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Gigabyte ga-970a-ds3 USB 3.0 not working

post #1 of 4
Thread Starter 
A friend of mine has just built a PC with a Gigabyte ga-970a-ds3 motherboard, everything installed, latest driver and all the components working as they should but the USB 3.0 seem to not respond at all, anyone here have any suggestions?
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My System
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CPUMotherboardGraphicsRAM
AMD 970 4.01GHz ASUS Crosshair IV Formula ASUS GTX 660 Ti DirectCU 8GB 4x2GB 1333MHz Cosair XMS3 
Hard DriveOSMonitorKeyboard
1TB Samsung F3 Windows 7 Ultimate 64Bit ASUS VG278H Microsoft Wireless Keyboard 3000 V2.0 
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Corsair TX 850 Cooler Master Elite  Razer Abyss Super Mario Face 
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post #2 of 4
If you are running windows 7 you will need to make sure you have the latest USB 3.0 drivers. They will be on the disk that came with the mobo. A lot of people over look the usb drivers just since they assume they always work. You will also need to make sure you have all the different driviers installed, my Gigabyte board has two different USB 3.0 controllers that need to be installed for them to work. If you are talking about the ports on the front of his case just make sure the header is hooked up and all the stuff described above is done.

This link will download the Etron USB 3.0 Driver from the Gigabyte website.
http://download.gigabyte.asia/FileList/Driver/motherboard_driver_etron_usb3.exe
Case Labs ST10-X
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Raven (Sold)
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CPUMotherboardGraphicsGraphics
Intel Core i7 3820 Gigabyte UP4 ATI Radeon HD 7970 3GB ATI Radeon HD 7970 3GB 
GraphicsRAMHard DriveHard Drive
ATI Radeon HD 7970 3GB Corsair Vengeance DDR3 Ram OCZ Vertex 4 SSD 128GB OCZ Vertex 4 SSD 128GB 
Optical DriveCoolingOSMonitor
Blu Ray Reader & DVD-RW Burner Custom Watercooling Loop  Microsoft Windows 8 HP w2558hc 
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Razer Anansi Corsair AX1200 W/ White Sleeving Caselabs ST10-X Extreme Edition Razer Mamba 
Audio
Logitech G930 
CPUMotherboardGraphicsRAM
Intel Core i7 3770k Asus P8Z77-V EVGA Nvidia GTX 680 Signature 2 SC Corsair Vengence 16 GB 
Hard DriveOptical DriveCoolingOS
Crucial M4 128 GB SSD Sony DVD-RW Drive XSPC Rasa 750 RS360  Windows 7 
MonitorKeyboardPowerCase
Dual 24" View Sonic LED's Razer Gaming Keyboard Corsair AX750 SilverStone Tek RV02B-EW-USB3.0 
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Razer Mamba Bose Cinemate GS Series II System Logitech G930 Wireless Surround Head Phones 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asrock Extreme 4 Gen 3 Nvidia GTX580 by EVGA Corsair Vengeance  
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 Western Digital 1 Terebyte Western Digital 750 GB Asus DVD Burner 
CoolingOSMonitorKeyboard
Corsair H100 in Push/Pull Windows 7 Ultimate 2 x Viewsonic 24" LED Logitech Keyboard 
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Case Labs ST10-X
(17 items)
 
Raven (Sold)
(15 items)
 
