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Computer goes blank

post #1 of 15
Thread Starter 
My friends computer goes blank after a min, the screen goes either pink, red, green, blue, etc. Basically it freezes itself, I took the hard drive and scan it for viruses, malware, and spyware I remove a lot of them and the computer run faster than before, but the computer keep with the same problem. The fan on the processor is running and it is well ventilated so I don't think is and overheating problem, also I run memtest to check if I had a memory problem but everything is fine in there. I was thinking some of the files on the os is corrupted from the viruses or video problem but also I'm discarding that one because when the computer freezes itself the keyboard doesn't react. Any ideas? confused.gif
Kuro
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Kuro
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post #2 of 15
Have you tried booting without the GPU installed?
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Define
(19 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7-3770K @ 4.3GHz Gigabyte GA-Z77X-UD5H ASUS GeForce GTX 980 Ti STRIX 6GB @ 1500MHz 2x8GB Kingston HyperX Fury DDR3 @ 2400MHz 
Hard DriveHard DriveCoolingCooling
Samsung 840 Pro 256GB Crucial MX100 512GB Noctua NH-U14S 3x Noctua NF-A14 FLX 
OSMonitorMonitorKeyboard
Windows 10 Pro 64-bit Dell U2713HM Dell U2312HM Filco Convertible 2 TKL (Cherry MX Blue) 
PowerCaseMouseMouse Pad
EVGA SuperNOVA P2 650W Fractal Design Define R5 Black Logitech G403 Wireless SteelSeries QcK 
AudioAudioAudio
Sennheiser HD 650 Fostex TH-X00 Ebony Parasound Zdac 
CPURAMHard DriveOS
2x Intel Xeon E5-2650 (16c/32t) @ 2.8GHz 16x8GB Kingston ECC DDR3 @ 1866MHz 2x Samsung SM863 960GB ESXi 6.5u1 
Power
2x 460W Platinum 
CPURAMHard DriveOS
Intel Xeon E5-2603 v3 (6c/6t) @ 1.6GHz 4x8GB Kingston ECC DDR4 @ 2133MHz 8x WD Red 3TB (RAIDZ2) 24TB raw/18TB usable FreeNAS 11 
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post #3 of 15
Quote:
Originally Posted by fritx View Post

My friends computer goes blank after a min, the screen goes either pink, red, green, blue, etc. Basically it freezes itself, I took the hard drive and scan it for viruses, malware, and spyware I remove a lot of them and the computer run faster than before, but the computer keep with the same problem. The fan on the processor is running and it is well ventilated so I don't think is and overheating problem, also I run memtest to check if I had a memory problem but everything is fine in there. I was thinking some of the files on the os is corrupted from the viruses or video problem but also I'm discarding that one because when the computer freezes itself the keyboard doesn't react. Any ideas? confused.gif

Do you have any overclocks?

And it sounds like it could be a video card problem
Seravee
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Seravee
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Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo WD Green WD60EZRX  WD Red WD80EFZX 8TB  Seagate Ironwolf Pro 10 TB 
Optical DriveCoolingCoolingOS
LG CH12NS30 x5 Noctua NF-A14 FLX Noctua NH-D15S Windows 7 64 Bit 
MonitorMonitorKeyboardPower
Asus PG279Q LG 49UH750V 4K LED TV Corsair Gaming Strafe RGB EVGA SuperNova G2 750 watt 
CaseMouseMouse PadAudio
Phanteks Enthoo Luxe Roccat Kone EMP Roccat Sense Metor Sennheiser HD 598 
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Onkyo TX NR646  Dali Opticon Vokal x2 Dali Opticon 2 x2 Dali Opticon 1 
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post #4 of 15
Thread Starter 
The computer comes with a integrated video card and is not over clock. Also I think is more like a video problem

