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[Ars] FiOS customer discovers the limits of “unlimited” data: 77TB a month - Page 9

post #81 of 174
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Originally Posted by deafboy View Post

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Originally Posted by Sm0keydaBear View Post

My whole issue with the problem is that they called you asking what you were doing with the internet. I mean, you pay for private usage, maybe not to host a server, but it's a private server as well. For family and friends, and also they advertised unlimited usage, yet this is all based upon how much information you had used. It's a catch-22 situation. A lot of people on here are going to scream ToS this and ToS that, but as a customer, you have a right to use their service but it would seem that they're trying to PERSONALLY call you out on it, and I think it's wrong.

I think it's more than fair that they called him.

It could have easily been the case that his neighbor had piggybacked his connection and was using it without him knowing.

If I somehow used 77TB of bandwidth in a month, on a current residential connection, I wouldn't be surprised getting contacted.

When a single user is using more bandwidth than 99.999999% of other residential customers, it's not exactly unjust to contact that customer.


Yea, just cuz you paid for a service, it doesnt mean you can do whatever the heck you want carte blanche. They personally contacted... absolutely they singled him out, he was the one sucking 77TB of bandwidth.
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post #82 of 174
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Originally Posted by tsm106 View Post

Quote:
Originally Posted by deafboy View Post

Quote:
Originally Posted by Sm0keydaBear View Post

My whole issue with the problem is that they called you asking what you were doing with the internet. I mean, you pay for private usage, maybe not to host a server, but it's a private server as well. For family and friends, and also they advertised unlimited usage, yet this is all based upon how much information you had used. It's a catch-22 situation. A lot of people on here are going to scream ToS this and ToS that, but as a customer, you have a right to use their service but it would seem that they're trying to PERSONALLY call you out on it, and I think it's wrong.

I think it's more than fair that they called him.

It could have easily been the case that his neighbor had piggybacked his connection and was using it without him knowing.

If I somehow used 77TB of bandwidth in a month, on a current residential connection, I wouldn't be surprised getting contacted.

When a single user is using more bandwidth than 99.999999% of other residential customers, it's not exactly unjust to contact that customer.


Yea, just cuz you paid for a service, it doesnt mean you can do whatever the heck you want carte blanche. They personally contacted... absolutely they singled him out, he was the one sucking 77TB of bandwidth.

That's the thing, it's service is supposedly "unlimited..."

Well all in all, they should not have had any suspicion, he was on a business plan, but then the price did not justify having it, so he switched over to residential. Now Verizon is just trying to make more money, which is what they probably will always do. It's logical that a company wants to make money, but I think he has a fair argument that the price is unjustified, at least to people like ourselves.
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post #83 of 174
Quote:
Originally Posted by Sm0keydaBear View Post

That's the thing, it's service is supposedly "unlimited..."

Well all in all, they should not have had any suspicion, he was on a business plan, but then the price did not justify having it, so he switched over to residential. Now Verizon is just trying to make more money, which is what they probably will always do. It's logical that a company wants to make money, but I think he has a fair argument that the price is unjustified, at least to people like ourselves.

He went from a business connection to a residential connection, still used it as a business connection and broke the ToS in the process. Whether it was unlimited or not, they had every reason to contact him and ask him.

Say you had his connection and you were just doing your thing and that your neighbor had piggybacked on to your connection somehow and did all sorts of illegal things, you would be the one getting screwed over. Wouldn't you want your ISP to contact you?
 
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post #84 of 174
Quote:
Originally Posted by deafboy View Post

Quote:
Originally Posted by Sm0keydaBear View Post

That's the thing, it's service is supposedly "unlimited..."

Well all in all, they should not have had any suspicion, he was on a business plan, but then the price did not justify having it, so he switched over to residential. Now Verizon is just trying to make more money, which is what they probably will always do. It's logical that a company wants to make money, but I think he has a fair argument that the price is unjustified, at least to people like ourselves.

He went from a business connection to a residential connection, still used it as a business connection and broke the ToS in the process. Whether it was unlimited or not, they had every reason to contact him and ask him.

Say you had his connection and you were just doing your thing and that your neighbor had piggybacked on to your connection somehow and did all sorts of illegal things, you would be the one getting screwed over. Wouldn't you want your ISP to contact you?

It's not a matter of security now, because they're telling him that he will be disconnected if he doesn't switch back to business connection. There's many in's and outs here that I feel like I'm the only one seeing. The point that he spends more money, it's less of him actually being a real customer to them and more of him being more money in the bank for Verizon. That's just not how businesses are run, especially if he was doing exactly what he had stated, running a server for his family and friends. I mean, seriously that's the whole point isn't it? A business connection is for businesses?
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post #85 of 174
Quote:
Originally Posted by Sm0keydaBear View Post

Quote:
Originally Posted by deafboy View Post

Quote:
Originally Posted by Sm0keydaBear View Post

That's the thing, it's service is supposedly "unlimited..."

Well all in all, they should not have had any suspicion, he was on a business plan, but then the price did not justify having it, so he switched over to residential. Now Verizon is just trying to make more money, which is what they probably will always do. It's logical that a company wants to make money, but I think he has a fair argument that the price is unjustified, at least to people like ourselves.

