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[Gigabyte]GIGABYTE motherboards have lowest RMA rate - Page 10

post #91 of 140
Well, count me as an Asus MOTHERBOARD fanboy. I've never had any problem with their service. I've had to send back two motherboards to them; once in 1999/2000 for the Memory Translator Hub Fiasco (Intel's problem) and a second one in 2006 for high pitched coil or transistor whine that was really annoying.

Both times, they advance replaced my boards within a week.

Never any problem.

That's why it kills me they've decided to go with GOLD color schemes this go around!!! ARRGGGGG!!!!
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post #92 of 140
count me as a fan of asus and gigabyte, I currently rock a 990 chipset gigabyte board in my evil angel, and my kentsfield server is powered by asustek socket 775 with ddr3 memory!
 
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post #93 of 140
Definitely not surprised.

Their current boards are built like tanks gunner.gif
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post #94 of 140
Gigabyte boards have been great for me. I have owned 4 of them and still have 2 with no issues whatsoever. But I also have owned just as many Asus boards with no problems at all. I think a more important statistic would be the customer satisfaction rate with the rma. I know Gigabyte and ASUS have there good rma stories but I have also heard some absolutely horribly rma stories from both companies. Building a great product is one thing, standing behind it and making your consumers happy when they have a problem is another.
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post #95 of 140
Had to RMA a Gigabyte motherboard once, took a month to get back to me and they said there was nothing wrong with it. I can't remember the problem but it was specifically in the RMA request, they simply didn't actually check it or had somebody without a clue do it. Month after that, they find the exact problem I described and replaced it, no "sorry we screwed up the first time, must suck having no computer for 2 months while we screw the pooch". Next board was still a Gigabyte, they're really hard to beat

Still better than Sapphire's stance on taking a look at my 6950, tried twice and they simply don't reply. Screw you Sapphire!!
Edited by angrysasquatch - 5/22/13 at 2:45pm
    
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post #96 of 140
I love my Gigabyte motherboard, all future motherboards i buy will be Gigabyte thumb.gif.
post #97 of 140
Quote:
Originally Posted by angrysasquatch View Post

Had to RMA a Gigabyte motherboard once, took a month to get back to me and they said there was nothing wrong with it. I can't remember the problem but it was specifically in the RMA request, they simply didn't actually check it or had somebody without a clue do it. Month after that, they find the exact problem I described and replaced it, no "sorry we screwed up the first time, must suck having no computer for 2 months while we screw the pooch". Next board was still a Gigabyte, they're really hard to beat

Still better than Sapphire's stance on taking a look at my 6950, tried twice and they simply don't reply. Screw you Sapphire!!

Had a similar experience with Gigabyte video card. I'm very wary of them now. It surely could have been an isolated incident, but it left an impression and I like the option of advanced replacement, which they do not offer or did not at the time.
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post #98 of 140
Got 3 Gigabyte Mobo's here, all have been excellent. All future boards will be Gigabyte as well..
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post #99 of 140
It's been the opposite for myself.

I've had 2 MSI mobos and loved them. Not one issue.

When it came time to upgrade, I got a Gigabyte and had issues. Returned it for another and had similar issues.

EVGA now. I've had to RMA my board once, but I'll either go EVGA or MSI for my next build.
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post #100 of 140
Quote:
Originally Posted by angrysasquatch View Post

Had to RMA a Gigabyte motherboard once, took a month to get back to me and they said there was nothing wrong with it. I can't remember the problem but it was specifically in the RMA request, they simply didn't actually check it or had somebody without a clue do it. Month after that, they find the exact problem I described and replaced it, no "sorry we screwed up the first time, must suck having no computer for 2 months while we screw the pooch". Next board was still a Gigabyte, they're really hard to beat

Still better than Sapphire's stance on taking a look at my 6950, tried twice and they simply don't reply. Screw you Sapphire!!

I've had a good experience with their tech support once. I had a PCIe NIC that wouldn't show up in Windows but only under their X79-UD3 board. It worked fine in a 990FXA-UD3 for instance. They asked if I'd send the card, so I did. They tried to see what was up and ended up shipping the card overseas to their R&D center to let them have a crack at it. In the end, they weren't able to resolve the issue, but they sure seemed to have gone through serious efforts to arrive at that conclusion.
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