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Avoid Panasonic!

post #1 of 146
Thread Starter 
I have had a P55VT50 for a couple months now and have had nothing but trouble with their supposed DLNA-certified capabilities. Every other device on the network reads the files just fine (MP4 and FLAC), and these are files that Panasonic listed as compatible on their website. Even when the files are recognized, they do not play properly and the TV gives incorrect property information like length of video. You can also forget fast-forwarding through parts of files, too, as it will just skip you to the end of the files. Helpful! It's such a shame that Panasonic can make such a great panel, and then absolutely crap their pants on other key advertised features. It's bad enough they nickel and dime customers for little things like 3D glasses, even on their high-end TVs that they want $2500+ for.

Panasonic has shown me they are more interested in trying to find excuses than actually helping their customer. The TV's firmware does not work (or at least mine does not), but Panasonic is more interested in giving bogus excuses from support personnel who have absolutely no idea what they are talking about (it apparently didn't even alarm the customer service person that the instructions they were giving me for resetting things did not correspond to my TV!), than simply fixing the problem for me, which involves a simple repair or replacement of the plasma TV. Instead, I have been back and forth with them for a month now and have not gotten any resolution! The first time they didn't even follow up with me after "elevating the problem to Tier 2 support" and I had to call back a couple weeks later myself. As you would expect after my first encounter, no response was given to me within 2 days (Panasonic's own time frame), so I had to call again only to be told that they didn't have all the information they needed. They had my number, so why not just call and ask?! Because they don't care about solving the problem! I finally got a call back the third time, and low and behold they asked for the same information again. What's more, I am then told effectively that they are not looking into solving the problem, but instead are trying to find where things went wrong that don't involve the TV, such as the files or the DLNA network THAT EVERY OTHER DEVICE WORKS JUST FINE WITH. That's what Panasonic calls customer service. No thanks.

At this point, I don't even trust them to reflash the firmware on my TV (which is what the repair would be). Panasonic had either better ship me a replacement TV or they will have lost a customer for life with their horrible business practices, and I encourage everyone else to avoid Panasonic products. The company is only interested in profits and couldn't care less about customer satisfaction.

Edit: Apparently people aren't keen on reading other posts, so I will point out at the start that the streaming issue occurs regardless of the server used, so the server is not causing the problem. This same server also works flawlessly with other devices. The erroneous metadata is applied by the firmware to both movies and music, while other devices do not do this. Panasonic has also reviewed some of my files and did not state that they are improperly formatted or encoded, so the files themselves aren't the problem. (Again, other devices read the files just fine.) I have also discovered that even when a server is not involved, the TV has issues properly reading metadata from FLAC files, so it isn't just DLNA-related features anymore. The customer service is as much of an issue as their firmware!

Edit: Their last move was resorting to blocking me from inquiring about the progress of this issue and forcing their hand on resolving their faulty product and lack of customer support on their Facebook page. (There are only so many times I can call them and get the same bullcrap answers before I try another source. Same modus operandi either way, apparently.) They won't devote the resources to the problem, so they try to get it out of the public's eye instead. Yeah, that's a great company, guys! I stick by my original declaration that they should be avoided. I'm sure this happens more than I know of, but the only other company to resort to this that I know of has been Metra. That's great company, Panasonic
Edited by stargate125645 - 6/24/13 at 8:31am
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post #2 of 146
Panasonic is a poor TV brand.

Samsung is the best brand for TV's.

Get a Samsung LCD HDTV. They are much more reliabe, have excellent picture quality and motion performance arguably the best out of all LCD's and are more power efficient.
Edited by Koehler - 4/14/13 at 9:20pm
post #3 of 146
Thread Starter 
Not really helpful, or entirely true.
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post #4 of 146
Quote:
Originally Posted by Koehler View Post

Panasonic is a poor TV brand.

Samsung is the best brand for TV's.

Get a Samsung LCD HDTV. They are much more reliabe, have excellent picture quality and motion performance arguably the best out of all LCD's and are more power efficient.

Then tell me why Panasonic Plasma TV's tend to have a better picture then comparable samsung panels?

Also OP fail for using the built in DLNA services built into the TV. I hope your not using the built in speakers as well tongue.gif
Though your media server may be the one to blame for the problems you face, I have the same problem with the PS3 TBH. Now that cinavia has ruined the PS3's streaming ability and that I have had zero problems with dlna with Home Server 2011 I don't run into that problem any more. Get a HTPC or a device with better playback ability, Something that will have zero problems with 1080p mkv's with multiple audio sources and sub titles. And don't use wifi, using wifi will cause problems if you don't have a really good signal and speed.
Edited by DzillaXx - 4/15/13 at 4:02am
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post #5 of 146
Everything that I owned that was Panasonic was always stellar in doing what it was meant to do from electric shavers to cd players I trust anything that comes from panasonic, however Smart TV's are still in their "conception" phase especially 3D which very soon you wont even need glasses, I'd wait to purchase any smart tv for a few years.
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post #6 of 146
What do you expect a hardware player to do? Nothing is going to be as good of a player (in the compatibility area) as something like an HTPC that uses software for decoding. I love my Panasonic plasma. I also loved my Samsung DLP. I only have a few gripes with my Panasonic. The 48 Hz mode visibly flickers, and once you get used to it your motion vision in the world is altered. I can only get 4:2:2 to it, but there are very few TVs that exist, period, that allow 4:4:4. It's only 800-some lines of motion, and it's overtly visible in the form of black lines. As far as industry gripes, I don't get why no TVs have DVI or DisplayPort and why panels can do 120 Hz but we can't have an interface to allow that. I don't get why panels will support say 240 Hz or 480 Hz but we can't have displays modes like 48 Hz that HDMI actually allows for. I really don't get why we have monitors that can handle high refresh rates with every pixel being updated while being affordable but even the highest crest of multi-$1,000 TVs are pretty much crap.
 
