Overclock.net › Forums › Intel › Intel Motherboards › ASUS P8Z77-V Failure and ASUS' Response
New Posts  All Forums:Forum Nav:

ASUS P8Z77-V Failure and ASUS' Response - Page 3

post #21 of 105
Thread Starter 
Quote:
Originally Posted by DeXel View Post

That's just lol. They don't even know their own policies. However, they claim it was water damage (figure 33) which can be a problem to prove.

Anyway, good luck!

Well, luckily, they accidentally told me it was water damage. They claim that they accidentally sent me someone else's information and that mine is a burned PCB. This gives me more of a chance, but we will see.
post #22 of 105
Quote:
Originally Posted by sbdblyss View Post

Well, luckily, they accidentally told me it was water damage. They claim that they accidentally sent me someone else's information and that mine is a burned PCB. This gives me more of a chance, but we will see.

i claim that this
Quote:
They claim that they accidentally sent me someone else's information and that mine is a burned PCB.

is a freaking lie.

they know what they are doing its not their first rodeo...

ASUS, i just bought a 400 dollar maximus v extreme, please don't do this.

you are my go to guys for motherboards, i'm done with everyone else.
Gaming Rig
(17 items)
 
File Server
(13 items)
 
 
CPUMotherboardGraphicsGraphics
Core i7 4790K ASUS Z97-WS Gigabyte GeForce GTX 980 Gigabyte GeForce GTX 980 
RAMHard DriveHard DriveCooling
16 Gb's Mushkin DDR3 @ 1600 MHz Crucial M500 SSD 240gb 4 Seagate Cheetah 15.7 15k rpm 300Gb Drives in... Coolit ECO C240 
OSMonitorMonitorPower
Windows 7 Ultimate ASUS PB287Q 4K Monitor HTC Vive Coolermaster Silent Pro M 1000W 
CaseMouseMouse PadAudio
Rosewill Blackhawk Ultra Razer Deathadder 2013 Steelseries Qck Mass Super Thick Cloth Mouse Pad Genius SW-G2.1 1250 4PC Gaming Speakers 
Other
Dell PERC H310 
CPUMotherboardRAMHard Drive
Core i3 2120 Supermicro X9SCM-F 4 Gb Kingston 1600mhz DDR3 ECC 12 Segate 2tb drives (RAID 6) 
Hard DriveHard DriveOSPower
ADATA SP600 SSD 24 Toshiba DT01ACA200 drives (2 RAID 6's) Windows 7 Ultimate 64 bit. OCZ ZT750 Supermicro PWS-665-PQ 
CaseOtherOtherOther
Norco 4020 and Norco 4224 LSI 9260-4i Raid Card Intel RES2SV240 20 port Expander. HP SAS 24 por... Voltaire 410Ex Hca Infiniband HBA 
  hide details  
Reply
Gaming Rig
(17 items)
 
File Server
(13 items)
 
 
CPUMotherboardGraphicsGraphics
Core i7 4790K ASUS Z97-WS Gigabyte GeForce GTX 980 Gigabyte GeForce GTX 980 
RAMHard DriveHard DriveCooling
16 Gb's Mushkin DDR3 @ 1600 MHz Crucial M500 SSD 240gb 4 Seagate Cheetah 15.7 15k rpm 300Gb Drives in... Coolit ECO C240 
OSMonitorMonitorPower
Windows 7 Ultimate ASUS PB287Q 4K Monitor HTC Vive Coolermaster Silent Pro M 1000W 
CaseMouseMouse PadAudio
Rosewill Blackhawk Ultra Razer Deathadder 2013 Steelseries Qck Mass Super Thick Cloth Mouse Pad Genius SW-G2.1 1250 4PC Gaming Speakers 
Other
Dell PERC H310 
CPUMotherboardRAMHard Drive
Core i3 2120 Supermicro X9SCM-F 4 Gb Kingston 1600mhz DDR3 ECC 12 Segate 2tb drives (RAID 6) 
Hard DriveHard DriveOSPower
ADATA SP600 SSD 24 Toshiba DT01ACA200 drives (2 RAID 6's) Windows 7 Ultimate 64 bit. OCZ ZT750 Supermicro PWS-665-PQ 
CaseOtherOtherOther
Norco 4020 and Norco 4224 LSI 9260-4i Raid Card Intel RES2SV240 20 port Expander. HP SAS 24 por... Voltaire 410Ex Hca Infiniband HBA 
  hide details  
Reply
post #23 of 105
Thread Starter 
I hope they are not lying. This is the e-mail regarding the mix up:

"Hello,

I do apologize I sent you you another customers quote and sent the other customer yours. Your unit did come in with burn damage like on the picture. At this point all I can do is offer you a discount price of $90.00 (shipping waived) for replacement. Please let me know how you would like to proceed. Thanks


Best Regards,

Monica Villicana"
post #24 of 105
Sorry to hear you are having trouble with your RMA process
it not only differs between manufacturers, but sometimes you just get an incompetent engineer or support person, who will initially make mistakes and then try to cover them up, as admitting being wrong would be a cost and thus noted.


