Overclock.net › Forums › Graphics Cards › AMD/ATI › Been Told That My HDTV Isn't Compatible With My 7970?
New Posts  All Forums:Forum Nav:

Been Told That My HDTV Isn't Compatible With My 7970?

post #1 of 42
Thread Starter 
I originally purchased a MSI 7970 a few weeks ago, but had to return to the seller because the sound quality was cutting-up on my HDTV. I asked the seller if I could swap it for the more expensive - Sapphire AMD Radeon HD 7970 Vapor-x 3GB. They agreed to a swap, and I received the Sapphire 7970 card this morning. After installing it into my rig and updating its graphics drivers from AMD's website, I discovered the card has the same sound problem as the MSI card. Basically, while playing a song or watching a video, the audio sounds like pressing the mute button constantly.

I contacted the seller about this again, and they claim, that apparently my HDTV is not compatible with this card, because it's 4 years old?? I've never heard of such thing. This card displays a perfect HD picture on, games, videos etc. It's just a audio issue.

Can anyone confirm if the sellers claim is correct.
post #2 of 42
What input are you using? What TV do you have?
DEFCON-3
(22 items)
 
   
CPUMotherboardGraphicsRAM
FX-8350 (4.8GHz) Sabertooth 990FX (R1.01/BIOS1604) ASUS GTX 780Ti 2x8GB G.SKILL TRIDENT-X (2140MHz) 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 PRO 128GB Samsung 850 EVO 500GB Kingston HyperX 3K 128GB Kingston SSDnow 128GB 
Hard DriveOptical DriveOptical DriveCooling
WD Caviar BLACK 500GB ASUS Blu-ray ASUS LightScribe SILVER ARROW SB-E 
OSMonitorKeyboardPower
Windows 7 PRO 64-bit 3x ASUS VN248H (24" 1080p AH-IPS) Logitech G710+ Seasonic G-750 
CaseMouseMouse PadAudio
CM STORM:Trooper (DEFCON-3 MOD) Logitech MX Master Corsair MM600 CREATIVE Sound Blaster Z 
AudioOther
Audio Technica ATH-m50xbl Chill Factor III 
CPUMotherboardGraphicsRAM
AMD Athlon X4 880k ASRock A88M-G/3.1 ASUS GTX 660ti HyperX Fury 8GB 
Hard DriveOptical DriveOSMonitor
Crucial MX300 750GB LG Blu-ray Windows 10 P502ui-b1 
KeyboardPowerCaseAudio
Logitech k400r Rosewill Hive 550W ROSEWILL SRM-01 Vizio S4251W-b4 
CPUMotherboardGraphicsRAM
AMD Phenom II X2 550 MSI 770-C45 Sparkle GT 220 4GB Corsair XMS3 
Hard DriveHard DriveOptical DriveCooling
Western Digital 500GB Caviar Black Seagate Baracuda 1TB ASUS blu-ray Stock 
OSMonitorKeyboardPower
Windows 7 Proffesional  Acer 24"  Logitech Wave OCZ modXtreme Pro 600W 
CaseMouse
Cooler Master Centurion 5 blue Logitech LX8 
  hide details  
Reply
DEFCON-3
(22 items)
 
