Missed the shipping drama... but yep - it's always
the shipper that has to file the claim. It actually makes sense if you think about it legally
(which is often the opposite of thinking logically
The only person that has a legally binding contract with the company is the shipper - the buyer has a contract with the shipper as well - but the company shipping the product has no contract with the recipient (in fact, they may not even have any contact with the recipient unless it was shipped with signature confirmation required).
The only exception to this is actually the USPS (or at least it was the case). I was able to file a claim as a recipient with them - I purchased some speakers on ebay which arrived with damaged drivers... they said I could either return to the shipper and have them file a claim for reimbursement - or I could repair the speakers myself and get reimbursed for the costs. I picked the later because I purchased them to mod the crossovers anyway - so I bought all new drivers (tweeters too even though they were fine) and USPS wrote me a check for the full amount. The only thing it cost me was labor - but the speakers were all brand new when I was finished.
That is the one and only
time I've ever been able to file a claim as a recipient - all the rest of the time it required RMA to the shipper and then refund/replacement on their end to me.