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My XFX RMA isn't being processed?

post #1 of 11
Thread Starter 
I have a faulty 5750 with the eggcooler that came with the double lifetime warranty. I submitted a RMA ticket on the fourth and still haven't got a response back from their customer support.

I logged into the XFX support website to find it totally redone. It looks bland and is very unhelpful. When i logged in, none of my registered cards were there but all my contact info was so i know i logged into the right account.

How long should i wait before i try calling a rep and asking them about said RMA?
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post #2 of 11
I would call as soon as a day after submitting the initial request.
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post #3 of 11
Thread Starter 
ok, well it is to late to call now but monday i am calling and what should i say?

My second computer which i was folding on has been down for over two weeks. It also seconds as my computer i do my business work on.
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post #4 of 11
You should ask them for the status of your RMA request. Tell them that you put in the request and haven't received any sort of correspondence on what you should be doing in order to get your issue resolved. Tell them exactly what you wrote in the original post about the website changes as well.
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post #5 of 11
...Well its XFX, what do you expect?
Their RMA is freaking terrible.
post #6 of 11
Quote:
Originally Posted by Novae View Post

...Well its XFX, what do you expect?
Their RMA is freaking terrible.

I disagree. I had two XFX 6870s and one of the cards fans stopped working. I shipped it to them and they replaced the card within a few days. The smoothest RMA I have ever done. Just give them a call and they will take care of you.
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post #7 of 11
Quote:
Originally Posted by jthurmond3 View Post

I disagree. I had two XFX 6870s and one of the cards fans stopped working. I shipped it to them and they replaced the card within a few days. The smoothest RMA I have ever done. Just give them a call and they will take care of you.

I have to agree here. They have always treated me well and been very quick. Give them a call on Monday and be courteous with them. Explain what is going on an you should be good to go.
It's so little!
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It's so little!
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post #8 of 11
Quote:
Originally Posted by jthurmond3 View Post

I disagree. I had two XFX 6870s and one of the cards fans stopped working. I shipped it to them and they replaced the card within a few days. The smoothest RMA I have ever done. Just give them a call and they will take care of you.

Quote:
Originally Posted by Badwrench View Post

I have to agree here. They have always treated me well and been very quick. Give them a call on Monday and be courteous with them. Explain what is going on an you should be good to go.

Well, perhaps the RMA process is different for the US and EU/UK, but my experience with them was not pleasant.

I'm in the UK, and when my 6850 started having strange issues with random crashes when playing games back in late 2011, I put in an RMA through the website - the guy who replied clearly wasn't a native English speaker, and had trouble understanding anything I was telling him. It took weeks, I eventually got them to accept the card, waited a few days, and when the guy replied all he offered me was 95 euros off of one of their refurbish cards (which at the time only included overpriced cards up to the GTX 200 or ATI 4000 series) or to send the card back because quote "they couldn't identify the issue". Suffice it to say, I wasn't pleased, so I got them to send me back the card.

After a suggestion from a friend, found out that the issue stopped if I undervolted it, so I assume it was a bad card that just got through the binning somehow.
Anyway, the only way that they couldn't have picked up on the issue is if they didn't do any kind of extensive testing, and once they saw that a system booted, they wrote off the weeks of tickets and all the details I went through to describe how they could replicate the issue.

I don't know if the US system is different, or if they have a new system implemented or what, but it has put me off buying XFX products for good; so all I can say is "its at your own risk"
post #9 of 11
Thread Starter 
I tried to call their number, the support is down at the momment and they direct me to online support which there is none.

i guess i wait more.
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Obelisk
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post #10 of 11
Thread Starter 
Finally got ahold of a rep and got it sorted out. Card will be in the mail and hopefully in a couple weeks i will have a new one.
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Obelisk
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