Okay first things first, I got the monitor after 11 days of paying the seller, XXXXXXX.
and wasn't too pleased about the shipping time and packaging as no protection on the outside and not as advertised, not expedited intl shipping, economy intl shipping is what I got.
I was excited and had to pay $55 customs, asked the seller to mark lower he demanded he can't on Fedex, which was cheaper to send,on the customs invoice but could do so in ems and demanded $26 more. I though it wouldn't matter and went with full amount. and got hit with a larger customs.
I noticed the backlight bleed immediately when booting up and on the first inspection I didn't notice any dead or stuck pixels and I ran the pixel fixing test just for the kinks for about 5 mins on the online flash based website. http://www.flexcode.org/lcd2.html
And later after closer inspection I found 4 dead pixels, 1 each on right bottom and top, 2 more in the middle upper part of the screen and 1 minor sub pixel is bad and shows sometimes on white I repeat 1 sub pixel. so in all 5 pixels are bad or non performing. I was okay with that and since Hulustar and some other sellers agreed to replace I asked the seller, he said I can't help.
I showed him picturres in dropbox he said he can't open the links, pasted in imageshack still said he can't open the links asked for the youtube links,
asked me I should have bought pixel perfect.
meanwhile my Gfx card went down and with it the dispaly was useless, I somehow arranged the video links and from here he kept dodging the issue by asking me to buy a 2100 $ LG instead and asked me to send it back for a full refund, also offered me a 3% discount coupon for next purchase,( I wasn't interested as the first product itself is not up to the mark and why purchase more) I asked him to replace instead to which he said it would cost him and myself(he did mention the returns to be borne by buyer) more money.
I reasoned, I threatened to escalate and finally after all the time I asked for atleast a partial refund of the half of the customs charges incurred which I think was reasonable and he said he sold the item during a sale and the margin or profit was only $10.
I was frustrated and wanted to end it all and think I was fated to get a bad customer service and product and obliged for the $10 refund and he agreed and I gave him time from 16th or was it 14th of May and I got a prompt that If I recieved no refund in 3 days ie., till 19th to escalate the case.
I waited till 20th no response or a refund in my paypal. and I finally escalated the case.
I got a message a little while back from ebay customer resolution of a full refund and another from seller saying he tried several times to click on partial refund and recieved errors, and finally he issued a full refund by mistake( I highly doubt).
then I got a call from the seller in south korea, explaining the mishap I said for all the trouble I if I have to give him the payment back I get atleast $20 and he sent an invoice and then I realised that Initially I used a 10% discount coupon from ebay, and so a higher invoice was send from the seller. now I cancelled and emailed the seller and the seller says to either return the product or issue another payment through the paypal.
listed price=289.90$(free shipping), paid after 10% discount = 260.91$, fresh invoice after the full refund for item as non described from the Ebay customer resolution is full inclusive of shipping.
invoice after negotiation over phone 269.90$(20 instead of 10$). This was before I checked my emails and stuff.
Now the seller is also calling me every 2 mins and no response from the seller over the phone simply calls.
received around 30 calls.
Currently the case has been closed by Ebay resolution center.
Please help me what Do to and what is the ethical and moral thing to do here?