue-Kudos to ya Ben).

I will post the outcome of what I sent in damaged and what was deemed momentarily replaceable, from what I have been told by Corsair is that their success rate in approving MSRP claims is about 98% or better and that the few that are denied are due to User f-ups or not following directions for the RMA Procedure. Being in the business RMA's are my specialty, and most people that send me product for replacement back to the any hardware manufacture think once it is broken or damaged that their responsibility has ended for preserving evidence and integrity, that mindset could not be more wrong. Just because it broke it still needs to get back to the RMA department in the condition they request it in. If they the Mfg's say they want their product in 4" of foam 360 degrees, well by god you pack that part with foam. the most common is people do not attach the RMA number to at least 3 side of the shipping box. as they do not realize that once their broken part aka RMA hits the Mfg's loading dock it is now among hundreds of other RMA's so when the Mfg says to stick the RMA number on the outside of the box as well it is to ease their sorting & expedite YOUR part being replaced or case resolved. I learned this back in the late 80's early 90's with Hard Drives they wanted them packed in 4" of foam on all 6 sides and the RMA number put on at least 2 sides of the box. I took it one step further and put the RMA number in 72pt type in brite red text on every side except the side with the shipping label. And dont scribble it with a black marker, use notepad or wordpad and type that Shi* correctly. and whenever possible do an Advanced RMA meaning you give them collateral usually in the form of a credit card and they send you the replacement first as this insures 2 things.

1. You will not get your broken part back as new or fixed
2. You will have a Mfg approved shipping box and packaging that has already been approved and made for you.

Granted the credit card authorization is to cover the thieves out their from not returning their broken part and it is usually the MsRP price but to me it beats getting a door stop back as your replacement part. (Dont tell mfq's this but I always drop my hard drive from 36" from the floor to assure it will not be sent back out if it is in marginal condition. they have no way of knowing you did this and the really dont care anyhows because they only care about getting their core back anyways. This is just my opinion and from experience working in computer shops before starting my own computer consulting business in 1999.

Now that you all have had a little lesson in RMA procedures hope someone out there learns something. especially someone that has never done an RMA. It is kinda like being on probation they try and set you up to fail so they can say it was customer damage and not their fault.

So with that said here is my Chronology of this case to date summary

Monday March 25th, 10am Failure occured
Tuesday Corsair was contacted and this thread was started
Wednesday my claim was approved
Thursday and Friday played the waiting game waiting for my cooler and vid card
Friday Tested system and proved the rest of the damaged hardware LSI controller
Monday 4/1/2013 RMA and Shipping Label approved and Sent to me via eMail.
Tuesday 4/2/2013 Packaged parts are dispatched to UPS for shipping.
Now I just play the waiting game
New LSI 9207 identical Raid Card shipped (just did this to get my system back up. Hoping they do honor my claim and at least give me 75% of my asking award I am not expecting a full MSRP but they claim that they shop the net for the best price and fortunately the 2 items that were damaged were very high end and not very depreciable in price. So I am hoping and praying for the best, based on the feedback I have had here and what Corsair has told me I am expecting a fair settlement.

With that speech made I will check back here as I know more

Regards
Dev
post #75 of 180
I hope they will refound you the whole 680 smile.gif
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post #76 of 180
Thread Starter 
Quote:
Originally Posted by Jamar2013 View Post

I hope they will refound you the whole 680 smile.gif

You mean the $599.00 for the Video Card
and the $303.00 for the Raid controller by my math that is closer to $1,000.00

and yeah I hope they do to, from what I have heard from here and Corsair they are excellent at making it right with its customers. so we shall see.

Thanks for your comment
Dev
post #77 of 180
Quote from Corsair rep on the Corsair forums.
Quote:
Originally Posted by RAM GUY View Post

If in the case that a cooler is to leak onto your computer's components, after investigations, documentation, proof, and even possibly mailing out the product for analysis. If it is determined that the cooler was the cause of the component or module failure, Corsair will be willing to warranty your PC's components and replace them.
As long as you can provide sufficient evidence, they should pay for any damaged components.
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post #78 of 180
if they don't replace the damaged parts I will sell my h100i asap. just got a GTX Titan and I'm not risking it
post #79 of 180
Quote:
Originally Posted by AndyM95 View Post

Quote from Corsair rep on the Corsair forums.
As long as you can provide sufficient evidence, they should pay for any damaged components.
You know how many people lost a $300 video card and they only payed a fraction?
People had to fight for this and one user shed it to light in which this type of action came about.
Trust me, it wasn't as easy as proving their cooler damaged your equipment and actually getting a FULL reimbursement
Quote:
Originally Posted by jprovido View Post

if they don't replace the damaged parts I will sell my h100i asap. just got a GTX Titan and I'm not risking it
Do not insult your Titan by having a system such as a Corsair H in the same case biggrin.gif
For $140 you can get a swell XSPC kit that you can guarantee yourself of no random "leaks" and worries of dealing with Corsair struggling to get full replacements.
  
  
post #80 of 180
Quote:
Originally Posted by INCREDIBLEHULK View Post


Do not insult your Titan by having a system such as a Corsair H in the same case biggrin.gif
For $140 you can get a swell XSPC kit that you can guarantee yourself of no random "leaks" and worries of dealing with Corsair struggling to get full replacements.

can't wait to get the beast in my case. won't be back in the philippines in 4 more days though frown.gif



the thing is my h100i is more than enough for my 5ghz overclock on my i5 3570k and I'm not getting limited by temps at all. the only reason I've chosen an H100i is because of corsair's superb customer service. if they fail to replace the OP's damaged parts then I have zero reason to keep my H100i. I'll sell it and save up for a custom loop. I'm better off trusting my own made loop than something that will fail randomly and they won't even replace my damaged parts. I wish the best of luck to the op I'll also base my future purchases with this thread
Edited by jprovido - 4/4/13 at 11:17am
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