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TX10-V Review

post #1 of 24
Thread Starter 

I am one of those who hardly buy any products without reading reviews about the products first. I've been helped a lot by such reviews. Matter of fact, I would not have bought my TX10-V had I not seen some good reviews about the TX10. I hope my review helps you a little if you are considering this case.

 

 

Pros:

 

1. To begin, let me thank Jim and the Caselabs team for summoning the courage to design a case this B I G. The case is ginormous and roomy. One problem anyone buying this case will definitely have is deciding how to fill it up! It is massively roomy.

 

2. It is simple and classy. It does not look like an alien or some exotic creatures as you would find with many gaming PC cases. It is just simple, classy, and respectable. The color I chose for mine is the black matte and I'm so happy that it is not a glossy black at all.

 

3. The case presents versatility unparalleled. It is so easy to modify. All the panels, covers, and doors are removable. Being entirely made of aluminum adds to its versatility. Aluminum is easier to drill and cut than steel. You will have a problem deciding how you want your case to be because the potential of the case is unlocked; the possibilities with respect to modification are boundless.

 

4. The packaging is worth commending. My case came well packaged and the parts nicely wrapped in thick plastic to prevent any damage or scratches. Case lab did a very good job.

 

5. Processing was fast. My order shipped within a week. I was really impressed.

 

 

Cons:

 

1. Let me talk cost. Of course the price of this case is listed for you to see on the Caselabs website. It is by no means a cheap case. No matter how you look at it, the case is very, very expensive when compared to the competition. It has been hard for me to find justification for the cost of the case. It is even worse when you begin to add components and buy additional parts. I added the pedestal to mine. That alone was $260. This is more expensive than many nice gaming PC cases! Again, I cannot find any rational explanation for the cost. Furthermore, I hear that Caselabs is planning to even raise the prices of their cases soon.

 

2. While the packaging was well done to prevent any damage or scratches, Caselabs failed to properly label ALL the parts for easy identification. Some of the components, especially the fasteners were labeled with a black marker (which sucks for a high-end case like this), but the parts of the chassis, doors, and panels were not. You will have to use your judgment in identifying the parts. For a high-end case like this, and especially for the cost of the case, Caselabs should at least have pre-printed labels for ALL the parts and component. That way, once the parts have been wrapped, the label is simply placed on the parts to make it very easy for a fool like me to identify. There should be no guessing.

 

3. Customer service. As you probably know already, the only way to contact Caselabs, is by email. At least for now, that is the way Caselabs has chosen to go. You are out of luck if you have any hope of talking to a live human or if you want to talk to Caselabs while driving to work. I requested to make a change on my PSU side door. Later that very day, the status of my order was changed to "shipped". So I could not tell whether my concern was addressed or not. My email was completely ignored! I received my case exactly as I had ordered it initially. Nobody even thought it worthwhile to respond to say my request for a change in my original order arrived late and my order had been shipped before they could process my new request. Nobody did. I was simply ignored and there was no way of having a real-time conversation about it. I had to register my displeasure about this, after my case arrived, via email. I'll leave it to you to make a judgment of what you think about such customer service. Personally, I believe there is much that Caselabs could do with respect to addressing customer concerns promptly rather than leaving them in the dark.

 

Conclusion:

I love my case. This may be the last case for me. I love the speed with which my order was processed. I love the careful packaging. I thank Caselabs for building this case. As for my PC build, that will take some time. I really don't have a reason to be in a hurry. Some of the components to go in the PC are yet to arrive anyway.

post #2 of 24
Thank you for your comments. Customer feedback is very important to us and we. Let me try to respond to some of your concerns:
Quote:
1. Let me talk cost. Of course the price of this case is listed for you to see on the Caselabs website. It is by no means a cheap case. No matter how you look at it, the case is very, very expensive when compared to the competition. It has been hard for me to find justification for the cost of the case. It is even worse when you begin to add components and buy additional parts. I added the pedestal to mine. That alone was $260. This is more expensive than many nice gaming PC cases! Again, I cannot find any rational explanation for the cost. Furthermore, I hear that Caselabs is planning to even raise the prices of their cases soon.

I'm always a little surprised by comments about cost, especially since the purchase is completely discretionary, and no one is "forcing" it you (like say repairing your car so you can get to work). The TX10 is a very limited production case, even by our standards, so that drives our cost up as well. I completely understand if it's "too expensive" for someone. I guess the bottom line is that it either needs to cost that much or we woudl have to discontinue it. As for any upcoming price increase goes - I have absolutely no idea where that came from rolleyes.gif certainly not me.
Quote:
2. While the packaging was well done to prevent any damage or scratches, Caselabs failed to properly label ALL the parts for easy identification. Some of the components, especially the fasteners were labeled with a black marker (which sucks for a high-end case like this), but the parts of the chassis, doors, and panels were not. You will have to use your judgment in identifying the parts. For a high-end case like this, and especially for the cost of the case, Caselabs should at least have pre-printed labels for ALL the parts and component. That way, once the parts have been wrapped, the label is simply placed on the parts to make it very easy for a fool like me to identify. There should be no guessing.