   
CPUMotherboardGraphicsRAM
FX-8350 (4.8GHz) Sabertooth 990FX (R1.01/BIOS1604) ASUS GTX 780Ti 2x8GB G.SKILL TRIDENT-X (2140MHz) 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 PRO 128GB Samsung 850 EVO 500GB Kingston HyperX 3K 128GB Kingston SSDnow 128GB 
Hard DriveOptical DriveOptical DriveCooling
WD Caviar BLACK 500GB ASUS Blu-ray ASUS LightScribe SILVER ARROW SB-E 
OSMonitorKeyboardPower
Windows 7 PRO 64-bit 3x ASUS VN248H (24" 1080p AH-IPS) Logitech G710+ Seasonic G-750 
CaseMouseMouse PadAudio
CM STORM:Trooper (DEFCON-3 MOD) Logitech MX Master Corsair MM600 CREATIVE Sound Blaster Z 
AudioOther
Audio Technica ATH-m50xbl Chill Factor III 
CPUMotherboardGraphicsRAM
AMD Athlon X4 880k ASRock A88M-G/3.1 ASUS GTX 660ti HyperX Fury 8GB 
Hard DriveOptical DriveOSMonitor
Crucial MX300 750GB LG Blu-ray Windows 10 P502ui-b1 
KeyboardPowerCaseAudio
Logitech k400r Rosewill Hive 550W ROSEWILL SRM-01 Vizio S4251W-b4 
CPUMotherboardGraphicsRAM
AMD Phenom II X2 550 MSI 770-C45 Sparkle GT 220 4GB Corsair XMS3 
Hard DriveHard DriveOptical DriveCooling
Western Digital 500GB Caviar Black Seagate Baracuda 1TB ASUS blu-ray Stock 
OSMonitorKeyboardPower
Windows 7 Proffesional  Acer 24"  Logitech Wave OCZ modXtreme Pro 600W 
CaseMouse
Cooler Master Centurion 5 blue Logitech LX8 
  hide details  
Reply
post #3 of 42
Maybe you have a faulty cable?
post #4 of 42
Maybe you have a faulty cable?
post #5 of 42
Well that doesn't make much sense.... The only way the sound would be issue is if the TV had a very old revision of HDMI.... So the issue should be with the TV and not the graphics card

What model TV are you plugging in to?
alt.sanity
(28 items)
 
  
CPUMotherboardGraphicsGraphics
i7 4770k Asus ROG Maximus VI Hero AMD R9-290  AMD R9-290 
RAMHard DriveHard DriveHard Drive
Corsair Dominator Platinum 2133MHz 8GB Samsung 840 Pro 256GB OCZ Vector 256GB WD Green 3TB 
Hard DriveOptical DriveCoolingCooling
WD Green 3TB LG BluRay Lamptron FC5 V2 Alphacool NexXxos XT45 Quad 
CoolingCoolingCoolingCooling
Alphacool NexXxos XT45 Triple XSPC Twin D5 Bay Res  XSPC Raystorm CPU Block EK FC7970 CSQ Plexi 
CoolingCoolingOSMonitor
[7] Corsair SP120 Performance [6] Corsair AF120 Performance Windows 7 Ultimate 64bit Samsung S23A700D 
MonitorKeyboardPowerCase
LG IPS235 Corsair K90 CherryMX Red Seasonic Platinum 1000W Corsair 900D 
MouseMouse PadAudioOther
R.A.T. 7 Contagion White Razer Goliathus Extend CM Storm Sirus MDPC-X Sleeving 
  hide details  
Reply
alt.sanity
(28 items)
 
  
CPUMotherboardGraphicsGraphics
i7 4770k Asus ROG Maximus VI Hero AMD R9-290  AMD R9-290 
RAMHard DriveHard DriveHard Drive
Corsair Dominator Platinum 2133MHz 8GB Samsung 840 Pro 256GB OCZ Vector 256GB WD Green 3TB 
Hard DriveOptical DriveCoolingCooling
WD Green 3TB LG BluRay Lamptron FC5 V2 Alphacool NexXxos XT45 Quad 
CoolingCoolingCoolingCooling
Alphacool NexXxos XT45 Triple XSPC Twin D5 Bay Res  XSPC Raystorm CPU Block EK FC7970 CSQ Plexi 
CoolingCoolingOSMonitor
[7] Corsair SP120 Performance [6] Corsair AF120 Performance Windows 7 Ultimate 64bit Samsung S23A700D 
MonitorKeyboardPowerCase
LG IPS235 Corsair K90 CherryMX Red Seasonic Platinum 1000W Corsair 900D 
MouseMouse PadAudioOther
R.A.T. 7 Contagion White Razer Goliathus Extend CM Storm Sirus MDPC-X Sleeving 
  hide details  
Reply
post #6 of 42
Personally I would sent an email inquiry to AMD Support regarding this. They would be able to answer this.

