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[Official] Dell U2713HM: 2560x1440 Semi-Glossy IPS Club - Page 84

post #831 of 3078
Quote:
Originally Posted by KrisWragg View Post

Trying to get my monitor replaced via Dell due to the buzzing and yellow glow in the corner. Having a bit of a headache with them because the customer support person is saying my details don't match the owner (amazon.co.uk) so they can't do anything until the owner transfer it to me. Amazon.co.uk are saying that all I should have to do is provide Dell with a copy of my invoice.

Anyone else had a headache like this? Feel like I'm going round in circles with this muppet at Dell... if I'm the first and only owner what difference does it make that Amazon purchased it from them to sell on? Also they reckon my 3 year warranty starts in April when amazon bought it from them and not June 15th when I received it from Amazon.

Your the first person to have an issue with transfer of ownership and an Amazon.UK purchase. Not sure what's different there.

Companies who do not require you to register when they purchase thier product go by the S/N # either by manufacture date or when they sold the batch to the retailer. GPU's as another example that allow transfer of ownership warranty thier products this way too.

An example: EVGA use to require you to upload your receipt for proof of purchase and didn't allow transfer a little over a year ago. If you didn't register within 30 days of purchase you were out of luck with any of the benifits like step up program. When they changed this to improve thier warranty service and allow owners to sell thier GPU's keeping them under warranty switched to tracking thier product with S/N # instead and go by this same method. A lot of vendors do this so tracking is easier for them and consumer with less responsibility on both ends.

My suggestion to you is call Dell back again if Amazon.UK is unwilling to do what Dell is asking, ask to actually speak to a Dell supervisor. You do have that right as a consumer. You'll find a level of competence and understanding of their product will be greater.

If any other member purchased from Amazon.UK please come forward as I don't recall anyone else and tell us how you did your exchange?
     
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post #832 of 3078
Quote:
Originally Posted by Arizonian View Post

^^^^If a pic is taken I do ask the S/N # be blurred out. Don't want to show OCN the #^^^^

Next to the serial number will have A01 or A02.

PS - I've been corresponding with someone via PM who hasn't posted in the club thread but has confirmed to me that Newegg is selling A01 revision he received recently.

Yeah, i forgot to mention that DONT post you serial number. thumb.gif

Hmm thats interesting. Amazon sold out of their stock today(last night it said more on the way), so im hoping their new stock is Rev 02. This update might still be coming in but i feel like that email with silverfox1 was legit. That person seemed pretty high up at Dell and had an idea of what they were talking about, so its only a matter of time before they show up.

Update: Same with New Egg, sold out of their stock also.
Edited by Mattgfx - 6/28/13 at 8:45am
post #833 of 3078
Received my first replacement today. Bad news all around.

1. It's another April 2013 A01
2. It has a dead pixel in the exact same place as my last one in the bottom right corner.
3. It has what appears to be a hair or a scratch underneath the surface of the screen or a string of bad pixels in the top right corner (about 0.5cm long).

I didn't even bother to check the BLB because this monitor is clearly not a keeper. The sRGB mode also looks different from my previous panel, much more green/blue.

Dell is sending out my second replacement. The agent I spoke to hadn't heard of a Rev. A02 and there was no indication of it in his system. I did speak with a supervisor who apologized profusely, said there had been issues with this monitor that they were aware of and that he would pass my concerns along to the product team.

Here's a picture of the weird scratch/debris/whatever it is.

post #834 of 3078
^^birthdaymonkey^^ - Sorry to hear that. Strange about that dead pixel in the same spot. Hope the next one is the charm for you.
     
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post #835 of 3078
Maybe a serious knock at the same spot lol
post #836 of 3078
Get a U2713HM from Amazon yesterday (to replace my U2913WM, which I am trying to get rid of), but had to return it because it looked like there was some impact damage on the top right. I was really hoping to be one of the lucky ones who would receive this monitor in perfect condition... Now I have to wait until it comes back in stock, so I can try to order it again at my original price.
post #837 of 3078
Quote:
Originally Posted by trama09 View Post

Get a U2713HM from Amazon yesterday (to replace my U2913WM, which I am trying to get rid of), but had to return it because it looked like there was some impact damage on the top right. I was really hoping to be one of the lucky ones who would receive this monitor in perfect condition... Now I have to wait until it comes back in stock, so I can try to order it again at my original price.

Hi trama09 - I see your second post into OCN - Welcome smile.gif

This monitor sees sales about every three weeks on average. Units go fast at the price of $585 within a day or two. Good luck in your hunt and let us know should you pick one up.
     
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post #838 of 3078
I ordered an Asus PB278Q 2nd hand off ebay and it came with a dead pixel in the middle of the screen so I am about to return it.

I thought about going for the Dell but I hear of so many returns on this particular model.

Should I ask the seller for a specific revision before ordering the dell, or should I just get another Asus?
post #839 of 3078
Quote:
Originally Posted by jonnylaris View Post

I ordered an Asus PB278Q 2nd hand off ebay and it came with a dead pixel in the middle of the screen so I am about to return it.

I thought about going for the Dell but I hear of so many returns on this particular model.

Should I ask the seller for a specific revision before ordering the dell, or should I just get another Asus?

That's up to you. If you found the PB278Q a nice monitor and you wish to try your luck again. Even more expensive VP2770 has QC issues and a lot of times luck of the draw. Sad but true.

Each PB278Q has it's own set of issues like PWM dimming and U2713HM with crosshatching. Though I do like to point out a very small percentage is actually effected by PWM dimming headaches or flickering issues expereinced. Crosshatching issues of the U2713HM are more visible to some than others and luck of the draw on that as well as some being more prone to sensitivity.

QC with the U2713HM isn't really that good, hard to quantify between both monitors without actual stats. This thread has been very well documented more than other threads. Members here are pretty discerning when it comes to their monitors. Personally I found the U2713HM a bit better with color pop, offering more features, and better OSD. Both however game right on par in terms of latency.

For those of us who did choose the U2713HM, we did so knowing that Dell's premium panel warranty assures us of eventually getting a passable monitor. It took me one try as with a lot of our members and some even a second exchange. Again reviewing this thread will clearly show that. When we do get that passable monitor where back light bleed isn't coming through actual use, it's a great montior.

Reviews you can read linked in this post CLICK.
My experience exchanging with DELL which sums it up consistently across the board for members. CLICK.

Dell warranty as you can read from this thread is superb. Cannot comment on ASUS not having dealt with them directly myself. You already found the other PB287Q thread and can ask about dealing with ASUS with other PB278Q owners. A lot of members there really try to resolve getting a passable monitor within their 30 days of purchase directly with retailer.

Good luck what ever you decide on your next monitor. smile.gif
     
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post #840 of 3078
Only bad thing with Dell OSD is those presets, I can't alter the color RGB on it so you will get stucked with custom settings.
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