Fair enough. Part identification could be improved. It will be as part of the Gemini platform upgrade, but sooner would be better wink.gif

Quote:
3. Customer service. As you probably know already, the only way to contact Caselabs, is by email. At least for now, that is the way Caselabs has chosen to go. You are out of luck if you have any hope of talking to a live human or if you want to talk to Caselabs while driving to work. I requested to make a change on my PSU side door. Later that very day, the status of my order was changed to "shipped". So I could not tell whether my concern was addressed or not. My email was completely ignored! I received my case exactly as I had ordered it initially. Nobody even thought it worthwhile to respond to say my request for a change in my original order arrived late and my order had been shipped before they could process my new request. Nobody did. I was simply ignored and there was no way of having a real-time conversation about it. I had to register my displeasure about this, after my case arrived, via email. I'll leave it to you to make a judgment of what you think about such customer service. Personally, I believe there is much that Caselabs could do with respect to addressing customer concerns promptly rather than leaving them in the dark.

Phone support is a tough issue because of its "real time" nature and that we would have limited hours of telephone support (making it difficult for many international customers). It's something we probably will be adding in the very near future however, because we do realize that for some things email. If we do, it would have to be limited to specific order issues (which tend to be more urgent). Build related questions will still need to be handled by email or the forums here.

Thank you
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post #3 of 24
Thread Starter 
Quote:
Originally Posted by Case Labs View Post

Thank you for your comments. Customer feedback is very important to us and we. Let me try to respond to some of your concerns:
I'm always a little surprised by comments about cost, especially since the purchase is completely discretionary, and no one is "forcing" it you (like say repairing your car so you can get to work). The TX10 is a very limited production case, even by our standards, so that drives our cost up as well. I completely understand if it's "too expensive" for someone. I guess the bottom line is that it either needs to cost that much or we woudl have to discontinue it. As for any upcoming price increase goes - I have absolutely no idea where that came from rolleyes.gif certainly not me.
Fair enough. Part identification could be improved. It will be as part of the Gemini platform upgrade, but sooner would be better wink.gif
Phone support is a tough issue because of its "real time" nature and that we would have limited hours of telephone support (making it difficult for many international customers). It's something we probably will be adding in the very near future however, because we do realize that for some things email. If we do, it would have to be limited to specific order issues (which tend to be more urgent). Build related questions will still need to be handled by email or the forums here.

Thank you

Thank you for your prompt reply. It's a good thing all the way round when businesses respond to customer concerns whether said businesses agree with the customer views expressed or not. Thank you. I'm so pleased to know you are listening. Matter of fact, I noticed you've always done so. I've seen your responses to questions and comments by other Caselabs customers.

 

With regards to your response to my cost-note, let me say this.  When case owners make reviews, they are at liberty to comment on any matter, relating to the case, which they think readers might be interested in. Most reviews I've seen factor in cost in rating a product. The cost-to-utility ratio is a very germane factor in product reviews. So to respond by saying 'no one is "forcing" it [on] you' really does not amount to much. No one forces any product on any one. When you buy a product, it is completely voluntary. You buy it of your own volition after seeing the cost. Yes, this is true. But this will not prevent reviewewers or the public from expressing their opinion on what they think of the cost or the cost-utility ratio.

 

By no means is the TX10-V a bad case just because of its cost. I will buy it again if I have to. I love it; I love it's roominess; I love its versatility; I love how simple and classy it looks; I love the wow-effect it creates in a room. 

post #4 of 24
Maybe I'm sticking my nose in when it's not needed or wanted, but cost factors in reviews are normally relative to the competition. The pedestal is extremely large given that it's only $260, is full Aluminum and is extremely flexible in how it's configured. It costs less than a full aluminum case of the equivalent size. Also compare the price to the smaller mountain mods pedestal 24 which is $200 for something that's smaller and doesn't contain an interior frame. The CL pedestal looks like it has more than double the amount of AL. You compared the case instead to an unspecified "nice gaming" case that retailed for less than the cost of the pedestal. No doubt such a case wouldn't have the water cooling options, the flexiblity in the options and would be made out of cheap stamped steel/plastic and mass produced under posisbly lax labor laws in China. A Ferrari is also expensive compared to a Kia, but they're not designed to compete and so it's silly to say one is more expensive than the other when they are for different market segments. However if you were to compare a BMW to a Lexus then that would be a fair comparison and you could say that the BMW seems expensive when the Lexus offers similar or better features. Saying there is no "rational" reason why the pedestal costs $260 is disingenuous. There are plenty of reasons why it would cost at *least* that much.
     
