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post #381 of 564
Quote:
Originally Posted by gree View Post

Do you guys know how rush works?


I placed an order at 12:34pm pacific time on Feb 15 with rush and the USPS tracking says shippmemt picked up Feb 16 at 12:07pm.

I was under the impression rush meant theyd drop it off at the postal service the same day if i placed the order early enough.

If it's not done in time they are supposed to refund you the rush cost... but for what it's worth... next day is rush for PPCS... My last large order didn't ship for 2 days... had I known that I would have gladly paid the $4 for rush lol
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post #382 of 564
Quote:
Originally Posted by gree View Post

Do you guys know how rush works?


I placed an order at 12:34pm pacific time on Feb 15 with rush and the USPS tracking says shippmemt picked up Feb 16 at 12:07pm.

I was under the impression rush meant theyd drop it off at the postal service the same day if i placed the order early enough.

You need to be contacting them directly for your issue there, not us.. we can't help you.

Direct email: sales@performance-pcs.com
post #383 of 564
Quote:
Originally Posted by kithylin View Post

You need to be contacting them directly for your issue there, not us.. we can't help you.

Direct email: sales@performance-pcs.com

I was just asking if i understood it wrong. I emailed support@performance-pcs.com last night and never got a response all day today. guess its cos i needed to email sales instead.
Quote:
Originally Posted by DaClownie View Post

If it's not done in time they are supposed to refund you the rush cost... but for what it's worth... next day is rush for PPCS... My last large order didn't ship for 2 days... had I known that I would have gladly paid the $4 for rush lol

My last order was fine lol got here decently fast but this time i paid for rush. They sure nail u on the handling tho since usps is like $6

Subtotal $154.55
Shipping & Handling $33.82
Discount (Overclock.net 5.5% Coupon) -$8.50
Additional Fees $5.18
Grand Total (Incl.Tax) $185.05
post #384 of 564
Quote:
Originally Posted by gree View Post

Do you guys know how rush works?


I placed an order at 12:34pm pacific time on Feb 15 with rush and the USPS tracking says shippmemt picked up Feb 16 at 12:07pm.

I was under the impression rush meant theyd drop it off at the postal service the same day if i placed the order early enough.

They clearly say rush isn't guaranteed and they will refund the rush fee.
post #385 of 564
Quote:
Originally Posted by gree View Post

I was just asking if i understood it wrong. I emailed support@performance-pcs.com last night and never got a response all day today. guess its cos i needed to email sales instead.
My last order was fine lol got here decently fast but this time i paid for rush. They sure nail u on the handling tho since usps is like $6

Subtotal $154.55
Shipping & Handling $33.82
Discount (Overclock.net 5.5% Coupon) -$8.50
Additional Fees $5.18
Grand Total (Incl.Tax) $185.05

That sounds correct for rush though.. getting it out and shipped in 24 hours or less. VS without rush some big orders with them I've had take 2-3 days to prepare before handing to the carrier for shipping. I think you're fine, personally.
post #386 of 564
Quote:
Originally Posted by kithylin View Post

That sounds correct for rush though.. getting it out and shipped in 24 hours or less. VS without rush some big orders with them I've had take 2-3 days to prepare before handing to the carrier for shipping. I think you're fine, personally.


Thank you. Ive never used rush on anything before so i wasnt sure what to expect. I ordered some tools i wanted faster, so i elected rush.
post #387 of 564
Quote:
Originally Posted by gree View Post

Do you guys know how rush works?


I placed an order at 12:34pm pacific time on Feb 15 with rush and the USPS tracking says shippmemt picked up Feb 16 at 12:07pm.

I was under the impression rush meant theyd drop it off at the postal service the same day if i placed the order early enough.

12:34PM Pacific would be 3:34PM EST (since they are in FL) and I believe according to their website for USPS it needs to be in by 2PM EST for rush orders since those are picked up at 4PM. For UPS/FedEX I think last call for rush is 4PM for pickup at 6PM. I've paid for rush twice and both times were out the same day, but I did make sure orders were in by their "last call".

Technically they were able to get the order out on time for you as yours was placed a little late, but to be honest I have ordered early in the AM (EST) and without rush it was out the same day. For $3 to guarantee it though wasn't bad so I've paid that to ensure I get it on the day I expect it.

Given their CS, I bet if you explain your misunderstanding, they'll refund that $3 or maybe credit, but that's up to you, but it's a nominal fee for same day processing/shipping which is great compared to other "Rush" like newegg - although with premier it hasn't been a problem anymore.
Edited by aznguyen316 - 2/17/16 at 4:08am
    
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post #388 of 564
Spend $50 and get 7% off: "STPATTY16-7"
Spend $250 and get 8% off: "STPATTY16-8"
Spend $500 and get 10% off: "STPATTY16-10"

(This offer is limited to most items on the website other than cases, processors, motherboards and Clearance items. Minimum $50 order. Coupon is good from March 11th through March 17th 2016. One coupon per order please.)
post #389 of 564
Ridiculous shipping charges...I was about to grab my ankles and buy 16mm PETG tubing from them as they are the only one that carries them...

Then miraculously Amazon has it in stock, i paid $7.99 with free shipping for 8 feet of PETG tubing made by thermaltake..that same order would've cost me 30 at PPCS...and would have to wait longer...


Got the Tubing next day pretty much through Prime shipping, exactly 16mm so it fit like a glove..until PPCS start giving out free shipping, or at least make it free shipping with $100 or something...i will continue to shop elsewhere..
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post #390 of 564
Quote:
Originally Posted by FXformat View Post

Ridiculous shipping charges...I was about to grab my ankles and buy 16mm PETG tubing from them as they are the only one that carries them...

Then miraculously Amazon has it in stock, i paid $7.99 with free shipping for 8 feet of PETG tubing made by thermaltake..that same order would've cost me 30 at PPCS...and would have to wait longer...


Got the Tubing next day pretty much through Prime shipping, exactly 16mm so it fit like a glove..until PPCS start giving out free shipping, or at least make it free shipping with $100 or something...i will continue to shop elsewhere..

But you bought TT stuff... aren't you just supporting the lesser of two evils? =P
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