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[Resolved/No bug] Changing account email

post #1 of 7
Thread Starter 
  • What happened?
    Unable to change my account email, just sits with the loading bar.

  • Are you able to reproduce this problem consistently?
    Every time I go in to change my email the same problem happens again

  • What steps did you take to reproduce this problem?
    Closed my browser and navigated back to the page, tried to change it again.

  • What action did you expect to occur when this bug appeared?
    I expected it to send a confirmation email to me so I can change my registered email address

  • Any additional information that will help us diagnose the issue:


  • Browser, active browser addons, and operating system:
    I've tried this using chrome, mozilla, IE, and Safari.
    Using both windows and mac

  • URL where the issue occurs:
    http://www.overclock.net/u/53071/lizardsbba#
post #2 of 7

Hi there, thanks for reporting this. I just went in and was able to change my own email address in my account without any issues. Would you mind PM-ing me the email address you'd like to change yours to that way I can attempt to follow the exact steps you did? Thanks.

post #3 of 7
Quote:
Originally Posted by lizardsbba View Post

  • What happened?
    Unable to change my account email, just sits with the loading bar.

  • Are you able to reproduce this problem consistently?
    Every time I go in to change my email the same problem happens again

  • What steps did you take to reproduce this problem?
    Closed my browser and navigated back to the page, tried to change it again.

  • What action did you expect to occur when this bug appeared?
    I expected it to send a confirmation email to me so I can change my registered email address

  • Any additional information that will help us diagnose the issue:


  • Browser, active browser addons, and operating system:
    I've tried this using chrome, mozilla, IE, and Safari.
    Using both windows and mac

  • URL where the issue occurs:
    http://www.overclock.net/u/53071/lizardsbba#

The same thing happens to me, I want to use my main email address but I'm stuck using an old one I had :/.
post #4 of 7
Thread Starter 
Solved: This thread can be closed, thank you *Huddler for your assistance
post #5 of 7
Quote:
Originally Posted by lizardsbba View Post

Solved: This thread can be closed, thank you *Huddler for your assistance
How did you fix it if you don't mind me asking? I'm having the same problem.
post #6 of 7
Quote:
Originally Posted by cjp4eva View Post


How did you fix it if you don't mind me asking? I'm having the same problem.

 

The issue was that if you're trying to change your email address, make sure it's not linked up to another existing account on OCN. Only one valid email address can be used per a single account. If you try to use an email address that is already in use, you'll get stuck.

 

If you are the owner of the email address in question and would like to use it with another existing account, please use our username/password retrieval to find out which account it is linked with, remove that email address that you wish to use then link the email address to your desired account. Thanks!

post #7 of 7
Quote:
Originally Posted by HuddlerSteph View Post

The issue was that if you're trying to change your email address, make sure it's not linked up to another existing account on OCN. Only one valid email address can be used per a single account. If you try to use an email address that is already in use, you'll get stuck.

If you are the owner of the email address in question and would like to use it with another existing account, please use our username/password retrieval to find out which account it is linked with, remove that email address that you wish to use then link the email address to your desired account. Thanks!

Hey thank you! I'll look into this.
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