He went from a business connection to a residential connection, still used it as a business connection and broke the ToS in the process. Whether it was unlimited or not, they had every reason to contact him and ask him.

Say you had his connection and you were just doing your thing and that your neighbor had piggybacked on to your connection somehow and did all sorts of illegal things, you would be the one getting screwed over. Wouldn't you want your ISP to contact you?

It's not a matter of security now, because they're telling him that he will be disconnected if he doesn't switch back to business connection. There's many in's and outs here that I feel like I'm the only one seeing. The point that he spends more money, it's less of him actually being a real customer to them and more of him being more money in the bank for Verizon. That's just not how businesses are run, especially if he was doing exactly what he had stated, running a server for his family and friends. I mean, seriously that's the whole point isn't it? A business connection is for businesses?


So what, they are supposed to rollover and have all their business customer switch to residential? Btw, a bizness connection isn't a business connection just because you personally define it that way.
Edited by tsm106 - 5/23/13 at 5:38pm
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post #86 of 174
Quote:
Originally Posted by Sm0keydaBear View Post

It's not a matter of security now, because they're telling him that he will be disconnected if he doesn't switch back to business connection. There's many in's and outs here that I feel like I'm the only one seeing. The point that he spends more money, it's less of him actually being a real customer to them and more of him being more money in the bank for Verizon. That's just not how businesses are run, especially if he was doing exactly what he had stated, running a server for his family and friends. I mean, seriously that's the whole point isn't it? A business connection is for businesses?

Except there are differences to business accounts and residential accounts...

A business account is for businesses, and he does appear to be using it as such. Just because he has some personal needs using the connection as well doesn't mean it's just for personal use.

He said that he switched because of pricing, so that's the only thing he appears to care about, not just the company caring about the lost funds.

Either way, no matter how you look at it, he is in the wrong because he did break the ToS. That's entirely what the ToS is there for. Whether they adhere to it strictly or not is something else all together. He clearly though shouldn't be using a residential connection. He's just doing it to save money and abusing it. He got caught, deal with it.
 
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post #87 of 174
Quote:
Originally Posted by deafboy View Post

Quote:
Originally Posted by Sm0keydaBear View Post

It's not a matter of security now, because they're telling him that he will be disconnected if he doesn't switch back to business connection. There's many in's and outs here that I feel like I'm the only one seeing. The point that he spends more money, it's less of him actually being a real customer to them and more of him being more money in the bank for Verizon. That's just not how businesses are run, especially if he was doing exactly what he had stated, running a server for his family and friends. I mean, seriously that's the whole point isn't it? A business connection is for businesses?

Except there are differences to business accounts and residential accounts...

A business account is for businesses, and he does appear to be using it as such. Just because he has some personal needs using the connection as well doesn't mean it's just for personal use.

He said that he switched because of pricing, so that's the only thing he appears to care about, not just the company caring about the lost funds.

Either way, no matter how you look at it, he is in the wrong because he did break the ToS. That's entirely what the ToS is there for. Whether they adhere to it strictly or not is something else all together. He clearly though shouldn't be using a residential connection. He's just doing it to save money and abusing it. He got caught, deal with it.

Ummm, doesn't answer the question. You said he APPEARS to be using it as a business connection but he has states explicitly that it is for family and friends. The way you put it, is that he's guilty and needs to be proven innocent...
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post #88 of 174
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Originally Posted by Sm0keydaBear View Post

Ummm, doesn't answer the question. You said he APPEARS to be using it as a business connection but he has states explicitly that it is for family and friends. The way you put it, is that he's guilty and needs to be proven innocent...

It doesn't matter if it's for family and friends. We've been over this before in this thread tongue.gif. It's the type of traffic, not who it is to.
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post #89 of 174
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Originally Posted by Sm0keydaBear View Post

Ummm, doesn't answer the question. You said he APPEARS to be using it as a business connection but he has states explicitly that it is for family and friends. The way you put it, is that he's guilty and needs to be proven innocent...

I am going off of the article...
Quote:
" I do some VPN stuff for people and Web/FTP/SFTP servers. A lot of friends and family stream stuff off me from my huge media collection. And I also do some P2P and Usenet stuff."
Quote:
An IT professional who manages a test lab for an Internet storage company
Quote:
running a rack of seven servers with 209TB of raw storage in his house.
Quote:
"which I push quite a bit from as well. It runs game-servers and hosts what used to be the only LA SpeedTest.net server and a bunch of other stuff."
Quote:
"I only switched to residential simply because business pricing wasn't in line with residential anymore,"
Quote:
"I don't mind upgrading to business if that's really all the problem is," houkouonchi told me. "It just surprises me they would bother going after people just to get them to pay a little bit more per month.

From the ToS
Quote:
allow third parties to use the Service via wired, wireless or other means.
Quote:
or use the Service to host any type of server. Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service.




The person being accused is admitting to breaking the ToS.... that's enough for me, him using 30-89,000 GB of data is something else all together.
 
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