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[IGN] Apple to Pay $53 Million in Class Action Lawsuit - Page 2

post #11 of 30
Quote:
Originally Posted by Domino View Post

Lol, that's ridiculous. What was all this talk about Apple having state-of-the-art forgiving warranty? It's as if the actual results of satisfaction reports are horrifically skewed and cherry picked.

Thats because they are. Apple employees will go to many lengths to weasel out of repairing something under warranty. Even when they have extended warranty programs due to known manufacturing defects...
Fighting with them now to have a MBP repaired for a faulty logic board/gpu. It's not the first time I've had issues with getting warranty service either.
post #12 of 30
Quote:
Originally Posted by PR-Imagery View Post

Quote:
Originally Posted by Domino View Post

Lol, that's ridiculous. What was all this talk about Apple having state-of-the-art forgiving warranty? It's as if the actual results of satisfaction reports are horrifically skewed and cherry picked.

Thats because they are. Apple employees will go to many lengths to weasel out of repairing something under warranty. Even when they have extended warranty programs due to known manufacturing defects...
Fighting with them now to have a MBP repaired for a faulty logic board/gpu. It's not the first time I've had issues with getting warranty service either.

My experiences with Dell were completely different. When I purchased my own Dell many years ago, I decided to get their complete care package. The laptop was purposely thrown across the room when my mother had a fit and was going through some difficult times. They replaced it without any question.

BOSE didn't even need a proof of purchase when they exchanged my IEMs.

Though I'm not ever buying from these companies again, at least all the experiences I had with these companies when I was a child were top-notch. Surprised to hear the contrary here about what is normally praised to be the only company to offer the best warranty and customer satisfaction around.
post #13 of 30
Quote:
Originally Posted by PR-Imagery View Post

Thats because they are. Apple employees will go to many lengths to weasel out of repairing something under warranty. Even when they have extended warranty programs due to known manufacturing defects...
Fighting with them now to have a MBP repaired for a faulty logic board/gpu. It's not the first time I've had issues with getting warranty service either.

I took an iPad to an Apple store that had a single dead pixel. the genius couldnt even see it in the brightly lit store, but I walked home with a fresh replacement. I had an old iPod nano that was years old that Apple replaced with the newest version because of that whole battery problem way back when.

It's all anecdotal obviously, but the few times I've dealt with Apple, I've always walked away positive. I've seen more postings of morons that walk into the store with shattered screens expecting replacements, only to be enraged when they're denied. Warranties don't cover idiocy - And I say that because people do dumb things then expect Apple to cover them.
post #14 of 30
Shouldn't 3M have to pay for it? Technically it's their product that failed.
    
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post #15 of 30
isn't that the same policy all these electronic devicemakers have?
post #16 of 30
Quote:
Originally Posted by andrews2547 View Post

Shouldn't 3M have to pay for it? Technically it's their product that failed.

No. Apple choose to use it in their product. I'm sure Apple did testing and could've gone with a less sensitive indicator.
But they're not the only ones. I've come across countless different phones, with "tripped" water indicators that have never gotten wet enough to even begin to be a problem.
post #17 of 30
Quote:
Originally Posted by perfectblade View Post

isn't that the same policy all these electronic devicemakers have?

Yes.
Quote:
Originally Posted by PR-Imagery View Post

No. Apple choose to use it in their product. I'm sure Apple did testing and could've gone with a less sensitive indicator.
But they're not the only ones. I've come across countless different phones, with "tripped" water indicators that have never gotten wet enough to even begin to be a problem.

Then shouldn't all those other manufacturers be facing the same thing as Apple are with this then?
    
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post #18 of 30
If other manufactures abuse it and deny customers warranties because of a design flaw, yes.
post #19 of 30
Quote:
Originally Posted by PR-Imagery View Post

If other manufactures abuse it and deny customers warranties because of a design flaw, yes.

Which they do.

I know of a lot of people who have had non-Apple phones refused repairs while still under warranty due to the tape saying it's been in water when it hasn't. It happened to me twice with two different phones.
    
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post #20 of 30
Well those people should get lawyers then don't you think? Apple's loss here only sets a precedent for others.
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