Overclock.net › Forums › Intel › Intel Motherboards › ASUS P8Z77-V Failure and ASUS' Response
New Posts  All Forums:Forum Nav:

ASUS P8Z77-V Failure and ASUS' Response - Page 6

post #51 of 105
Thread Starter 
I received a reply from ASUS today. She gave me the phone number to a supervisor, but stated that she, Monica, is from corporate. I'm assuming she stated that she is from corporate in order to indirectly imply that a supervisor won't be able to bypass her decision to screw me. She the provided me with their legal department's address. I will be sending a demand letter, written by my lawyer, tomorrow. Luckily, I am close with a lawyer who can advise me through the small claims process. I'm so fired up. ASUS is going to pay for this board, even if it costs me more money than the board is worth.
post #52 of 105
Quote:
Originally Posted by sbdblyss View Post

I received a reply from ASUS today. She gave me the phone number to a supervisor, but stated that she, Monica, is from corporate. I'm assuming she stated that she is from corporate in order to indirectly imply that a supervisor won't be able to bypass her decision to screw me. She the provided me with their legal department's address. I will be sending a demand letter, written by my lawyer, tomorrow. Luckily, I am close with a lawyer who can advise me through the small claims process. I'm so fired up. ASUS is going to pay for this board, even if it costs me more money than the board is worth.

Despite being a fan of Asus boards (so far always been a pleasure to work with, yes even with support in NL) im totally rooting for you man.
Windified
(13 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 3770K ASUS Maximus V Gene  XFX Radeon HD 7970 Double Dissipation Ghz Edition G.Skill Sniper 8GB DDR3-1866 CL9 kit 
Hard DriveOptical DriveMonitorPower
Seagate Barracuda 7200.14 1TB Optiarc AD-7280S Black Eizo Foris FS2333 Black XFX Pro 450W Core Edition  
Case
In Win Griffin 
  hide details  
Reply
Windified
(13 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 3770K ASUS Maximus V Gene  XFX Radeon HD 7970 Double Dissipation Ghz Edition G.Skill Sniper 8GB DDR3-1866 CL9 kit 
Hard DriveOptical DriveMonitorPower
Seagate Barracuda 7200.14 1TB Optiarc AD-7280S Black Eizo Foris FS2333 Black XFX Pro 450W Core Edition  
Case
In Win Griffin 
  hide details  
Reply
post #53 of 105
Letsssssss goooooooo!!!!!!
The Black Whale
(16 items)
 
Skinny Whale
(8 items)
 
For Sale: WC PARTS
$1 (USD)
CPUGraphicsRAMHard Drive
Intel® Core™ i7-4700MQ Intel HD 4600 8GB DDR3 1 TB 
OSKeyboardMouseAudio
Windows 8 Corsair K60 Cyborg RAT 9 Logitech G930 
  hide details  
Reply
The Black Whale
(16 items)
 
Skinny Whale
(8 items)
 
For Sale: WC PARTS
$1 (USD)
CPUGraphicsRAMHard Drive
Intel® Core™ i7-4700MQ Intel HD 4600 8GB DDR3 1 TB 
OSKeyboardMouseAudio
Windows 8 Corsair K60 Cyborg RAT 9 Logitech G930 
  hide details  
Reply
post #54 of 105
Not sure how it is in the US, but down under we can write to retail ombudsman which then means the government pokes the warranty with a big pointy stick and things get resolved quite quickly.

I have had similar shenanigans with EVGA, I hope it works out.
The Claw
(23 items)
 
Mates
(20 items)
 
Dream PC Comp
(7 items)
 
CPUMotherboardGraphicsGraphics
I7-950 @ 3.8GHz ASRock X58 Extreme3 Gigabyte GTX 760 @ 1350 EVGA GTX 560 ( PhysX ) 
RAMHard DriveHard DriveHard Drive
12GB Corsair 1600Mhz Corsair Force 80GB SSD Samsung Spinpoint 1TB Samsung Spinpoint 1TB 
Hard DriveHard DriveOptical DriveCooling
Seagate 2TB Corsair Force GS 128GB Pioneer 12X Blu-Ray Corsair H100i 
OSMonitorMonitorKeyboard
Windows 8.1 Pro 64 Bit Samsung 22 Inch LCD Asus 27 Inch LED Logitech G110 
PowerCaseMouseMouse Pad
Corsair AX 750 Coolermaster CM 690 II Advanced Nvidia Edition. Logitech G5 Razor Goliath 
AudioAudioOther
Logitech 5.1 Corsair Vengeance 1500 7.1  IKEA DESK!!!!!! 
CPUMotherboardGraphicsGraphics
I5-2500K ASrock Z68 Extreme3 Gen3 Sapphire OC 7970 Sapphire OC 7970 
RAMHard DriveHard DriveHard Drive
Crosair Vengance 8GB 1600 Mhz OCZ Agility 3 120GB WD 500GB 7200 RPM WD 2TB 7200 RPM 
Hard DriveOptical DriveCoolingOS
Corsair Forice GS 128GB LG Optical CD/DVD Coolermaster V6 GT Windows 7 Pro 
MonitorMonitorMonitorKeyboard
Asus VE248Q Asus VE248Q Asus VE248Q Microsoft Essentials 
PowerCaseMouseMouse Pad
Corsair AX 760 CoolerMaster nvidia Edition CM 690 II Advanced  Logitech G500 Razor Golithias 
CPUMotherboardGraphicsRAM
Intel I7 4770K ASUS Maximus VI Extreme Motherboard MSI GTX 780 Corsair Vengeance 32GB 
CoolingPowerCase
Corsair H100 Corsair AX 860 corsair 600T White 
  hide details  
Reply
The Claw
(23 items)
 