Sent from my Nexus 4
Kuro
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1.3GHz dual-core Intel Core i5 Intel HD Graphics 5000 4GB of 1600MHz LPDDR3 128GB flash storage 
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Kuro
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1.3GHz dual-core Intel Core i5 Intel HD Graphics 5000 4GB of 1600MHz LPDDR3 128GB flash storage 
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post #5 of 15
Quote:
Originally Posted by fritx View Post

The computer comes with a integrated video card and is not over clock. Also I think is more like a video problem

Sent from my Nexus 4
It definitely does sound like a video issue, is he using the integrated graphics on the CPU or an integrated graphics card on the motherboard?
Define
(19 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7-3770K @ 4.3GHz Gigabyte GA-Z77X-UD5H ASUS GeForce GTX 980 Ti STRIX 6GB @ 1500MHz 2x8GB Kingston HyperX Fury DDR3 @ 2400MHz 
Hard DriveHard DriveCoolingCooling
Samsung 840 Pro 256GB Crucial MX100 512GB Noctua NH-U14S 3x Noctua NF-A14 FLX 
OSMonitorMonitorKeyboard
Windows 10 Pro 64-bit Dell U2713HM Dell U2312HM Filco Convertible 2 TKL (Cherry MX Blue) 
PowerCaseMouseMouse Pad
EVGA SuperNOVA P2 650W Fractal Design Define R5 Black Logitech G403 Wireless SteelSeries QcK 
AudioAudioAudio
Sennheiser HD 650 Fostex TH-X00 Ebony Parasound Zdac 
CPURAMHard DriveOS
2x Intel Xeon E5-2650 (16c/32t) @ 2.8GHz 16x8GB Kingston ECC DDR3 @ 1866MHz 2x Samsung SM863 960GB ESXi 6.5u1 
Power
2x 460W Platinum 
CPURAMHard DriveOS
Intel Xeon E5-2603 v3 (6c/6t) @ 1.6GHz 4x8GB Kingston ECC DDR4 @ 2133MHz 8x WD Red 3TB (RAIDZ2) 24TB raw/18TB usable FreeNAS 11 
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550W Silver 
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Define
(19 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7-3770K @ 4.3GHz Gigabyte GA-Z77X-UD5H ASUS GeForce GTX 980 Ti STRIX 6GB @ 1500MHz 2x8GB Kingston HyperX Fury DDR3 @ 2400MHz 
Hard DriveHard DriveCoolingCooling
Samsung 840 Pro 256GB Crucial MX100 512GB Noctua NH-U14S 3x Noctua NF-A14 FLX 
OSMonitorMonitorKeyboard
Windows 10 Pro 64-bit Dell U2713HM Dell U2312HM Filco Convertible 2 TKL (Cherry MX Blue) 
PowerCaseMouseMouse Pad
EVGA SuperNOVA P2 650W Fractal Design Define R5 Black Logitech G403 Wireless SteelSeries QcK 
AudioAudioAudio
Sennheiser HD 650 Fostex TH-X00 Ebony Parasound Zdac 
CPURAMHard DriveOS
2x Intel Xeon E5-2650 (16c/32t) @ 2.8GHz 16x8GB Kingston ECC DDR3 @ 1866MHz 2x Samsung SM863 960GB ESXi 6.5u1 
Power
2x 460W Platinum 
CPURAMHard DriveOS
Intel Xeon E5-2603 v3 (6c/6t) @ 1.6GHz 4x8GB Kingston ECC DDR4 @ 2133MHz 8x WD Red 3TB (RAIDZ2) 24TB raw/18TB usable FreeNAS 11 
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post #6 of 15
Thread Starter 
It is an integrated chip on the motherboard BTW is an old emachines computer, the model is emachines EL1210-01e

Sent from my Nexus 4
Kuro
(17 items)
 
   
CPUGraphicsRAMHard Drive
1.3GHz dual-core Intel Core i5 Intel HD Graphics 5000 4GB of 1600MHz LPDDR3 128GB flash storage 
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OS X Mavericks  
  hide details  
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Kuro
(17 items)
 