 
CPUMotherboardGraphicsGraphics
Intel Core i7 3820 Gigabyte UP4 ATI Radeon HD 7970 3GB ATI Radeon HD 7970 3GB 
GraphicsRAMHard DriveHard Drive
ATI Radeon HD 7970 3GB Corsair Vengeance DDR3 Ram OCZ Vertex 4 SSD 128GB OCZ Vertex 4 SSD 128GB 
Optical DriveCoolingOSMonitor
Blu Ray Reader & DVD-RW Burner Custom Watercooling Loop  Microsoft Windows 8 HP w2558hc 
KeyboardPowerCaseMouse
Razer Anansi Corsair AX1200 W/ White Sleeving Caselabs ST10-X Extreme Edition Razer Mamba 
Audio
Logitech G930 
CPUMotherboardGraphicsRAM
Intel Core i7 3770k Asus P8Z77-V EVGA Nvidia GTX 680 Signature 2 SC Corsair Vengence 16 GB 
Hard DriveOptical DriveCoolingOS
Crucial M4 128 GB SSD Sony DVD-RW Drive XSPC Rasa 750 RS360  Windows 7 
MonitorKeyboardPowerCase
Dual 24" View Sonic LED's Razer Gaming Keyboard Corsair AX750 SilverStone Tek RV02B-EW-USB3.0 
MouseAudioAudio
Razer Mamba Bose Cinemate GS Series II System Logitech G930 Wireless Surround Head Phones 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asrock Extreme 4 Gen 3 Nvidia GTX580 by EVGA Corsair Vengeance  
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 Western Digital 1 Terebyte Western Digital 750 GB Asus DVD Burner 
CoolingOSMonitorKeyboard
Corsair H100 in Push/Pull Windows 7 Ultimate 2 x Viewsonic 24" LED Logitech Keyboard 
PowerCaseMouseAudio
Corsair TX 850m Corsair Obsidian 650D Razer Mamba Polk Audio 5.1 Surround Sound System 
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post #3 of 4
Thread Starter 
Quote:
Originally Posted by compalalaska View Post

If you are running windows 7 you will need to make sure you have the latest USB 3.0 drivers. They will be on the disk that came with the mobo. A lot of people over look the usb drivers just since they assume they always work. You will also need to make sure you have all the different driviers installed, my Gigabyte board has two different USB 3.0 controllers that need to be installed for them to work. If you are talking about the ports on the front of his case just make sure the header is hooked up and all the stuff described above is done.

This link will download the Etron USB 3.0 Driver from the Gigabyte website.
http://download.gigabyte.asia/FileList/Driver/motherboard_driver_etron_usb3.exe

Thanks for the fast response, my friend has installed the drivers provided in the link and they're still not working, also it seems that the usb 3.0 aren't showing up in the device manager. When something is plugged into these USB 3.0 ports nothing is recognized also.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD 970 4.01GHz ASUS Crosshair IV Formula ASUS GTX 660 Ti DirectCU 8GB 4x2GB 1333MHz Cosair XMS3 
Hard DriveOSMonitorKeyboard
1TB Samsung F3 Windows 7 Ultimate 64Bit ASUS VG278H Microsoft Wireless Keyboard 3000 V2.0 
PowerCaseMouseMouse Pad
Corsair TX 850 Cooler Master Elite  Razer Abyss Super Mario Face 
  hide details  
Reply
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD 970 4.01GHz ASUS Crosshair IV Formula ASUS GTX 660 Ti DirectCU 8GB 4x2GB 1333MHz Cosair XMS3 
Hard DriveOSMonitorKeyboard
1TB Samsung F3 Windows 7 Ultimate 64Bit ASUS VG278H Microsoft Wireless Keyboard 3000 V2.0 
PowerCaseMouseMouse Pad
Corsair TX 850 Cooler Master Elite  Razer Abyss Super Mario Face 
  hide details  
Reply
post #4 of 4
There were two other revisions of that board, so maybe he doesn't have the revision I selected. There is Rev1, Rev 1.1 and Rev3. I choose Rev 3, You may wanna check out the other revisions on the gigabyte website. But if they are not showing up in device manager, maybe your controller is dead. Also, you may wanna look in the bios. There should be an option in there to turn the USB 3.0 ports on or off, maybe they got set to off by mistake. You could also try resetting the bios to default , but write down w/e settings you have changed so you can put them back if it doesnt work.
Case Labs ST10-X
(17 items)
 
Raven (Sold)
(15 items)
 