Mates
(20 items)
 
Dream PC Comp
(7 items)
 
CPUMotherboardGraphicsGraphics
I7-950 @ 3.8GHz ASRock X58 Extreme3 Gigabyte GTX 760 @ 1350 EVGA GTX 560 ( PhysX ) 
RAMHard DriveHard DriveHard Drive
12GB Corsair 1600Mhz Corsair Force 80GB SSD Samsung Spinpoint 1TB Samsung Spinpoint 1TB 
Hard DriveHard DriveOptical DriveCooling
Seagate 2TB Corsair Force GS 128GB Pioneer 12X Blu-Ray Corsair H100i 
OSMonitorMonitorKeyboard
Windows 8.1 Pro 64 Bit Samsung 22 Inch LCD Asus 27 Inch LED Logitech G110 
PowerCaseMouseMouse Pad
Corsair AX 750 Coolermaster CM 690 II Advanced Nvidia Edition. Logitech G5 Razor Goliath 
AudioAudioOther
Logitech 5.1 Corsair Vengeance 1500 7.1  IKEA DESK!!!!!! 
CPUMotherboardGraphicsGraphics
I5-2500K ASrock Z68 Extreme3 Gen3 Sapphire OC 7970 Sapphire OC 7970 
RAMHard DriveHard DriveHard Drive
Crosair Vengance 8GB 1600 Mhz OCZ Agility 3 120GB WD 500GB 7200 RPM WD 2TB 7200 RPM 
Hard DriveOptical DriveCoolingOS
Corsair Forice GS 128GB LG Optical CD/DVD Coolermaster V6 GT Windows 7 Pro 
MonitorMonitorMonitorKeyboard
Asus VE248Q Asus VE248Q Asus VE248Q Microsoft Essentials 
PowerCaseMouseMouse Pad
Corsair AX 760 CoolerMaster nvidia Edition CM 690 II Advanced  Logitech G500 Razor Golithias 
CPUMotherboardGraphicsRAM
Intel I7 4770K ASUS Maximus VI Extreme Motherboard MSI GTX 780 Corsair Vengeance 32GB 
CoolingPowerCase
Corsair H100 Corsair AX 860 corsair 600T White 
  hide details  
Reply
post #55 of 105
Subbed. Asus has it coming.
 
Gsvlip Dudyrm
(15 items)
 
Oda'maksv
(9 items)
 
CPUMotherboardGraphicsRAM
3770k @ 4.5 1.312 load z77 Sabertooth GTX 1070 Gaming 2126/2249 w/ Hybrid cooler Patriot Viper Xtreme D2 1600  
Hard DriveHard DriveHard DriveOptical Drive
Samsung 850 Pro 1TB 4TB RAID 0 4.5TB RAID 0 <.< DVD drive 
CoolingCoolingOSMonitor
H105 EVGA Hybrid GPU cooler Windows 10 Asus MG279Q - 24" 144Hz 1080p 
KeyboardPowerCaseMouse
Filco Majestic II w/ Cherry Reds Seasonic X 760W CM690 II Adv. Logitech G400 
Mouse PadAudioAudioAudio
Razer Goliath AKG A701 JDS Labs Objective 2 JDS Labs ODAC 
CPUMotherboardGraphicsRAM
Core i5 750 3.99 (190x21) 1.376v Load ASUS P7P55d-E Pro GTX 670 FTW <- Poor overclocker :( 8GB (4x2GB) G.Skill DDR3 1600 
Hard DriveHard DriveOptical DriveOS
Samsung 830 Evo 128GB 2x 2TB  Some DVD drive OSX 10.10.4 
MonitorPowerCaseMouse
Asus 1080P Crap TX 750 HAF 922 G400s 
Mouse PadOther
Apple Keyboard Xbox One controler 
CPURAMHard DriveHard Drive
C2D 2,26GHz under volted @ .978v 8GB  Crucial M4 64GB SSD 500GB Scorpio Black 
OSMonitorKeyboardMouse
OS X 10.0 1280x800 Built-in Trackpad 
Audio
Built-in 
  hide details  
Reply
 