Good luck getting it sorted, do not back down, include at statement relating to all inconvenience and expenses incurred due to the delays.
    
CPUMotherboardGraphicsRAM
5820k MSI X99S SLI PLUS Gigabyte GTX 1060 Mini 6GB OC 16GB GSKILL 2400 Ripjaw 
RAMHard DriveHard DriveHard Drive
16GB Avexir Raiden Rog Certified 2600 DDR4 Samsung 840 EVO 750 Seagate 1TB Seagate 1TB 
CoolingOSMonitorKeyboard
Custome water loop, EK Supremecy MX CPU Block,... Windows 10 Pro 64Bit Benq XL2430T Keycool 87 II 
PowerCaseMouseMouse Pad
Seasonic Snow Silent 750 Platinum Cooltek W2 upgraded to tempered glass window pa... Func MS-2 MSI Thunderstorm Aluminium Mousepad 
Audio
Steelseries Siberia Elite 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
5820k MSI X99S SLI PLUS Gigabyte GTX 1060 Mini 6GB OC 16GB GSKILL 2400 Ripjaw 
RAMHard DriveHard DriveHard Drive
16GB Avexir Raiden Rog Certified 2600 DDR4 Samsung 840 EVO 750 Seagate 1TB Seagate 1TB 
CoolingOSMonitorKeyboard
Custome water loop, EK Supremecy MX CPU Block,... Windows 10 Pro 64Bit Benq XL2430T Keycool 87 II 
PowerCaseMouseMouse Pad
Seasonic Snow Silent 750 Platinum Cooltek W2 upgraded to tempered glass window pa... Func MS-2 MSI Thunderstorm Aluminium Mousepad 
Audio
Steelseries Siberia Elite 
  hide details  
Reply
post #25 of 105
Subscribing here... I'm interested to see how they get themselves out of this one.
Bench Stuffs
(32 items)
 
ITX Daily Driver
(11 items)
 
For Sale: 6GHz+ 980X
$225 (USD) or best offer
CPUCPUCPUCPU
Intel Core i7 920 Intel Xeon W3520 Intel Core i7 4770K Intel Core 2 Duo E8500 
CPUCPUCPUCPU
Intel Pentium G3258 Intel QX9650 AMD FX 4300 Intel E2140 
CPUMotherboardGraphicsGraphics
E4300 Asus Rampage Extreme / P5E3 Deluxe / Gigabyte X... MSI GTX 275 Lightning MSI HD 7970 Lightning 
GraphicsGraphicsGraphicsGraphics
Asus GTX 285 Matrix Platinum MSI HD 5870 Lightning EVGA GTX 980 TI Classified K|ngp|n Edition MSI GTX 580 Lightning 
RAMRAMRAMRAM
Corsair Dominator Platinum 2666 10-12-12 Samsung Corsair Dominator GT 2000 7-8-7 Hypers Kingston HyperX 2000 9-9-9 BBSE G.Skill Trident 2000 9-9-9 PSC 
Hard DriveHard DriveHard DriveCooling
Kingston SSD Now! 128GB Patriot Torqx 2 32GB Seagate 80GB XPSC Rasa + EK VGA + HWLabs Black Ice GTX 360 +... 
OSOSOSKeyboard
W7 Pro x64 SP1 Windows XP x86 SP3 W8.1 Ducky Shine 3, Cherry Brown Switches 
PowerCaseMouseMouse Pad
Corsair AX1200 Dimastech Easy V2.5! <3 Logitech G5 Battlefield 2142 Edition Puretrak Stealth 
  hide details  
Reply
Bench Stuffs
(32 items)
 
ITX Daily Driver
(11 items)
 
For Sale: 6GHz+ 980X
$225 (USD) or best offer
CPUCPUCPUCPU
Intel Core i7 920 Intel Xeon W3520 Intel Core i7 4770K Intel Core 2 Duo E8500 
CPUCPUCPUCPU
Intel Pentium G3258 Intel QX9650 AMD FX 4300 Intel E2140 
CPUMotherboardGraphicsGraphics
E4300 Asus Rampage Extreme / P5E3 Deluxe / Gigabyte X... MSI GTX 275 Lightning MSI HD 7970 Lightning 
GraphicsGraphicsGraphicsGraphics
Asus GTX 285 Matrix Platinum MSI HD 5870 Lightning EVGA GTX 980 TI Classified K|ngp|n Edition MSI GTX 580 Lightning 
RAMRAMRAMRAM
Corsair Dominator Platinum 2666 10-12-12 Samsung Corsair Dominator GT 2000 7-8-7 Hypers Kingston HyperX 2000 9-9-9 BBSE G.Skill Trident 2000 9-9-9 PSC 
Hard DriveHard DriveHard DriveCooling
Kingston SSD Now! 128GB Patriot Torqx 2 32GB Seagate 80GB XPSC Rasa + EK VGA + HWLabs Black Ice GTX 360 +... 
OSOSOSKeyboard
W7 Pro x64 SP1 Windows XP x86 SP3 W8.1 Ducky Shine 3, Cherry Brown Switches 
PowerCaseMouseMouse Pad
Corsair AX1200 Dimastech Easy V2.5! <3 Logitech G5 Battlefield 2142 Edition Puretrak Stealth 
  hide details  
Reply
post #26 of 105
It's the ASUS way. Customer's has to end up fighting for the warranty to be covered on an item. It shouldn't even be like this but ALWAYS happens with ASUS.
1st ever build
(13 items)
 