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post #5 of 24
Thread Starter 
Quote:
Originally Posted by stren View Post

Maybe I'm sticking my nose in when it's not needed or wanted, but cost factors in reviews are normally relative to the competition. The pedestal is extremely large given that it's only $260, is full Aluminum and is extremely flexible in how it's configured. It costs less than a full aluminum case of the equivalent size. Also compare the price to the smaller mountain mods pedestal 24 which is $200 for something that's smaller and doesn't contain an interior frame. The CL pedestal looks like it has more than double the amount of AL. You compared the case instead to an unspecified "nice gaming" case that retailed for less than the cost of the pedestal. No doubt such a case wouldn't have the water cooling options, the flexiblity in the options and would be made out of cheap stamped steel/plastic and mass produced under posisbly lax labor laws in China. A Ferrari is also expensive compared to a Kia, but they're not designed to compete and so it's silly to say one is more expensive than the other when they are for different market segments. However if you were to compare a BMW to a Lexus then that would be a fair comparison and you could say that the BMW seems expensive when the Lexus offers similar or better features. Saying there is no "rational" reason why the pedestal costs $260 is disingenuous. There are plenty of reasons why it would cost at *least* that much.

By all means chime in. You're not sticking your nose in; I enjoyed every bit of what you wrote even though I do not agree with all of it.

 

Fair criticism of my "nice gaming" case. You were right: "nice gaming" case could mean anything. I give you that. I will stay away from trying to defend some other company against Caselabs or from trying to defend Caselabs against any other company. I'll continue to be a fan of Caselabs because I'm so very pleased with its line of products. As I said earlier, I love my TX10-V. If anyone is considering it and he or she has the resources and does not mind its size, I'd say give it a good look. I'm sure that individual will not be disappointed. It is a beautiful case. Customization options are boundless. The effort and thought process Caselabs put into the case is really commendable - not its cost. The cost of aluminum sheets and bars are readily searchable on the web. And the total surface area of the case can be calculated easily. But I'll leave that to those smarter than I am. And I know that the cost of the materials with which a product is made may be the smallest factor in the total cost of production. You have labor, logistics, taxes, waste cost, and sundry other costs to consider. So, I'm aware that the cost of the case does not necessarily bear a direct proportionality to the cost of the materials with which the case is made.

 

Let me simply say that my opinion the price of the case is based on my experience in dealing with very many intricate products made of aluminum. Plus, I have seen other PC cases too (made of aluminum) and seen their prices. No other aluminum case that I know of at this time is as big as the TX10, but we can easily do a volume-to-price or surface area-to-price ratio comparison. That, again, I'll leave to those smarter than I am. At any rate, I chose the Caselab TX10-V because I love its size, its versatility, its construction, and its style. I love that it was made in the USA. I didn't buy it because of the price. The case will not win any awards any time soon if pricing were an overarching consideration. 


Edited by Choice - 3/26/13 at 6:48pm
post #6 of 24
Of all the cases we make, the TX10 is the one I’m the least likely to apologize for with regard to price. The design priorities were performance and modularity at any price. It’s the only case we don’t “sell”. In fact, I’ve often tried to talk people out of it in favor of a TH10 or STH10, it’s just “too much” unless you have very specific needs. I’ve yet to see any other case manufacturer attempt anything even close - the market is too limited and the R&D cost are too high. The alternative is to simply not do it. rolleyes.gif

Many TX10’s are in industrial plants, R&D labs and universities where its features can be fully exploited. Of course, there are also the extreme enthusiasts among us who make the effort worth it. The TX10 has never been and never will be, a money maker, but what we learned from it was priceless wink.gif
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Zeus (X99)
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Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
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Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
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CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
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post #7 of 24
Quote:
Originally Posted by Case Labs View Post

Of all the cases we make, the TX10 is the one I’m the least likely to apologize for with regard to price. The design priorities were performance and modularity at any price. It’s the only case we don’t “sell”. In fact, I’ve often tried to talk people out of it in favor of a TH10 or STH10, it’s just “too much” unless you have very specific needs. I’ve yet to see any other case manufacturer attempt anything even close - the market is too limited and the R&D cost are too high. The alternative is to simply not do it. rolleyes.gif

Many TX10’s are in industrial plants, R&D labs and universities where its features can be fully exploited. Of course, there are also the extreme enthusiasts among us who make the effort worth it. The TX10 has never been and never will be, a money maker, but what we learned from it was priceless wink.gif

I'll second that thumb.gif
post #8 of 24
You get what you pay for. No other case even comes close in size or options so of course you pay a little bit more for it. Look at the size of it, be happy it only costs what it does and not more.
To even come close you need to look at a rack mount and good luck finding one cheaper that allows you this many options to cool it or customize it.
The pedestal alone can house a 4U rack mount, or 40 HDD's what gaming case can ever claim to do half of that?