Gsvlip Dudyrm
(15 items)
 
Oda'maksv
(9 items)
 
CPUMotherboardGraphicsRAM
3770k @ 4.5 1.312 load z77 Sabertooth GTX 1070 Gaming 2126/2249 w/ Hybrid cooler Patriot Viper Xtreme D2 1600  
Hard DriveHard DriveHard DriveOptical Drive
Samsung 850 Pro 1TB 4TB RAID 0 4.5TB RAID 0 <.< DVD drive 
CoolingCoolingOSMonitor
H105 EVGA Hybrid GPU cooler Windows 10 Asus MG279Q - 24" 144Hz 1080p 
KeyboardPowerCaseMouse
Filco Majestic II w/ Cherry Reds Seasonic X 760W CM690 II Adv. Logitech G400 
Mouse PadAudioAudioAudio
Razer Goliath AKG A701 JDS Labs Objective 2 JDS Labs ODAC 
CPUMotherboardGraphicsRAM
Core i5 750 3.99 (190x21) 1.376v Load ASUS P7P55d-E Pro GTX 670 FTW <- Poor overclocker :( 8GB (4x2GB) G.Skill DDR3 1600 
Hard DriveHard DriveOptical DriveOS
Samsung 830 Evo 128GB 2x 2TB  Some DVD drive OSX 10.10.4 
MonitorPowerCaseMouse
Asus 1080P Crap TX 750 HAF 922 G400s 
Mouse PadOther
Apple Keyboard Xbox One controler 
CPURAMHard DriveHard Drive
C2D 2,26GHz under volted @ .978v 8GB  Crucial M4 64GB SSD 500GB Scorpio Black 
OSMonitorKeyboardMouse
OS X 10.0 1280x800 Built-in Trackpad 
Audio
Built-in 
  hide details  
Reply
post #56 of 105
Wow... Asus might end up spending who knows how much money in legal fees not to mention more bad PR because they just had to try and get another $80 from you. Doesn't take an MBA grad to figure out that's not a wise business practice. I'd be very surprised if Asus is willing to go to small clams court rather than just send you a replacement board. Please keep updating.
My System
(17 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 2700k @ 4.5Ghz (HT on) MSI Z77A-GD65 EVGA GTX 580 Classified 3GB @ 920Mhz G.Skill Ripjaws 16GB DDR3 @ 2133Mhz 
Hard DriveHard DriveHard DriveCooling
Crucial M4 SSD 256GB (OS) WD Caviar Black 2TB (Data) 2x Samsung F4EG 2TB (Data) Thermalright Archon 2x140mm 
OSMonitorKeyboardPower
Windows 7 Ultimate 64bit Dell U3011 Logitech G710+ mechanical keyboard Corsair HX850 
CaseAudio
Silverstone Fortress FT02 Asus Xonar Essence STX 
  hide details  
Reply
My System
(17 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 2700k @ 4.5Ghz (HT on) MSI Z77A-GD65 EVGA GTX 580 Classified 3GB @ 920Mhz G.Skill Ripjaws 16GB DDR3 @ 2133Mhz 
Hard DriveHard DriveHard DriveCooling
Crucial M4 SSD 256GB (OS) WD Caviar Black 2TB (Data) 2x Samsung F4EG 2TB (Data) Thermalright Archon 2x140mm 
OSMonitorKeyboardPower
Windows 7 Ultimate 64bit Dell U3011 Logitech G710+ mechanical keyboard Corsair HX850 
CaseAudio
Silverstone Fortress FT02 Asus Xonar Essence STX 
  hide details  
Reply
post #57 of 105
Thread Starter 
Quote:
Originally Posted by Bonn93 View Post

Not sure how it is in the US, but down under we can write to retail ombudsman which then means the government pokes the warranty with a big pointy stick and things get resolved quite quickly.

I have had similar shenanigans with EVGA, I hope it works out.

Although the government here is becoming overly intrusive, they are not interested in protecting us in that manner, lol. Small claims is basically the same thing. Of course, ASUS has one more chance to make things right. I will start by sending a demand letter today, which is required, and then after a week or so, I will file the paperwork if they do not respond. I would file it today, but the judge would not like that proper documented notice (mail) was not sent.
post #58 of 105
Thread Starter 
Haha. You guys should give this number a call if you want a good laugh. ASUS sent me to this number after dealing with me on the phone. I think it's just a phone number that loops a jingle about how amazing ASUS is. I can't believe how they treat people! haha. 510-818-4877
Edited by sbdblyss - 6/21/13 at 9:36am
post #59 of 105
Quote:
Originally Posted by sbdblyss View Post