Also please fill out your sig rig with system specs. Helps OCN members troubleshoot quicker if/when you do have issues and need help.

http://www.overclock.net/u/344959/thomas22550
Jango (Main Rig)
(23 items)
 
Edward (HTPC)
(16 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7-4790 MSI ATX LGA 1150 Z97 PC MATE mobo MSI GeForce GTX 560 Ti 448 Twin Frozr III PE/OC 16GB 
Hard DriveHard DriveHard DriveHard Drive
OCZ Agility 4 (OS) 1TB Hitachi (Data & Apps) 1TB Hitachi (Movies & other Multimedia) 750GB 
Optical DriveCoolingCoolingCooling
DVD±RW / ASUS USB 2.0 8x Slim external DVD Burner Cooler Master Hyper T4 NZXT Sentry Mix COOLER MASTER SickleFlow 120mm x2 
OSMonitorMonitorMonitor
Windows 10 Pro 64bit ASUS VS247H-P 23.6"  ASUS VH236H 23"  HP 27" 2560x1440 
KeyboardPowerCaseMouse
Logitech Illuminated Keyboard Corsair Professional Series HX850W CM Storm Trooper Razer Tron 
Mouse PadOtherOther
XTRAC Pads Ripper XL Rosewill Red USB 2.0 7 Port Hub With Power Adapter Creative HS-1000 Fatal1ty Gaming Headset 
CPUMotherboardGraphicsRAM
AMD Phenom II X4 920 2.8GHz Socket AM2+ 125W Qu... ASRock A780GXE/128M AM2+/AM2 AMD 780G ATX ATI Radeon HD 4670 G.SKILL 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 1... 
RAMHard DriveHard DriveCooling
G.SKILL 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 1... Hitachi 1TB 7200 RPM SATAII 3.0Gb/s Samsung 250GB 7200 RPM Enermax ETS T-40 T.B. SILENCE 
OSMonitorPowerCase
Windows 8.1 Pro 64 bit 47" Sony TV RAIDMAX HYBRID 2 530W Custom Wood Table 
  hide details  
Reply
Jango (Main Rig)
(23 items)
 
Edward (HTPC)
(16 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7-4790 MSI ATX LGA 1150 Z97 PC MATE mobo MSI GeForce GTX 560 Ti 448 Twin Frozr III PE/OC 16GB 
Hard DriveHard DriveHard DriveHard Drive
OCZ Agility 4 (OS) 1TB Hitachi (Data & Apps) 1TB Hitachi (Movies & other Multimedia) 750GB 
Optical DriveCoolingCoolingCooling
DVD±RW / ASUS USB 2.0 8x Slim external DVD Burner Cooler Master Hyper T4 NZXT Sentry Mix COOLER MASTER SickleFlow 120mm x2 
OSMonitorMonitorMonitor
Windows 10 Pro 64bit ASUS VS247H-P 23.6"  ASUS VH236H 23"  HP 27" 2560x1440 
KeyboardPowerCaseMouse
Logitech Illuminated Keyboard Corsair Professional Series HX850W CM Storm Trooper Razer Tron 
Mouse PadOtherOther
XTRAC Pads Ripper XL Rosewill Red USB 2.0 7 Port Hub With Power Adapter Creative HS-1000 Fatal1ty Gaming Headset 
CPUMotherboardGraphicsRAM
AMD Phenom II X4 920 2.8GHz Socket AM2+ 125W Qu... ASRock A780GXE/128M AM2+/AM2 AMD 780G ATX ATI Radeon HD 4670 G.SKILL 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 1... 
RAMHard DriveHard DriveCooling
G.SKILL 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 1... Hitachi 1TB 7200 RPM SATAII 3.0Gb/s Samsung 250GB 7200 RPM Enermax ETS T-40 T.B. SILENCE 
OSMonitorPowerCase
Windows 8.1 Pro 64 bit 47" Sony TV RAIDMAX HYBRID 2 530W Custom Wood Table 
  hide details  
Reply
post #7 of 42
Thread Starter 
Quote:
Originally Posted by Jolly Roger View Post

What input are you using? What TV do you have?

I'm using HDMI. I have about 4 spare HDMI cables in my house, plus a 5th that Sapphire included in the box, all didn't solve anything. It's a Samsung 1080P LCD With 4 HDMI Slots.
post #8 of 42
Quote:
Originally Posted by thomas22550 View Post

I'm using HDMI. I have about 4 spare HDMI cables in my house, plus a 5th that Sapphire included in the box, all didn't solve anything. It's a Samsung 1080P LCD With 4 HDMI Slots.

