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post #81 of 146
Quote:
Originally Posted by stargate125645 View Post

I have had a P55VT50 for a couple months now and have had nothing but trouble with their supposed DLNA-certified capabilities. Every other device on the network reads the files just fine (MP4 and FLAC), and these are files that Panasonic listed as compatible on their website. Even when the files are recognized, they do not play properly and the TV gives incorrect property information like length of video. You can also forget fast-forwarding through parts of files, too, as it will just skip you to the end of the files. Helpful! It's such a shame that Panasonic can make such a great panel, and then absolutely crap their pants on other key advertised features. It's bad enough they nickel and dime customers for little things like 3D glasses, even on their high-end TVs that they want $2500+ for.

Panasonic has shown me they are more interested in trying to find excuses than actually helping their customer. The TV's firmware does not work (or at least mine does not), but Panasonic is more interested in giving bogus excuses from support personnel who have absolutely no idea what they are talking about (it apparently didn't even alarm the customer service person that the instructions they were giving me for resetting things did not correspond to my TV!), than simply fixing the problem for me, which involves a simple repair or replacement of the plasma TV. Instead, I have been back and forth with them for a month now and have not gotten any resolution! The first time they didn't even follow up with me after "elevating the problem to Tier 2 support" and I had to call back a couple weeks later myself. As you would expect after my first encounter, no response was given to me within 2 days (Panasonic's own time frame), so I had to call again only to be told that they didn't have all the information they needed. They had my number, so why not just call and ask?! Because they don't care about solving the problem! I finally got a call back the third time, and low and behold they asked for the same information again. What's more, I am then told effectively that they are not looking into solving the problem, but instead are trying to find where things went wrong that don't involve the TV, such as the files or the DLNA network THAT EVERY OTHER DEVICE WORKS JUST FINE WITH. That's what Panasonic calls customer service. No thanks.

At this point, I don't even trust them to reflash the firmware on my TV (which is what the repair would be). Panasonic had either better ship me a replacement TV or they will have lost a customer for life with their horrible business practices, and I encourage everyone else to avoid Panasonic products. The company is only interested in profits and couldn't care less about customer satisfaction.

If a product claims to have a certain capability or function it should do what they claim it does period.It doesent matter if something else e.g htpc can do it better. In my case my router has a built in file server you can supposedly use with a usb storage device attached to the router but its horribly slow/unreliable. It annoys me when technologies that don't work very well are implemented and sold to the public .
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post #82 of 146
Quote:
Originally Posted by ipv89 View Post

If a product claims to have a certain capability or function it should do what they claim it does period.It doesent matter if something else e.g htpc can do it better. In my case my router has a built in file server you can supposedly use with a usb storage device attached to the router but its horribly slow/unreliable. It annoys me when technologies that don't work very well are implemented and sold to the public .

Exactly thumb.gif
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post #83 of 146
Thread Starter 
Quote:
Originally Posted by ComputerChimp View Post

Quote:
Originally Posted by stargate125645 View Post

That is partially true. Proper product testing would have revealed these issues as well. They can't get off free. You also still neglect that none of that would excuse the support behavior. That analogy is also a bit off since the Energy Star qualification isn't required to make the TV work properly. To get that qualification the TV also has to be at its lowest power settings, which defeats the purpose of a TV with such good picture quality.
I have never excused the poor support, and I believe it's the first thing I said in my first post in this thread. But fact remains, you have a company implementing a feature that a third party has to sign off on in order to advertise, which they did. You are confusing DLNA as the product, and not a feature, which is what it is. The product itself works, even you acknowledge that the picture quality is great, but the feature, certified by a third party, doesn't work. Just like with my energy star example, the product itself works, but the feature (lower power consumption) does not. It's hard to specifically blame Panasonic here, and not blame DLNA for certifying it, and it's crazy to say "AVOID PANASONIC" when they aren't responsible for certifying that it works, and when every other manufacturer has the same poor implementation that is also certified by DLNA.
It has already been explained how that's only partially true. In fact, it was only a couple posts ago. I am not confusing anything.
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post #84 of 146
Just because your having connecting troubles doesnt mean panasonic is a bad tv. I sold HDTVs for many years until now and they are by far one of the best TVs for picture and reliability. Samsung yes it has a good picture but if you knew how many problems people had with there tvs you wouldnt say they are reliable. I personally love panasonics tvs best plasma picture you can buy for many reasons but too lazy to explain why and even there LEDs are great. Samsungs are my favorite LEDs they market there tvs well and they have a lot of very poor models which you have to beware of
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post #85 of 146
Thread Starter 
I think you need to reread some things that have been said. Connection problems?
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post #86 of 146
No i read it, I just realized I wrote connection problems I meant
Quote:
I have had a P55VT50 for a couple months now and have had nothing but trouble with their supposed DLNA-certified capabilities.

