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[Official] Dell U2713HM: 2560x1440 Semi-Glossy IPS Club - Page 186

post #1851 of 3079
Quote:
Originally Posted by glix View Post

As my 30 day return window expires within the next week, I finally decided to call Dell and see if they would see me a new replacement monitor as those 3 dust flecks near the middle are becoming more and more obvious to me over time.
Wow, what a pleasant experience, the rep was extremely accomodating and polite. She guaranteed it will be a brand new monitor and not a refurb, should probably arrive the week after next. I took photos just in case, but they were not requested of me.

It's kind of annoying though that this monitor for all intents and purposes is perfect, except for those spots which are only visible on a solid background and from within about 3 feet. In any case, I always have the option to return the new one if it's worse and keep this one, we shall see. I imagine it will be at least a July build, if not August.

That's the advantage of ordering new. I don't think I would get treated like that since mine is a refurb. I had no idea these monitors had problems and went only by the rave reviews and the 30% off coupon from Dell outlet was about to expire so I ordered. Then saw the yellow lightbleed and when I Googled it...well..you know..page after page of problems. lol.
Edited by eat2na - 8/30/13 at 3:05pm
post #1852 of 3079
Quote:
Originally Posted by eat2na View Post

That's the advantage of ordering new. I don't think I would get treated like that since mine is a refurb. I had no idea these monitors had problems and went only by the rave reviews and the 30% off coupon from Dell outlet was about to expire so I ordered. Then saw the yellow lightbleed and when I Googled it...well..you know..page after page of problems. lol.

Truth be told I never would have paid the $800 MSRP + 13% tax on mine, I only jumped on it the day I saw it on sale for $550. That for this monitor with 3 years advance RMA and zero dead pixel guarantee was totally worth it in my book.
post #1853 of 3079
I don't think anyone has actually paid more than $600 for this monitor. If you did, that sucks.
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post #1854 of 3079
Quote:
Originally Posted by Anoxy View Post

I don't think anyone has actually paid more than $600 for this monitor. If you did, that sucks.

I can't imagine Dell are making much profit off of these, because I am pretty sure they have spent at least the price of the monitor on shipping charges alone for me... Overnighting 6 monitors that weigh 30 pounds isn't cheap.
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post #1855 of 3079
Quote:
Originally Posted by Mjolnir125 View Post

I can't imagine Dell are making much profit off of these, because I am pretty sure they have spent at least the price of the monitor on shipping charges alone for me... Overnighting 6 monitors that weigh 30 pounds isn't cheap.

I'm going out on a limb here but I speculate for every one of us here at OCN that knows how to scrutinize this monitor there's probably 20 normal consumers that don't inspect it further than turning it on. You know what they say ignorance is bliss.
     
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post #1856 of 3079
Quote:
Originally Posted by Arizonian View Post

I'm going out on a limb here but I speculate for every one of us here at OCN that knows how to scrutinize this monitor there's probably 20 normal consumers that don't inspect it further than turning it on. You know what they say ignorance is bliss.

I am betting that the corporate users of this monitor will not care, but if you look at newegg reviews a significant number of them reference the issues we have been experiencing.



Addendum: I ran the Pixperan test with the moving squares and took photos with a DSLR on both my A01 and replacement July A00 panel. I will have the results up in the next day or two depending on how busy I am. My first impressions from looking at the images on the DSLR screen are the following:
With certain color combos, both the A01 and A00 have ghosting from the overdrive overshoot. The length of the trails are the for each panel, but the A00 panel has a noticeably darker shadow trail. It might not seem all that significant in the photos (although it is quite apparent in them), but it is significantly worse such that I noticed it in the first minute of playing a game that I had been playing on my A01 for months.
Edited by Mjolnir125 - 8/30/13 at 7:13pm
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post #1857 of 3079

I noticed this today while looking at Dell Display Manager

 

 

Both at 75% but the sliders do not match. 

 

It's like some people like to watch the world burn. rolleyes.gif

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post #1858 of 3079
Quote:
Originally Posted by Mjolnir125 View Post

It could be that they did not change the overdrive settings, but the new panel responds differently to that degree of overdrive and it results in more ghosting. I still have my original monitor, and I may keep it. It has crosshatching, but the bleed is very minor and not an issue, and it has no ghosting or dead pixels. I play a lot of fast paced games, so the ghosting is very annoying to me.

While others say they have not experienced ghosting, I think they probably have it, but don't notice it with their use or don't know what they are looking for. I haven't received 2 defective panels; both had the same amount of overdrive ghosting and it is definitely much more noticeable than on my original A01 panel. However, it isn't as noticeable as the ghosting on the U2713H, which may be why people cannot notice it. The best demonstration I can find of it is moving the icon for a text file (which is white) across the blue stock windows 7 desktop background; it produces a dark blue streak (darker than the background) behind the white text file icon. This is slightly visible on my A01, but the streak is nowhere near as dark, and therefore isn't that noticeable.

It is a shame that Dell didn't check the overdrive, because one of the best attributes of the U2713HM was that it had fairly good pixel response times without overdoing the overdrive like on some other Dell panels.

I finally experienced the issue but in a different situation. I was playing a game that was casting shadows on a white surface. As I moved back and forth, depending on which way I was moving, the shadow would leave a bluish line on the white surface or the shadow itself would become darker (additive properties of colors I presume).

Examples (you'll only notice it if you have a U2713HM as it's a Direct3D capture):
http://stfcc.org/misc/vids/vids/U2713HM%20overdrive%20example%201.2560x1440.mp4
http://stfcc.org/misc/vids/vids/U2713HM%20overdrive%20example%202.2560x1440.mp4

I then tried your icon example and I could see it too. It's a shame, really, as this seems like a nice monitor. Now I'm torn. Go back to my NEC EA231WMi or stay with this one. Gah.
Edited by Snowknight26 - 9/1/13 at 10:06am
post #1859 of 3079
Here are some of the tests I ran:

A01:


A00:


A01:


A00:



Interestingly, you can see faint diagonal lines on the A00 panel, which allegedly has fixed the crosshatching. However, these photos were taken pretty much head on, and as many of you know the crosshatching is only visible at an angle (which is why the A01 doesn't have any in those images). It seems like the A00 panels have introduced something new, which may or may not be related to the crosshatching. These lines are much smaller than on the A01, but still noticeable to the naked eye if you look closely.

I have a few more images of these ghosting tests, but they pretty much all indicate the same thing. the A00 has noticeably darker trails from too much overdrive.

These tests were run with the exact same settings each time. The camera was mounted on a tripod and focused on the same area of the screen (I swapped out the screens but kept the same stand). The colors are slightly different because the A00 has a different tint out of the box, and I didn't want to spend the time calibrating it with my Spyder 4 since I was returning it.
Edited by Mjolnir125 - 9/8/13 at 10:37pm
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post #1860 of 3079
Nice work Mjolnir, can definitely confirm mine are the same. Lets hope Dell can get a fix out for this quickly and easily as otherwise the monitors are great.
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