Originally Posted by h2spartan
So the strangest thing happened to me. I actually had an issue with Newegg. I've never experienced that before.
So I purchased the gtx 780 DCII on the 9th (the day it was released) when the Nvidia promotional offer began for the free Splinter Cell coupon. Strangely enough the offer wasnt listed on the DCII's page but was on every other 780 on newegg. Here's a pic I saved for reference:
I went to a "live Chat" with a Newegg a Rep. I can't believe I actually had to debate this. Here's the transcript.
Sally: Hi, my name is Sally. How may I help you?
Kevin Daugherty: Hello, I just wanted to know if I got the Splinter Cell promo wihth my purchase.
Sally: Hi Kevin. Thank you for providing me with that information. I will be more than happy to assist you. May I please place you on hold for a moment while I look into this?
Kevin Daugherty: Sure thing.
Sally: Thank you for holding. Upon checking, the promotion of the Free Splinter Cell started on 7/10, while your order was placed on 7/9. So you are not eligible for this promotion.
Kevin Daugherty: No that's not true. The promo started on the 9th. There were other cards on your site with the promo that day. I can even copy paste direct from the Nvidia site that it says the 9th.
Sally: Kevin, I have double checked that this promotion started on 7/10 and every price and promotion are running in real time and we do not guarantee any promotion.
Sally: Is there anything else I can assist you with today?
Kevin Daugherty: *Valid only while supplies last for the product models listed below and the product must be purchased on or after July 9th, 2013.
Kevin Daugherty: This is a Nvidia promotion and not through newegg. I am still entitled to it.
Sally: I am sorry, Kevin. Our system shows it is stared on 7/10 and I am unable to help you this time .
Kevin Daugherty: If it started on the 10th than how can others have started the 9th....the card i bought was released the 9th and was the only 780 not listed with the prom that day. conveniently it is now.
Kevin Daugherty: All the other 780s had the promo offer the 9th
Kevin Daugherty: on your site
Sally: I apologize, Kevin. This promotion was indeed launched on 7/10 and I am so sorry.
Sally: I am so sorry for any confusion.
Kevin Daugherty: Then can you please explain why it was listed with cards on the 9th?
Kevin Daugherty: i know because that's when i purchased the card
Sally: I apologize for this confusion. I would like to send it to you as one time exception. Please confirm your shipping address.
Kevin Daugherty: The offer is suppose to be valid for ALL 780s purchased on the 9th according to Nvida. So are you guys going against Nvidias own promo?
Kevin Daugherty: oh okay thank you so much!
Glad I got it in the end but comon...seriously Newegg?!?!?