So, I contacted Newegg today like you did Hollywood, however, I went through the Chat function and they provided a little bit more insight on the issue. Open the spoiler for the whole chat and also note that the full question I asked and referenced card is not mentioned through chat. Order hasn't shipped yet and I'll report back after I talk with them again after it is shipped.Warning: Spoiler! (Click to show)
Daisy: Hi, my name is Daisy. How may I help you?
Me: Hi, I ordered a product from your website yesterday, but had a question about the promotion going on that concerns the card I bought.
Daisy: I am happy to assist you with that, Todd. May I please have a moment to look into this for you?
Daisy: Thank you for holding. Upon checking, I show that we do not offer any free game for the item# 14-103-201 you purchased. May I please have promotion link on our website?
Me: Sure, one second.
Daisy: Thank you. Take your time.
Me: If you go there and click on 7970's, the Diamond 7970 is on the list.
Me: Also it is stated that any 7970's are eligible on your site.
Daisy: Thank you for that information. May I please have a moment to look into this for you?
Me: Sure, take your time.
Daisy: Thank you for holding. I apologize for any inconvenience this may have caused you. I show that your order is processing now. Please kindly note that we are unable to send free game before the order is shipped out. I have left a note under your account. Please contact us back once this order is shipped out. Any of our agents will know how to handle it.
Me: Should I go through the chat option, call, or does it even matter?
Daisy: You can chat with us or call us. It depends on you.
Daisy: Our chat is 24/7.
Me: Ok and just contact you guys back when the order is shipped? Correct?
Daisy: Yes, it is.
Me: Ok, got it. Thank you so much!
Daisy: You are welcome and thank you for understanding. Is there anything else I can help you with today?
Me: Nope, that is it. Thank you.