   
CPUGraphicsRAMHard Drive
1.3GHz dual-core Intel Core i5 Intel HD Graphics 5000 4GB of 1600MHz LPDDR3 128GB flash storage 
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OS X Mavericks  
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post #7 of 15
We have our problem! E-machines biggrin.gif I jest, I jest. This definitely could be a bad or corrupted driver. Try reinstalling the driver for the video. A bad driver can lock up an entire system and crash the machine.
Dark Space
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Dark Space
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post #8 of 15
Does the machine boot in safe mode? If it does, go into safe mode, and remove the graphics driver. Then try to boot again and see if it helps. If it didn't you can try removing other drivers. If this still fails, then maybe you should just go for a fresh Windows install and be done with it.

Another thing you can try before just doing the Windows install is booting from a live Linux USB/DVD. The reason I suggest this is because a Live USB or DVD of Linux will not suffer from any driver problems so if the hardware is healthy then it should just boot correctly right away. If it can't boot, or it still freezes with your Live Linux, then you might have a hardware issue. If it does boot from the Linux USB/DVD, then you can confident that a fresh windows install with fresh drivers will work.

The really cool thing is that with a Live copy of Linux, you don't have to install it to the system, so it will make no changes to your machine. All it will do is run off the USB or DVD.
post #9 of 15
Thread Starter 
Quote:
Originally Posted by Terrere View Post

We have our problem! E-machines biggrin.gif I jest, I jest. This definitely could be a bad or corrupted driver. Try reinstalling the driver for the video. A bad driver can lock up an entire system and crash the machine.

yeah I know but what can I do is not my machine hehehe thats what I'm about to do also im checking the disk and also it seems like is bad is taking forever to the chkdsk. but will see
Kuro
(17 items)
 
   
CPUGraphicsRAMHard Drive
1.3GHz dual-core Intel Core i5 Intel HD Graphics 5000 4GB of 1600MHz LPDDR3 128GB flash storage 
OS
OS X Mavericks  
  hide details  
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Kuro
(17 items)
 
   
CPUGraphicsRAMHard Drive
1.3GHz dual-core Intel Core i5 Intel HD Graphics 5000 4GB of 1600MHz LPDDR3 128GB flash storage 
OS
OS X Mavericks  
  hide details  
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post #10 of 15
Thread Starter 
Quote:
Originally Posted by Jared2608 View Post

Does the machine boot in safe mode? If it does, go into safe mode, and remove the graphics driver. Then try to boot again and see if it helps. If it didn't you can try removing other drivers. If this still fails, then maybe you should just go for a fresh Windows install and be done with it.

Another thing you can try before just doing the Windows install is booting from a live Linux USB/DVD. The reason I suggest this is because a Live USB or DVD of Linux will not suffer from any driver problems so if the hardware is healthy then it should just boot correctly right away. If it can't boot, or it still freezes with your Live Linux, then you might have a hardware issue. If it does boot from the Linux USB/DVD, then you can confident that a fresh windows install with fresh drivers will work.

The really cool thing is that with a Live copy of Linux, you don't have to install it to the system, so it will make no changes to your machine. All it will do is run off the USB or DVD.

yeah I already pull of my fedora live cd so i can use it for a while and see if everything works fine in there thanks thumb.gif
Kuro
(17 items)
 
   
CPUGraphicsRAMHard Drive
1.3GHz dual-core Intel Core i5 Intel HD Graphics 5000 4GB of 1600MHz LPDDR3 128GB flash storage 
OS
OS X Mavericks  
  hide details  
Reply
Kuro
(17 items)
 
   
CPUGraphicsRAMHard Drive
1.3GHz dual-core Intel Core i5 Intel HD Graphics 5000 4GB of 1600MHz LPDDR3 128GB flash storage 
OS
OS X Mavericks  
  hide details  
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