Originally Posted by AndyM95
If you have to deal with Dell you won't be given a refurb. Every single person in this thread who has returned their U2713HM has been given a brand new product.
If you don't want to try the U2713HM again then the ViewSonic VP2770 is the only other option
Then i obviously have been misinformed by owners whom have clearly told me that after Dell assumes ownership when the online or B&M store retailers return policy expires they have been sent refurbished displays. If you read through the below Dell warranty it even states as such about them sending refurbished replacements:
What will Dell do?
Prior to contacting Dell, please consult your Owner's Manual or http://support.dell.com
for troubleshooting advice and directions on running hardware diagnostics.
Upon contacting Dell Technical Support, you will be required to engage in a remote diagnosis session with the technical support agent to help determine the cause of your issue. Remote diagnosis may involve customer access to the inside of the product and multiple or extended sessions. If the Dell Technical Support agent determines that your issue is the result of a defect in materials or workmanship but the issue is not able to be resolved remotely, Dell, at its sole discretion, may dispatch a replacement part to you, arrange for you to send your product or defective part back to Dell's repair depot or replace the part or product with a comparable part or product that may be new or refurbished. If the Dell Limited Hardware Warranty for your product includes in-home warranty service, then Dell may also elect to dispatch a service technician to your location to perform the repair or replacement (see Important Information about In-Home Warranty Service After Remote Diagnosis below).
If we determine that the problem is not covered under this limited hardware warranty, we may be able to offer you service alternatives on a fee basis.
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and products. Refurbished parts and products are parts or products that have been returned to Dell, some of which were never used by a customer. All parts and products are inspected and tested for quality. Replacement parts and products are covered for the remaining period of the limited hardware warranty for the product you purchased. Dell owns all parts removed from repaired products and, in most instances, you will be required to return defective parts to Dell.
Anyways yes i might go the VP2770 route although you hear of folks sending the VP2770 back and it taking up to two months before getting a replacement.