You pick the biggest, baddest case and dare to complain about the cost, maybe you shouldn't of chosen such a big case. I've given you many justifications for the cost of the case

Issue 3 is not that big of a deal, most of us who don't live in America have to rely only on email to contact many places. You're complaining that it was shipped so fast that you couldn't change your order whenever it suits you? Wow, really? You should be happy that the turn around is so quick and now know to plan out your build before making sudden changes.

You are just nitpicking the issues and need to concentrate on what a great case you have and how you want to fill it.
post #9 of 24
Thread Starter 
Quote:
Originally Posted by Shawnb99 View Post

You get what you pay for. No other case even comes close in size or options so of course you pay a little bit more for it. Look at the size of it, be happy it only costs what it does and not more.
To even come close you need to look at a rack mount and good luck finding one cheaper that allows you this many options to cool it or customize it.
The pedestal alone can house a 4U rack mount, or 40 HDD's what gaming case can ever claim to do half of that?

You pick the biggest, baddest case and dare to complain about the cost, maybe you shouldn't of chosen such a big case. I've given you many justifications for the cost of the case

Issue 3 is not that big of a deal, most of us who don't live in America have to rely only on email to contact many places. You're complaining that it was shipped so fast that you couldn't change your order whenever it suits you? Wow, really? You should be happy that the turn around is so quick and now know to plan out your build before making sudden changes.

You are just nitpicking the issues and need to concentrate on what a great case you have and how you want to fill it.

Wrong argument; wrong premise; wrong conclusion. How can anyone in his/her right mind complain that a product was shipped so fast? Fast shipping is great customer service. Read my statement completely before you comment. And as for the phone thing? If available, it will just be another great option for contacting Caselabs. You don't have to use it. You like the fact that there are almost limitless customization options with Caselabs cases, but you don't think customers should have more than one way for contacting Caselabs!  I'm sure you have a phone and an email account. Don't you? If you do, I believe you use both.

 

Complain? I don't understand what you mean my complain. I bout my case of my own volition, knowing full well what I was doing and the cost involved. Maybe we're using different dictionaries. I attempted to give a balance review of my sweet case. I stepped back from my excitement about my case and did a dispassionate review because companies like Caselabs - companies with bold ideas and that have the courage to challenge the status quo - are the sort of companies guys like me really would like to do business with. Every company and every product can be improved. One way of ensuring quality improvement is to stay away from unnecessary sycophancy and objectively state what, in your opinion, can be areas of improvement. If that is what you call complaining, then we must live on different planets. I do not expect that everyone (or anyone for that matter) reading my review will agree with all I've stated. 

 

I'm impressed and satisfied that at least Caselabs saw it and responded. Caselabs has not just begun doing that. It has, as far as I can tell, been looking at and responding to customer opinions and questions. That is what responsible companies do. Customer opinions are a great resource for quality improvement.


Edited by Choice - 3/27/13 at 7:12am
post #10 of 24
Quote:
Originally Posted by Choice View Post

My email was completely ignored! I received my case exactly as I had ordered it initially. Nobody even thought it worthwhile to respond to say my request for a change in my original order arrived late and my order had been shipped before they could process my new request. Nobody did. I was simply ignored and there was no way of having a real-time conversation about it. I had to register my displeasure about this, after my case arrived, via email. I'll leave it to you to make a judgment of what you think about such customer service. Personally, I believe there is much that Caselabs could do with respect to addressing customer concerns promptly rather than leaving them in the dark.

com•plain (kəmˈpleɪn)

v.i.
1. to express dissatisfaction, resentment, pain, grief, etc.; find fault.


This is what i saw as a complaint, if it wasn't then i'm sorry for reading it that way. I took issue with the words ignored and that nobody thought it worthwhile to respond. I reacted to that rather then what you were trying to say.




The phone comment is due to i don't live in America so while yes i have a phone and email, calling Caselabs is not always an option. Kinda doesn't work if i'm hours ahead of them and the hours to call are during the night for me. So while an option to call would be nice it's not really an option and because of that i've gotten used to only being able to contact companies by email, so i don't see it being a big deal but i do understand how others might.

I'm happy you are enjoying your case and thank you for taking the time to write a detailed review
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