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Fixing laptop need XTREME help

post #1 of 9
Thread Starter 
well the name captures what i need, i am fixing my freinds laptop and explorer.exe wont initilze *i know spelling* you log in to any of the people's acounts and nothing just the background comes up -_-. I can open the task manager and stuff is running ALL BUT EXPOLRER, i open command promt and have been doing stuff though there. Now the CPU ussage spikes aprox every ten seconds to 100% then 0, its a toshiba satelite celeron M thats all i know from looking at it i can't do anything and i can't get into bios cuz of how they have set it up can you reinstall windows from windows? jw never tried it
here is list of processes
wscntfy.exe
taskmgr.exe
alg.exe
svhost.exe
wdfmgr.exe
svhost.ee
svhost.exe
wmiprvse.exe
system idle Process
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svhost.exe
svhost.exe
wuaclt.exe
spoolsv.exe
lvprcsrv.exe
cfsvcs.exe
dvdramsv.exe
fxssc.exe

Thx for the help
Obelisk
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Obelisk
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post #2 of 9
prolly a stupid question have you tried to start explorer.exe from the command prompt. it sounds like a virus of sorts. is there any good av software on the comp? if they have norton or mcafee just uninstall it.get avast its free and a good av.once u finalize ur download of avast you will have the option to do a boot time scan accept this and restart and let me know what the findings are......you can start anything in windows through the run command if u need help with commands let me know........
    
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post #3 of 9
Looks like we have SPAM..Mods in power!

This does sound like a spyware/virus issue. You can manually start it by clicking "File" in the Task Manager. Then go to "new task" and simply type in "explorer.exe" A reinstallation of windows should fix the issue.
Monstar Bawls
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Monstar Bawls
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post #4 of 9
Setobew, um, you do realize you are hijacking the thread and violating the TOS? You're not allowed to advertise stuff. Just be careful. You probably want to delete your message.
    
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post #5 of 9
Thread Starter 
dude i'm not dumb i tried that the instance of it starts *procesoes go to 26* then jumps back to 25 without even trying i've tried everything i'm just reformat this beast *lol this laptop is sick and not in a good way*
Obelisk
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post #6 of 9
well then why ask 4 help if ur that willing to reformat....................
    
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CPUMotherboardGraphicsRAM
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Hard DriveOSMonitorKeyboard
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post #7 of 9
Thread Starter 
didn't want to wanted to not go through hassle might be somethign i could end for it to start back up thats why i asked.
Obelisk
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Obelisk
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II 720BE @3.2Ghz Gigabyte US2H EvGa 450 GTS GSkill 1066 3GB 
Hard DriveOptical DriveOSMonitor
160 GB Cav Lite-on DVD Burner Windows Vista 32bit SP2 21' Sony Trinitron 85Hrz RR 
PowerCase
400W Corsair NZXT BETA Evo 
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post #8 of 9
u can just run anti virus programs find and delete the virus as long as you identify the virus type you can find out how to eliminate it. it has corrupted ur registry if there is a backup point on the comp than u can always use that.or you can make an antvirus boot disk on another comp and use it on the laptop......
    
CPUMotherboardGraphicsRAM
1055t@3.8 Crosshair IV Formula Diamond 5850 4gb G-Skill Ripjaw 1600 
Hard DriveOSMonitorKeyboard
64gb SSD w/trim WIndows 7 Pro 64bit 21.5 Dell Ultrasharp Microsoft Sidewinder 
PowerCaseMouseMouse Pad
750w Decathalon Lancool k-62 G5 Razer Xact Mat 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
1055t@3.8 Crosshair IV Formula Diamond 5850 4gb G-Skill Ripjaw 1600 
Hard DriveOSMonitorKeyboard
64gb SSD w/trim WIndows 7 Pro 64bit 21.5 Dell Ultrasharp Microsoft Sidewinder 
PowerCaseMouseMouse Pad
750w Decathalon Lancool k-62 G5 Razer Xact Mat 
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post #9 of 9
Thread Starter 
it was worst then that i couldn't do anythign lol, i could run paint, minesweeper and coudl run msconfig lol with cmd all toher programs just bugged out
Obelisk
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CPUMotherboardGraphicsRAM
Phenom II 720BE @3.2Ghz Gigabyte US2H EvGa 450 GTS GSkill 1066 3GB 
Hard DriveOptical DriveOSMonitor
160 GB Cav Lite-on DVD Burner Windows Vista 32bit SP2 21' Sony Trinitron 85Hrz RR 
PowerCase
400W Corsair NZXT BETA Evo 
  hide details  
Reply
Obelisk
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II 720BE @3.2Ghz Gigabyte US2H EvGa 450 GTS GSkill 1066 3GB 
Hard DriveOptical DriveOSMonitor
160 GB Cav Lite-on DVD Burner Windows Vista 32bit SP2 21' Sony Trinitron 85Hrz RR 
PowerCase
400W Corsair NZXT BETA Evo 
  hide details  
Reply
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