I didnt read everything though but did you try updating the tv with a usb drive?
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post #87 of 146
Thread Starter 
Well the issues have expanded beyond DLNA as I have discovered them, so I was referring to more than just the first post. Any way, TV firmware is the most recent available.

To further illustrate my point, here is a screenshot of Panasonic's ad for their new Viera Remote 2 application for Android. This is indicative of the type of support and product testing they have for their peripheral features, it seems. Needless to say, even the broken English is full of lies. The new version is far less stable, and won't even share stuff from the phone via DLNA like the original version. Screenshot_2013-05-14-19-50-09.png 67k .png file
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post #88 of 146
Quote:
Originally Posted by DaveLT View Post

So if you bought a apple product and discovered it doesn't do something when they advertise it does and the cust support says "Just take it or leave it!" (Which is apple's way of doing business)
You're gonna say avoid apple? Or are you not going to?
Seriously every TV had DLNA for a long time now and it's always been useless basically and so are you going to say "AVOID XXX"?
Every TV manufacturer advertises DLNA to the moon and are you going to ignore that? Yet it doesn't work as well as you wanted it to. Because simply, IT DOESN'T WORK.

thankyou ^ my point exactly. and OP i did read the title, thread.



Quote:
Originally Posted by ipv89 View Post

If a product claims to have a certain capability or function it should do what they claim it does period.It doesent matter if something else e.g htpc can do it better. In my case my router has a built in file server you can supposedly use with a usb storage device attached to the router but its horribly slow/unreliable. It annoys me when technologies that don't work very well are implemented and sold to the public .

and in the same breath i also agree with this.

its not unheard of op to have weak , partially working features in consumer devices (with PC's we are used to frequent driver updates) Its not justification but its a fact of life, should you beat the drum to panasonic? perhaps, should you tell everyone on here to 'avoid panasonic' when 99.9999% of people on here and probably the general public wont use DNLA on the TV itself (examples are people use wd-live, roku, apple boxes, and fail when using ps3 as mentioned) = No.

Its my opinion, panasonic make good products but unless you walk into a samsung shop and hook your smart phone to your TV i dont think your going to get the experience you want, as mentioned panasonic is behind the curve on SMART tv's and samsung is the curve. Yes DNLA has been out for an age but its got many variants and the flagging mechanisms can be flaky, it also requires perfect, and i mean PERFECT compatabilty with the source that is sending the information.

DNLA, is flaky, panasonic put in a rudimentary feature to follow with what others have done probably not much better.


you want to talk about an epic miss sell ? i once bought a 47" philips 1080p TV that was 1080i and flickered horribly on static lines (it cost me £2400 / $3.000), i spent months arguing on the phone and in the end had a conference call with some engineers and top execs of philips europe ! All i wanted was a proper 1080p image.
Edited by Pip Boy - 5/15/13 at 4:29pm
post #89 of 146
Thread Starter 
His point is horrible, as I already illustrated. Poor analogy, and patently false regarding DLNA. I have working devices that prove him wrong. If you wish to be complacent with buying an incomplete product then go right ahead, but you cannot state that it needs to be accepted by everyone else. It only happens because you let it. Furthermore, if you truly read you would understand that the customer service is as much a problem as the features not working. That's a huge reason to avoid a company. You would also have noted that there are more problems than just with DLNA (and the DLNA itself seems to work, it is what the firmware does with the file once it has been shared). Still, I probably wouldn' have made a ppost if their customer support weren't so atrocious. I didn't detail the customer service issues for shiggles. All they had to do was be honest with me.
Edited by stargate125645 - 5/15/13 at 6:52pm
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post #90 of 146
Well your only option is to avoid Panasonic in future I guess

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