Originally Posted by PR-Imagery
Originally Posted by Domino
Lol, that's ridiculous. What was all this talk about Apple having state-of-the-art forgiving warranty? It's as if the actual results of satisfaction reports are horrifically skewed and cherry picked.
Thats because they are. Apple employees will go to many lengths to weasel out of repairing something under warranty. Even when they have extended warranty programs due to known manufacturing defects...
Fighting with them now to have a MBP repaired for a faulty logic board/gpu. It's not the first time I've had issues with getting warranty service either.
My experiences with Dell were completely different. When I purchased my own Dell many years ago, I decided to get their complete care package. The laptop was purposely thrown across the room when my mother had a fit and was going through some difficult times. They replaced it without any question.
BOSE didn't even need a proof of purchase when they exchanged my IEMs.
Though I'm not ever buying from these companies again, at least all the experiences I had with these companies when I was a child were top-notch. Surprised to hear the contrary here about what is normally praised to be the only company to offer the best warranty and customer satisfaction around.