2nd Build
(6 items)
 
 
CPUMotherboardGraphicsRAM
Intel 3770k ASUS Max V Extreme EVGA Titan Corsair Dominator 16GB 1633 
Hard DriveOSMonitorMonitor
Intel SSD Cosair H100i Win 7 Pro ASUS VG248qe 
KeyboardPowerCaseMouse
Corsair K90 Corsair AX850 Phantom 630 Corsair M60 
CPUMotherboardGraphicsRAM
4970k gene vii 750 ti corsair dom 
Optical DriveCase
intel 730 350d 
  hide details  
Reply
1st ever build
(13 items)
 
2nd Build
(6 items)
 
 
CPUMotherboardGraphicsRAM
Intel 3770k ASUS Max V Extreme EVGA Titan Corsair Dominator 16GB 1633 
Hard DriveOSMonitorMonitor
Intel SSD Cosair H100i Win 7 Pro ASUS VG248qe 
KeyboardPowerCaseMouse
Corsair K90 Corsair AX850 Phantom 630 Corsair M60 
CPUMotherboardGraphicsRAM
4970k gene vii 750 ti corsair dom 
Optical DriveCase
intel 730 350d 
  hide details  
Reply
post #27 of 105
Same thing happened with me. I had a stock 2500k. About after a month, I was playing BF3 then all of a sudden I smelled a burning smell and my PC shut off. I tried another PSU, GPU, CPU, and with no luck. I took off the VRM heatsink and it was burnt just like yours.... I did an RMA with ASUS explaining the problem and they gave me an RMA number right away.

I ship it out and 3 weeks go by. I recieve the same motherboard I sent in. Literally. I was like..... ***?. There is no way, I put in the motherboard and it does not even turn on. I called customer service and told them I recieved the SAME motherboard I sent in. So I was 2 months without a mobo because of ASUS. They sent me the same damn burnt board that I sent in.

So I am supporting ASUS no more after that. All my mobos will be gigabyte unless they do the same.
Queso Fresco
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7 3770k GIGABYTE G1.Sniper M3 Z77 ASUS Turbo GTX 1060  G. Skill Trident X 2400 16gb 
Hard DriveHard DriveCoolingOS
Samsung 840 250gb Intel 320 160gb SilverStone Heligon HE01 Windows 10 
MonitorKeyboardPowerCase
Achieva Shimian  Monoprice MX Black SeaSonic X-750 Corsair 350D 
Mouse
Nixeus Revel 
  hide details  
Reply
Queso Fresco
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7 3770k GIGABYTE G1.Sniper M3 Z77 ASUS Turbo GTX 1060  G. Skill Trident X 2400 16gb 
Hard DriveHard DriveCoolingOS
Samsung 840 250gb Intel 320 160gb SilverStone Heligon HE01 Windows 10 
MonitorKeyboardPowerCase
Achieva Shimian  Monoprice MX Black SeaSonic X-750 Corsair 350D 
Mouse
Nixeus Revel 
  hide details  
Reply
post #28 of 105
Quote:
Originally Posted by FeuerInDerNacht View Post

Take it to a small claims court. What's a few hundred dollars to a multi-billion dollar corporation?

Just make the amount paid for the board as the claim and enjoy the money lol. They won't show up, happened before.

People need to start paying attention to this. I had the same problem with MSI. I've been an avid Asus fan. I decided to go with MSI and 3 months down the line, it just dies. Some capacitors just went ****.

After RMA and sending it in for "repair" or "replacement, - well, they sent me the same board back.

I thought they fixed it, now mind you we are in week 3 of the process.

I check the board and is not working.

Sent them an email stating that i will go to court and get my motherboard cost covered in addition to the shipping i spent sending it back AND lost wages for the time my pc has been down.

I got a new board sent to me with a UPS send back for the old one. ( will never buy MSI ever again)

Take them to court, they wont show up or just cave in really fast. hell , the item cost over $150 - court is $36 and when you win is settlement plus court cost. wink.gif
post #29 of 105
Thread Starter 
Updated original thread...
post #30 of 105
Let's see what legal action threats will do. Hopefully they will consider replacing your RMA ASAP...
Edited by aznpersuazn - 6/17/13 at 8:34am
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Intel Motherboards
Overclock.net › Forums › Intel › Intel Motherboards › ASUS P8Z77-V Failure and ASUS' Response