So most likely its not the cables that are the problem. Need an exact model of the TV to determine what revision of HDMI uses
alt.sanity
(28 items)
 
  
CPUMotherboardGraphicsGraphics
i7 4770k Asus ROG Maximus VI Hero AMD R9-290  AMD R9-290 
RAMHard DriveHard DriveHard Drive
Corsair Dominator Platinum 2133MHz 8GB Samsung 840 Pro 256GB OCZ Vector 256GB WD Green 3TB 
Hard DriveOptical DriveCoolingCooling
WD Green 3TB LG BluRay Lamptron FC5 V2 Alphacool NexXxos XT45 Quad 
CoolingCoolingCoolingCooling
Alphacool NexXxos XT45 Triple XSPC Twin D5 Bay Res  XSPC Raystorm CPU Block EK FC7970 CSQ Plexi 
CoolingCoolingOSMonitor
[7] Corsair SP120 Performance [6] Corsair AF120 Performance Windows 7 Ultimate 64bit Samsung S23A700D 
MonitorKeyboardPowerCase
LG IPS235 Corsair K90 CherryMX Red Seasonic Platinum 1000W Corsair 900D 
MouseMouse PadAudioOther
R.A.T. 7 Contagion White Razer Goliathus Extend CM Storm Sirus MDPC-X Sleeving 
  hide details  
Reply
alt.sanity
(28 items)
 
  
CPUMotherboardGraphicsGraphics
i7 4770k Asus ROG Maximus VI Hero AMD R9-290  AMD R9-290 
RAMHard DriveHard DriveHard Drive
Corsair Dominator Platinum 2133MHz 8GB Samsung 840 Pro 256GB OCZ Vector 256GB WD Green 3TB 
Hard DriveOptical DriveCoolingCooling
WD Green 3TB LG BluRay Lamptron FC5 V2 Alphacool NexXxos XT45 Quad 
CoolingCoolingCoolingCooling
Alphacool NexXxos XT45 Triple XSPC Twin D5 Bay Res  XSPC Raystorm CPU Block EK FC7970 CSQ Plexi 
CoolingCoolingOSMonitor
[7] Corsair SP120 Performance [6] Corsair AF120 Performance Windows 7 Ultimate 64bit Samsung S23A700D 
MonitorKeyboardPowerCase
LG IPS235 Corsair K90 CherryMX Red Seasonic Platinum 1000W Corsair 900D 
MouseMouse PadAudioOther
R.A.T. 7 Contagion White Razer Goliathus Extend CM Storm Sirus MDPC-X Sleeving 
  hide details  
Reply
post #9 of 42
Thread Starter 
Quote:
Originally Posted by altsanity View Post

Well that doesn't make much sense.... The only way the sound would be issue is if the TV had a very old revision of HDMI.... So the issue should be with the TV and not the graphics card

What model TV are you plugging in to?

Samsung Model Number: LE40A656A1FXXU
post #10 of 42
I had issues with HDMI audio and this driver fixed them..http://www12.zippyshare.com/v/59104108/file.html . My audio was constantly dropping out and after updating the driver I haven't had one problem. Hope it helps you smile.gif
Main system
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600k Gigabyte GA-Z77X-UP7  3 x Sapphire 7950 16 GB GSkill 
Hard DriveOptical DriveCoolingOS
Samsung 830 SSD 2x Samsung F1 Samsung TFC 480, 360, BI 140. EK 250 res. 355 with XSP... Win 7 + Vista 
MonitorKeyboardPowerCase
Catleap Corsair K90 EVGA 1300 G2 Corsair 800d 
MouseMouse PadAudioAudio
Coolermaster Spawn Ratpad Soundblaster XFi HD Logitech Z5500 
  hide details  
Reply
Main system
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600k Gigabyte GA-Z77X-UP7  3 x Sapphire 7950 16 GB GSkill 
Hard DriveOptical DriveCoolingOS
Samsung 830 SSD 2x Samsung F1 Samsung TFC 480, 360, BI 140. EK 250 res. 355 with XSP... Win 7 + Vista 
MonitorKeyboardPowerCase
Catleap Corsair K90 EVGA 1300 G2 Corsair 800d 
MouseMouse PadAudioAudio
Coolermaster Spawn Ratpad Soundblaster XFi HD Logitech Z5500 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: AMD/ATI
Overclock.net › Forums › Graphics Cards › AMD/ATI › Been Told That My HDTV Isn't Compatible With My 7970?