Haha. You guys should give this number a call if you want a good laugh. ASUS sent me to this number after dealing with me on the phone. I think it's just a phone number that loops a jingle about how amazing ASUS is. I can't believe how they treat people! haha. 510-818-4877

I just called, customer care picked up.
Mighty-iTX
(12 items)
 
One foot in..
(17 items)
 
mATX
(12 items)
 
CPUMotherboardGraphicsRAM
i7-4770K M7-Impact Strix GTX980 Samsung 
Hard DriveCoolingOSMonitor
Crucial M4 256 Glacer 240L W8.1 K272HUL 
KeyboardPowerCaseMouse
Saitek Seasonic X-650 Prodigy MX518 
CPUMotherboardGraphicsGraphics
4770K/45/43 Maximus VI Extreme R290X R290X 
RAMHard DriveHard DriveOptical Drive
Samsung Crucial M4 64GB RAIDR LSSWM 
CoolingOSMonitorKeyboard
Cooler Master Glacer 7 Ultimate 64 SyncMaster Eclipse 
PowerCaseMouseMouse Pad
XFX 1050 BE 600T Silver MX518 Desk 
CPUMotherboardGraphicsRAM
i5-4330 Z87 Gryphon GTX690 G.Skill RipJawsX 
Hard DriveCoolingOSMonitor
WD Blacks Hyper 212 W8.1 ACER 
KeyboardPowerCaseMouse
Logitech Ultra X3 1000w Corsair 230T Orange Razer 
  hide details  
Reply
Mighty-iTX
(12 items)
 
One foot in..
(17 items)
 
mATX
(12 items)
 
CPUMotherboardGraphicsRAM
i7-4770K M7-Impact Strix GTX980 Samsung 
Hard DriveCoolingOSMonitor
Crucial M4 256 Glacer 240L W8.1 K272HUL 
KeyboardPowerCaseMouse
Saitek Seasonic X-650 Prodigy MX518 
CPUMotherboardGraphicsGraphics
4770K/45/43 Maximus VI Extreme R290X R290X 
RAMHard DriveHard DriveOptical Drive
Samsung Crucial M4 64GB RAIDR LSSWM 
CoolingOSMonitorKeyboard
Cooler Master Glacer 7 Ultimate 64 SyncMaster Eclipse 
PowerCaseMouseMouse Pad
XFX 1050 BE 600T Silver MX518 Desk 
CPUMotherboardGraphicsRAM
i5-4330 Z87 Gryphon GTX690 G.Skill RipJawsX 
Hard DriveCoolingOSMonitor
WD Blacks Hyper 212 W8.1 ACER 
KeyboardPowerCaseMouse
Logitech Ultra X3 1000w Corsair 230T Orange Razer 
  hide details  
Reply
post #60 of 105
Interesting customer service issue but it's no surprise ASUS is pulling this off. ASUS has been like this for years. Yes, I do own a few ASUS products like a monitor and board. I did have to RMA the board as it died 2 months later. I wasn't denied an RMA but got back a refurbished board with a wireless card. I didnt' send in my board with the wireless card. This refurbished board had scratches and marks on it compared to my new board without any marks or anything.

But I do pray that my board and monitor don't go out so I don't have to deal with ASUS RMA. BTW, I posted my RMA experience on the ASUS forums and they closed/locked it LOL.. So if this RMA experience was posted in ASUS forum. It would of been closed long time ago.
Edited by WiLd FyeR - 6/21/13 at 12:51pm
1st ever build
(13 items)
 
2nd Build
(6 items)
 
 
CPUMotherboardGraphicsRAM
Intel 3770k ASUS Max V Extreme EVGA Titan Corsair Dominator 16GB 1633 
Hard DriveOSMonitorMonitor
Intel SSD Cosair H100i Win 7 Pro ASUS VG248qe 
KeyboardPowerCaseMouse
Corsair K90 Corsair AX850 Phantom 630 Corsair M60 
CPUMotherboardGraphicsRAM
4970k gene vii 750 ti corsair dom 
Optical DriveCase
intel 730 350d 
  hide details  
Reply
1st ever build
(13 items)
 
2nd Build
(6 items)
 
 
CPUMotherboardGraphicsRAM
Intel 3770k ASUS Max V Extreme EVGA Titan Corsair Dominator 16GB 1633 
Hard DriveOSMonitorMonitor
Intel SSD Cosair H100i Win 7 Pro ASUS VG248qe 
KeyboardPowerCaseMouse
Corsair K90 Corsair AX850 Phantom 630 Corsair M60 
CPUMotherboardGraphicsRAM
4970k gene vii 750 ti corsair dom 
Optical DriveCase
intel 730 350d 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Intel Motherboards
Overclock.net › Forums › Intel › Intel Motherboards › ASUS P8Z77-V Failure and ASUS' Response