Originally Posted by billy5000
Speaking of squaretrade, is this how it actually works if my product becomes defective in the future? 1) Ship to squaretrade at their expense. 2) If they can't fix it, they'll pay you the amount you paid for the product.
And a 3 year coverage?? Sounds way too good to be true, I was just making sure there isn't anything I'm unaware of, such as:
1) What if I end up with, say, 5 more pixels from the time I got it?
2) What if blacklighting issue becomes relatively worse?
Do they accept it under these conditions?
I recently went through SquareTrade with my QNIX. But it was for the monitor failing (not displaying my computer, and seeing vertical lines when I wiggled my DVI cable in the port). They paid for shipping to a 3rd party service center. The same day it arrived there, I got an email saying that they would reimburse me for the full amount. I think they don't have the parts or the expertise to repair these monitors. My guess is that anyone else who sends their QNIX or X-Star to SquareTrade, for any reason besides defective pixels and backlight bleed, will be reimbursed. SquareTrade does not
cover screen imperfections, here is a quote from their contract under what is not covered.
Television or personal computer monitor screen imperfections, including "burn-in" or burned CRT phosphor.
Since the eBay sellers list that up to a certain amount of dead/stuck pixels on a monitor is normal, SquareTrade will tell you that it is a preexisting condition.
SquareTrade isn't too good to be true. They are a reputable company with many happy customers, and they cover purchases from eBay and other physical and online stores. The catch here (if you would even call it that) is that they don't cover screen imperfections. They do cover any other malfunction, so I would get it just to be safe from that.
If you buy one of these monitors from eBay, there's nothing really you can do if you get one with some imperfections. If there are more defective pixels than the manufacturer says is ok, or serious backlight bleeding, the manufacturer will take it back, but you're paying for shipping to Korea. That's why this time around I bought from ipsledmonitors.com. They sell the same PLS and K-IPS monitors found on eBay. They're a little more expensive and you still have the same chance of getting a bad one, but you're buying from an American company that offers no question asked returns. The monitors still ship from Korea though, but if you need to return one, they pay for shipping back to their facility in Redondo Beach, CA. I'm currently in the process with that right now. I've gotten super unlucky this past month.
Hope this helps!Edited by apav - 7/26/13 at 9:48pm