Overclock.net › Forums › Intel › Intel Motherboards › Bad Support from ASUS
New Posts  All Forums:Forum Nav:

Bad Support from ASUS

post #1 of 6
Thread Starter 
Hello,
My sister Mrs. Namita Dhariwal had gifted me a Asus Rampage III Formula Motherboard in October 2010. It started showing defects in January 2013 so my sister sent the motherboard for RMA.

Her RMA number was USPC2B3194 & on 7th January 2013 Asus emailed her "We received your motherboard yesterday and the repair started (1-7-2013)".

She received my motherboard on 11th January 2013 but I had sent my box & accessories accidentally so my sister emailed them to ask for the return of my accessories on 15th January 2013 to that they said "Would you please prescribe the accessories you sent" so she replied on 17th January 2013 saying "I sent The box, 1 x ROG Connect Cable, 1 x 3-Way SLI Bridge, 1 x SLI Cable, 3 x 2-in-1 Sata 3.0 Gb/s cables, 1 x 2-in-1 Sata 6.0 Gb/s cable, 1 x Crossfire Cable, 1 x 2 in 1 Asus Q Connector Kit, 1 x I/O Shield, 1 x Cable Ties Pack, 1 x Optional Fan, 1 x 12-in-1 ROG Cable Label, ROG Motherboard support DVD & User Guide", On 23rd February 2013 they replied "you need to call in".

My sister called in on 23rd January 2013 & got a Credit Card Form for Accessories Return & CID Only Form from Asus to fill & fax with a Case ID of 2224908 on 24th January 2013.

Due to family issues my sister filled & sent the form on 25th February 2013 at 8am PST.

When the accessories didn't come even till 22nd March 2013 my sister called & they said "we have done anything on this case number yet" so my sister asked them to act on it asap" to that they replied "We will email you back shortly".

My sister got no email till 29th March 2013 so my sister emailed saying "My case ID is 2224908. I sent the Credit Card Form for Accessories Return on 25th February for the return of the accessories of my Rampage III Formula motherboard. I sent the following accessories The box, 1 x ROG Connect Cable, 1 x 3-Way SLI Bridge, 1 x SLI Cable, 3 x 2-in-1 Sata 3.0 Gb/s cables, 1 x 2-in-1 Sata 6.0 Gb/s cable, 1 x Crossfire Cable, 1 x 2 in 1 Asus Q Connector Kit, 1 x I/O Shield, 1 x Cable Ties Pack, 1 x Optional Fan, 1 x 12-in-1 ROG Cable Label, ROG Motherboard support DVD & User Guide. Why have I not received the accessories yet? Please update."

Till now there has been no updates.

I loved Asus but now I'm never buying Asus products again or letting anyone I know buy Asus products ever again.

Highly irresponsible & terrible service by Asus.

I'm deeply disappointed.

Thanks in advance to Asus if any help is provided by Asus after this.

Regards,
Udit.
post #2 of 6
Asus customer service is terrible, nothing new.
post #3 of 6
Very BAD . I didnt expect this from Asus .

Post on Asus USA FB Page Too.
Edited by rahulsuraj - 4/1/13 at 9:33am
post #4 of 6
Least you got the board back have you tested it
post #5 of 6
There is a reason why every company I have had an RMA with including Asus specifically states to only put the item being returned in the mail, in this case the motherboard. They do say anything extra in the box will not be returned, so getting your stuff back would be problematic at best, assuming they don't just toss the stuff that wasn't supposed to be in there in the first place. Please read the instructions on the RMA process next time before placing blame on others they would be doing you a favor if they sent replacement accessories.
MCP
(17 items)
 
Loki
(2 items)
 
Rinzler
(13 items)
 
CPUMotherboardGraphicsRAM
Intel 2700K 5GHz Asus P8Z68 Deluxe Gen3 EVGA GTX-1080Ti (4x8GB) Crucial Balistix 1600 MHz 
Hard DriveOptical DriveCoolingOS
A bunch of SSD's LG DVD Combo Apogee Xt Rev 1.0, 360 Rad + D5 Fedora 25 
OSMonitorMonitorMonitor
Windows 10 Acer 32" 4k Acer 32" 4k Wacom Cintiq 27 QHD 
KeyboardPowerCaseMouse
Ducky Corsair AX850 Coolermaster HAF-X Corsair 
Audio
Xonar DG 
CPUGraphics
Intel i7-4558U Intel Iris 
CPUMotherboardGraphicsRAM
i7 720QM Proprietary GTX 260M 4 gb DDR3 1066 
Hard Drive
500 GB WD Caviar Black 
  hide details  
Reply
MCP
(17 items)
 
Loki
(2 items)
 
Rinzler
(13 items)
 
CPUMotherboardGraphicsRAM
Intel 2700K 5GHz Asus P8Z68 Deluxe Gen3 EVGA GTX-1080Ti (4x8GB) Crucial Balistix 1600 MHz 
Hard DriveOptical DriveCoolingOS
A bunch of SSD's LG DVD Combo Apogee Xt Rev 1.0, 360 Rad + D5 Fedora 25 
OSMonitorMonitorMonitor
Windows 10 Acer 32" 4k Acer 32" 4k Wacom Cintiq 27 QHD 
KeyboardPowerCaseMouse
Ducky Corsair AX850 Coolermaster HAF-X Corsair 
Audio
Xonar DG 
CPUGraphics
Intel i7-4558U Intel Iris 
CPUMotherboardGraphicsRAM
i7 720QM Proprietary GTX 260M 4 gb DDR3 1066 
Hard Drive
500 GB WD Caviar Black 
  hide details  
Reply
post #6 of 6
Thread Starter 
Quote:
Originally Posted by richie_2010 View Post

Least you got the board back have you tested it

Yes it is working luckily. smile.gif
Quote:
Originally Posted by Aesir View Post

There is a reason why every company I have had an RMA with including Asus specifically states to only put the item being returned in the mail, in this case the motherboard. They do say anything extra in the box will not be returned, so getting your stuff back would be problematic at best, assuming they don't just toss the stuff that wasn't supposed to be in there in the first place. Please read the instructions on the RMA process next time before placing blame on others they would be doing you a favor if they sent replacement accessories.

Hey it was written in fine print so I missed it. Humans make mistakes.
Asus provided a form for this very mistake.
So they should help after getting a filled form imo..
Edited by Udit - 4/1/13 at 9:46am
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Intel Motherboards
Overclock.net › Forums › Intel › Intel Motherboards › Bad Support from ASUS