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[Official] Dell U2713HM: 2560x1440 Semi-Glossy IPS Club - Page 281

post #2801 of 3079
I'm thinking that the Dec/Jan bath of monitors has some kind of batch contamination or something in them. I have had THREE all within that time period that have had a small, annoying black mark on the inside of the panel itself. 3/4 isn't so good, but I'm gonna keep trying.
post #2802 of 3079
Quote:
Originally Posted by Tephnos View Post

I'm thinking that the Dec/Jan bath of monitors has some kind of batch contamination or something in them. I have had THREE all within that time period that have had a small, annoying black mark on the inside of the panel itself. 3/4 isn't so good, but I'm gonna keep trying.

I can confirm this. My second replacement has that same dark dot, what I first thought to be a stuck pixel, so I sent the first back. This one is a bit more on the right edge. I think I'll stick with this one, as the only solution would be to keep sending it back until I get one with a newer build date...
I wonder if it's just dust stuck somewhere or its an error in the coating. Mine seems to be just over one pixel.

Dell really needs to get their monitor manufacturing line checked.
post #2803 of 3079
It is dust or something, as mine cover a couple of pixels in the same place on both monitors I'm using right now while waiting for replacements. Driving me nuts to be honest. Keep thinking it's a bug and I try to flick it off before remembering.
post #2804 of 3079
I have Dec 2013 A00 revision and it does not have such spot.

I also played in the store with another of the same revision but I did not notice such spot.

I guess it is best if you RMA the monitors.
post #2805 of 3079
Yeah I've been doing that with Dell - gonna keep doing it until I get good ones. Your move, Dell.
post #2806 of 3079
so I finally got around to RMA my crosshatching unit, in my case it's more complicated because the store I bought it from has got it from a supplier who gets if wholesale from Dell. My case is a horror story because Dell refused to exchange it for me on the phone (refusing to honor the Next Business Day warranty) because the serial number on the screen is different from the serial number I got on the box (I was too honest and provided photos of both the box and back of the screen) and my receipt so I'm not exactly sure who swapped the screen, the store or the middle man who buys it wholesale from Dell.

When I got the screen I checked the numbers, but since it was the monitor I wanted and the last 12 digits were a match between serial numbers on the papers and the screen i didnt notice that the second bunch of numbers is totally different so the ones I got on the screen are like XX-YYYYYY-XXXXX-XXX-XXXX and the ones on the papers are like this XX-XXXXXX-XXXXX-XXX-XXXX (x's are the same numbers, y being the different numbers) so the second group in the serial is different. So I got totally screwed on the purchase, and mind you, here the monitor isn't 500$ it's more like 750$ and I'm totally not sure what to expect. The store told me they gonna fix it for me but I'm unsure they understand the case, I feel they think the serial is different on the receipt than on the box and screen but it's evident that it's either a refurb that I got as new or somebody indeed opened the box and swapped the screen.

The thing is, if the store doesn't fix it for me i'm stuck with a 750$ purchase that suddenly has no warranty and that I can't sell to anybody because of the crosshatching issue. I mean I could sell it to somebody but the issue is so annoying I would feel bad about it.

DHL is picking up the screen today, holidays are coming, so lets hope they fix it. So annoying to buy premium, get screwed on a 3 day exchange warranty for something that can take weeks if not a month.
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Unit Zero
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post #2807 of 3079
hey guys,

just registered here as i've put together my first PC in nearly a decade, and i'm having some issues with my U2713HM [who isnt!].

so, have a relatively decent unit on the first go, but it had some annoying backlight bleeding in the top right, and bottom left of the screen.

spoke with Dell, and they sent me out a new unit straight away.

first thing i notice upon receiving it is there's something loose INSIDE the monitor.

when i picked it up and took it out of the box it sounds like there's a loose piece of metal just rolling around in there - very, very concerning to say the least.

no backlight bleed when i plugged it in and turned it on, so that's a bonus, BUT - the right side of the screen seems to be noticeably darker than the left.

i spend most of my time in my email inbox, or in microsoft office editing my client records, and all the white on the right side of my monitor looks darker / faded and almost yellow[ish].

now, i'm probably much more sensitive to this than most people [as i bought this monitor for heavy photography work and my eyes are used to looking around for such inconsistencies], but is this normal?

i'm finding it VERY distracting, and am wondering if i should just RMA again before my 30 days run out?

*after plugging in my old monitor again, it actually seems to have the same problem, albeit to a slightly lesser degree, and in the opposite direction

anybody experience similar things? i bought this monitor based on reviews which said it had EXEMPLARY uniformity & luminance...

edit: i've gone ahead and asked for another replacement, can't hurt to keep trying!

Edited by turcy - 4/19/14 at 11:34am
post #2808 of 3079
Quote:
Originally Posted by turcy View Post

hey guys,

just registered here as i've put together my first PC in nearly a decade, and i'm having some issues with my U2713HM [who isnt!].

so, have a relatively decent unit on the first go, but it had some annoying backlight bleeding in the top right, and bottom left of the screen.

spoke with Dell, and they sent me out a new unit straight away.

first thing i notice upon receiving it is there's something loose INSIDE the monitor.

when i picked it up and took it out of the box it sounds like there's a loose piece of metal just rolling around in there - very, very concerning to say the least.

no backlight bleed when i plugged it in and turned it on, so that's a bonus, BUT - the right side of the screen seems to be noticeably darker than the left.

i spend most of my time in my email inbox, or in microsoft office editing my client records, and all the white on the right side of my monitor looks darker / faded and almost yellow[ish].

now, i'm probably much more sensitive to this than most people [as i bought this monitor for heavy photography work and my eyes are used to looking around for such inconsistencies], but is this normal?

i'm finding it VERY distracting, and am wondering if i should just RMA again before my 30 days run out?

*after plugging in my old monitor again, it actually seems to have the same problem, albeit to a slightly lesser degree, and in the opposite direction

anybody experience similar things? i bought this monitor based on reviews which said it had EXEMPLARY uniformity & luminance...

edit: i've gone ahead and asked for another replacement, can't hurt to keep trying!

Welcome to OCN turcy thumb.gif

Thanks for sharing your experience. Glad to hear Dell is taken care of you until you find one that's suitable. Let us know how it turns out.
     
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post #2809 of 3079
thanks for the welcome!

i'll be sure to keep you guys updated, so far Dell has been nothing short of exemplary with their service. thumb.gif
post #2810 of 3079
This just makes me happy I hit the screen jackpot on the unit I have redface.gif.

However, the good thing is most people have backup monitors and it's a little more bearable with the type of service Dell provides.
 
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