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post #7 of 146
Thread Starter 
Quote:
Originally Posted by DzillaXx View Post

Also OP fail for using the built in DLNA services built into the TV. I hope your not using the built in speakers as well tongue.gif
You do realize that makes absolutely no sense, right? Your horribly unrelatable analogy aside, the entire point of DLNA is to be able to play things from a central location on other devices. It is a standard for which certification is required, so if certification is given then it should work. It does not.
Quote:
Though your media server may be the one to blame for the problems you face, I have the same problem with the PS3 TBH.
You saw the part in the post where the files work everywhere else, right?
Quote:
Now that cinavia has ruined the PS3's streaming ability and that I have had zero problems with dlna with Home Server 2011 I don't run into that problem any more. Get a HTPC or a device with better playback ability, Something that will have zero problems with 1080p mkv's with multiple audio sources and sub titles. And don't use wifi, using wifi will cause problems if you don't have a really good signal and speed.
The PS3 is a bad example. I don't know how it has certification because it is the most finicky device for remote playback I've ever used. The file compatibility is also as limited as it gets. I hope you realize that it makes no sense to spend $100s more on an HTPC to take up space just to do something that a DLNA server can do on existing devices.
Quote:
Originally Posted by ramicio View Post

What do you expect a hardware player to do? Nothing is going to be as good of a player (in the compatibility area) as something like an HTPC that uses software for decoding.
See above. Also, a TV is a hardware player for video (and audio) signals, so suggesting it is somehow magically different for a device to operate with additional features from standard protocol doesn't make sense. All it takes is developmental competency, and if the device does not have it then it should not be an advertised feature.

The lot of you are missing the point here of the customer service experience.
Edited by stargate125645 - 4/15/13 at 7:56am
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post #8 of 146
Quote:
Originally Posted by stargate125645 View Post

See above. Also, a TV is a hardware player for video (and audio) signals, so suggesting it is somehow magically different for a device to operate with additional features from standard protocol doesn't make sense. All it takes is developmental competency, and if the device does not have it then it should not be an advertised feature.

Uhh, what??? I said that a TV incorporates a hardware player. It's just a purpose-built decoder chip and then you have some other hardware to deal with reading the files and splitting the container to audio and video. Hardware players are always crap. You can only do so much to support so many formats in so many containers on silicon, even with firmware updates. They also always list what settings for codecs are supported and in what containers and they are always pretty restrictive, so expecting your internet-downloaded x264 encodes to play on your TV is going to result in disappointment. Build a cheap HTPC if you want your files to play without headaches.
 
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post #9 of 146
Thread Starter 
Quote:
Originally Posted by ramicio View Post

Quote:
Originally Posted by stargate125645 View Post

See above. Also, a TV is a hardware player for video (and audio) signals, so suggesting it is somehow magically different for a device to operate with additional features from standard protocol doesn't make sense. All it takes is developmental competency, and if the device does not have it then it should not be an advertised feature.

Uhh, what??? I said that a TV incorporates a hardware player. It's just a purpose-built decoder chip and then you have some other hardware to deal with reading the files and splitting the container to audio and video. Hardware players are always crap. You can only do so much to support so many formats in so many containers on silicon, even with firmware updates. They also always list what settings for codecs are supported and in what containers and they are always pretty restrictive, so expecting your internet-downloaded x264 encodes to play on your TV is going to result in disappointment. Build a cheap HTPC if you want your files to play without headaches.
Your complacency with failure is precisely why you are forced to spend extra money on an HTPC. I refuse to accept that. You also need to reread, because I pointed out that your explanation is moot. The TV has the hardware and software (firmware) capable of decoding just like your HTPC; it is doing nothing different than it does with an AV signal in that it decodes the signal, reads the file, whatever. The same silicon that runs an HTPC is in the TV, and the PC's operating system, complete with all its bells and whistles, runs off it just fine. There is no basis for you are saying, so there is no actual imitation to what the TV can do just because it doesn't have a PC's operating system - and even if there were it wouldn't excuse the advertised feature not working or the customer service experience.
Edited by stargate125645 - 4/15/13 at 8:16am
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post #10 of 146
Whilst your situation is unfortunate. Telling people to boycott Panasonic is a bit extreme.

Panasonic make arguably, the best plasma panels on the market (which you have acknowledged) and honestly, I have never ever had an issue with a Panasonic TV.

I would also say that asking for a replacement TV when you haven't tried a firmware update (from what I can tell) is just plain ridiculous and there is no way in hell Panasonic are going to give you a new panel because the TV doesn't work with your DLNA. So I would tackle the situation at a different angle. Go ahead with the firmware update, test everything and see if it works. If it still doesn't then request to get a specialist to look at it. Then after that, ask for the replacement panel.

But yea, there is no way they are going to give you a new panel over this issue without doing much MUCH more testing and trying cheaper methods to fix it. And neither should they to be honest. Asking for a new panel over that issue is a bit ridiculous without trying alternative routes first.
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