 
CPUMotherboardGraphicsGraphics
Intel Core i7 3820 Gigabyte UP4 ATI Radeon HD 7970 3GB ATI Radeon HD 7970 3GB 
GraphicsRAMHard DriveHard Drive
ATI Radeon HD 7970 3GB Corsair Vengeance DDR3 Ram OCZ Vertex 4 SSD 128GB OCZ Vertex 4 SSD 128GB 
Optical DriveCoolingOSMonitor
Blu Ray Reader & DVD-RW Burner Custom Watercooling Loop  Microsoft Windows 8 HP w2558hc 
KeyboardPowerCaseMouse
Razer Anansi Corsair AX1200 W/ White Sleeving Caselabs ST10-X Extreme Edition Razer Mamba 
Audio
Logitech G930 
CPUMotherboardGraphicsRAM
Intel Core i7 3770k Asus P8Z77-V EVGA Nvidia GTX 680 Signature 2 SC Corsair Vengence 16 GB 
Hard DriveOptical DriveCoolingOS
Crucial M4 128 GB SSD Sony DVD-RW Drive XSPC Rasa 750 RS360  Windows 7 
MonitorKeyboardPowerCase
Dual 24" View Sonic LED's Razer Gaming Keyboard Corsair AX750 SilverStone Tek RV02B-EW-USB3.0 
MouseAudioAudio
Razer Mamba Bose Cinemate GS Series II System Logitech G930 Wireless Surround Head Phones 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asrock Extreme 4 Gen 3 Nvidia GTX580 by EVGA Corsair Vengeance  
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 Western Digital 1 Terebyte Western Digital 750 GB Asus DVD Burner 
CoolingOSMonitorKeyboard
Corsair H100 in Push/Pull Windows 7 Ultimate 2 x Viewsonic 24" LED Logitech Keyboard 
PowerCaseMouseAudio
Corsair TX 850m Corsair Obsidian 650D Razer Mamba Polk Audio 5.1 Surround Sound System 
Other
NZXT Touchscreen Fan Controller 
  hide details  
Reply
Case Labs ST10-X
(17 items)
 
Raven (Sold)
(15 items)
 
 
CPUMotherboardGraphicsGraphics
Intel Core i7 3820 Gigabyte UP4 ATI Radeon HD 7970 3GB ATI Radeon HD 7970 3GB 
GraphicsRAMHard DriveHard Drive
ATI Radeon HD 7970 3GB Corsair Vengeance DDR3 Ram OCZ Vertex 4 SSD 128GB OCZ Vertex 4 SSD 128GB 
Optical DriveCoolingOSMonitor
Blu Ray Reader & DVD-RW Burner Custom Watercooling Loop  Microsoft Windows 8 HP w2558hc 
KeyboardPowerCaseMouse
Razer Anansi Corsair AX1200 W/ White Sleeving Caselabs ST10-X Extreme Edition Razer Mamba 
Audio
Logitech G930 
CPUMotherboardGraphicsRAM
Intel Core i7 3770k Asus P8Z77-V EVGA Nvidia GTX 680 Signature 2 SC Corsair Vengence 16 GB 
Hard DriveOptical DriveCoolingOS
Crucial M4 128 GB SSD Sony DVD-RW Drive XSPC Rasa 750 RS360  Windows 7 
MonitorKeyboardPowerCase
Dual 24" View Sonic LED's Razer Gaming Keyboard Corsair AX750 SilverStone Tek RV02B-EW-USB3.0 
MouseAudioAudio
Razer Mamba Bose Cinemate GS Series II System Logitech G930 Wireless Surround Head Phones 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asrock Extreme 4 Gen 3 Nvidia GTX580 by EVGA Corsair Vengeance  
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 Western Digital 1 Terebyte Western Digital 750 GB Asus DVD Burner 
CoolingOSMonitorKeyboard
Corsair H100 in Push/Pull Windows 7 Ultimate 2 x Viewsonic 24" LED Logitech Keyboard 
PowerCaseMouseAudio
Corsair TX 850m Corsair Obsidian 650D Razer Mamba Polk Audio 5.1 Surround Sound System 
Other
NZXT Touchscreen Fan Controller 
  hide details  
Reply
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