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What do you guys use for remote assist?

post #1 of 5
Thread Starter 
What do you guys use for remote assist in Windows for home or office? Say you want to help a friend out or your at the office on a support call?
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post #2 of 5
TeamViewer is really easy to use and you aren't required to install it. Just run the application and you're set.

Link
post #3 of 5
http://join.me

I use that when I need to assist a friend or support a remote user, but for internal remote control, I use Microsoft System Center Configuration Manager (way more than just remote control).
post #4 of 5
windows rdp - mstsc - port: 3389 - that is the default port, to change it watch this
http://youtu.be/JEdgZuhRIck



teamviewer
http://www.teamviewer.com/en/index.aspx
Edited by levontraut - 5/25/13 at 2:48pm
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post #5 of 5
Quote:
Originally Posted by tycoonbob View Post

http://join.me

I use that when I need to assist a friend or support a remote user, but for internal remote control, I use Microsoft System Center Configuration Manager (way more than just remote control).

I used to use join.me for external users, but then I realized that it works really poorly on W7 clients. It reliably drops my control at least once per session, usually a lot more than that before I tell them to trundle on over to teamviewer.com.

For internal users, RDP all the way. I don't like people watching what I'm doing or fighting over the mouse. Of course with RDP you run the risk of the user logging back in and kicking you off, but a quick trip over to AD/UC to change their password fixes that. wink.gif
    
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