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My Corsair RMA experince.

post #1 of 8
Thread Starter 
Hi Chaps,

Just thought I would share my corsair RMA for people thinking about buying corsair hardware.

I had a V1 HX850 that I bought 29/10/2010, it started to shutdown if I went of 600W load. I submitted a ticket on the 29/04 and they replied the next day. My RMA was approved and it was shipped to the Netherlands on the 3rd. Today (15th) I received a brand new HX850 V2, I would have got it 1-2 days before but the UPS depo that deals with my stuff is useless. The chap dealing with my ticket was nice and polite as well.




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post #2 of 8
Quote:
Originally Posted by driftingforlife View Post

Hi Chaps,

Just thought I would share my corsair RMA for people thinking about buying corsair hardware.

I had a V1 HX850 that I bought 29/10/2010, it started to shutdown if I went of 600W load. I submitted a ticket on the 29/04 and they replied the next day. My RMA was approved and it was shipped to the Netherlands on the 3rd. Today (15th) I received a brand new HX850 V2, I would have got it 1-2 days before but the UPS depo that deals with my stuff is useless. The chap dealing with my ticket was nice and polite as well.




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This is in line with Corsair's fantastic reputation. Thanks for sharing your experience. Sadly, most people don't advertise a good RMA experience, only bad ones.
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post #3 of 8
OP, thank you. So often, it is the case that people ***** and moan when things aren't to their liking, yet keep quiet when things just work. I am absolutely of the belief that if the same proportion of people who had a good experience with any company made at least some comment on it as those who had a bad one, the difference would be overwhelming.
 
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post #4 of 8
There's a reason Corsair are so popular biggrin.gif
Their customer service isn't as good as it used to be but it's still top class. As a company gets bigger it gets harder to keep up so it's to be expected.
I had 3 Corsair H100's die, each one was replaced very quickly without any fuss. After the third died I asked for a refund instead of a replacement, they gave me all my money back without question and sent me a free Corsair Vengeance 1100 gaming headset. Can't complain at all.
(Never buy a closed loop cooler tongue.gif)
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post #5 of 8
Good to know probably buying another Corsair cooler in the near future. It also must be something of a Dutch specialty because my Logitech RMA experience was very similar and just as pleasing.
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post #6 of 8
Great to hear you had no issues with the RMA. I just had to deal with this as well for my HX1000. I got it used on here about a year back and it started to die. With in a week, they sent me a new one, no questions asked. The only thing I could have asked for was replacing it with a HX1050 instead of the HX1000 but i wasnt that lucky lol. I hear a lot of people RMAing the AX1200 right now are getting the AX1200i.
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post #7 of 8

thanks for the info.  It will play a big factor in recommending their products in future pc builds

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post #8 of 8
Corsair is good in this regard. However, the main distributor/importer in your country is another matter

I RMA'ed my AX850 through the local NZ channel. They first offered me a FSP PSU (Aurum Gold 1000W) as a replacement; saying that the AX850 is discontinued. So, I said I want a Corsair PSU as the faulty product is Corsair. Guess what? Instead of offering me the AX860, they offered me an HX1050 v2?!?!? I told them it's like offering a Corolla as a replacement for my broken down Camry. Finally, they agreed to send me the AX860. I guess what I'm trying to tell you is that sometimes the local channel is the one who drops the ball.
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