Originally Posted by jthurmond3
I disagree. I had two XFX 6870s and one of the cards fans stopped working. I shipped it to them and they replaced the card within a few days. The smoothest RMA I have ever done. Just give them a call and they will take care of you.
Originally Posted by Badwrench
I have to agree here. They have always treated me well and been very quick. Give them a call on Monday and be courteous with them. Explain what is going on an you should be good to go.
Well, perhaps the RMA process is different for the US and EU/UK, but my experience with them was not pleasant.
I'm in the UK, and when my 6850 started having strange issues with random crashes when playing games back in late 2011, I put in an RMA through the website - the guy who replied clearly wasn't a native English speaker, and had trouble understanding anything I was telling him. It took weeks, I eventually got them to accept the card, waited a few days, and when the guy replied all he offered me was 95 euros off of one of their refurbish cards (which at the time only included overpriced cards up to the GTX 200 or ATI 4000 series) or to send the card back because quote "they couldn't identify the issue". Suffice it to say, I wasn't pleased, so I got them to send me back the card.
After a suggestion from a friend, found out that the issue stopped if I undervolted it, so I assume it was a bad card that just got through the binning somehow.
Anyway, the only way that they couldn't have picked up on the issue is if they didn't do any kind of extensive testing, and once they saw that a system booted, they wrote off the weeks of tickets and all the details I went through to describe how they could replicate the issue.
I don't know if the US system is different, or if they have a new system implemented or what, but it has put me off buying XFX products for good; so all I can say is "its at your own risk"