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MacBook Booting to White Screen

post #1 of 20
Thread Starter 
Ok, customer brought in an Aluminum MacBook (Late 2008). Computer is not booting. However, I have been able to get it to boot after holding the Command+Option+O+F keys and letting go. It will boot to my diag USB drive with the 10.8 recovery OS. Is this a corrupt EFI or something? I was able to get into ASD 3S132 and that found some issues but sometimes that can be strange. Especially if the EFI is the issue to begin with.

Back story, customer took the computer to our local Apple store to do an upgrade or something. Computer was working when he took it in. Apple store was going to do an upgrade to 10.8 or something. In the middel something happened and the screen just went white. Has been that way since.

Now I am getting it to work but wondering if any of you ACMTs have any other suggestions??
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post #2 of 20
No OF on Intel Mac's

A PRAM reset will likely fix the screen issue..CMD+Opt+P+R

It was likely pulled form an external screen while running which makes OSX beg for mercy.

PRAM first, hold the option, for your bootable list and go on from there
 
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post #3 of 20
Thread Starter 
Yeah, I have tried that though. PRAM reset seems to do nothing. That is kind of the confusing part. I know this computer is EFI based and that is what has me confused as to why the open firmware keys would do anything at all but that has been the saving grace. Really odd. Will try PRAM once more just for grins and giggles. After I finish cloning the HD just to be safe. smile.gif
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post #4 of 20
Chris, you are talking to ACMT's here who have a bit of experience. We would have already tried the obvious first wink.gif

Alright, this is what I want to do:

First, take the customer's drive out and make a clone of it to have his data (or an image if the drive is good shape).
Next, try booting from a known good volume (I use a 64GB Ventrua Pro with Mountain Lion installed on it thumb.gif and it has partitions on it for Snow leopard, lion, and mountain lion installers. Plus, has all the software I need to get a machine back up on its feet. Oh, and has Techtools, diskwarrior, etc all on the OSX bootable side smile.gif )

If it boots, the next thing I would think of is an issue with possibly either the cable, drive, or logic board. I would first go for the obvious: drive.


Grab a known good hard drive and see if she will boot from that, if not, try a known good cable. If that still doesn't work, back the data up, mail off to apple for a logic board replacement.

If she works from a good drive, install mountain lion back onto the old drive and migrate from the clone/image. thumb.gif
 
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post #5 of 20
Thread Starter 
Got ya. I was most of the way down that road. I will tweak my methods there and see what I come up with. I could be a cable although the drive is showing up fine in with my diag USB drive. Will see what comes of this! Thanks XEB!!
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post #6 of 20
Thread Starter 
Ok, fingers crossed on this so far. . . had talked with customer and he was fine with wiping away the OS. (Backed it up just to be sure) Did a fresh install after wiping an MBR partition table and then back to GPT. Installed 10.6 and now the computer is rebooting on its own. Installing updates now but we will see if it is resolved. Actually feeling pretty hopeful. The upgrade that was botched must have messed up some frameworks or something deep. Just glad to avert a customer getting a new logic board if not needed. The only thing is the customer was saying the ethernet was working before taking it in. It is not working for me so that is odd. Anyway, it is looking good otherwise. Will update once updates and a few reboots are done. smile.gif wooohoo
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post #7 of 20
Quote:
Originally Posted by Lord Xeb View Post

Chris, you are talking to ACMT's here who have a bit of experience. We would have already tried the obvious first wink.gif

Alright, this is what I want to do:

First, take the customer's drive out and make a clone of it to have his data (or an image if the drive is good shape).
Next, try booting from a known good volume (I use a 64GB Ventrua Pro with Mountain Lion installed on it thumb.gif and it has partitions on it for Snow leopard, lion, and mountain lion installers. Plus, has all the software I need to get a machine back up on its feet. Oh, and has Techtools, diskwarrior, etc all on the OSX bootable side smile.gif )

If it boots, the next thing I would think of is an issue with possibly either the cable, drive, or logic board. I would first go for the obvious: drive.


Grab a known good hard drive and see if she will boot from that, if not, try a known good cable. If that still doesn't work, back the data up, mail off to apple for a logic board replacement.

If she works from a good drive, install mountain lion back onto the old drive and migrate from the clone/image. thumb.gif

Except the tried to use open firmware on a MacBook...
 
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post #8 of 20
Thread Starter 
Well, I used the keys for that just as a shot in the dark. It seemed to have helped. I know that it does not have open firmware though. The computer seems to acting fine now for the most part. Still a bit weird on a couple of the reboots.
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Western Digital Black (3.5") 1TB Western Digital Black (2.5") 750GB Western Digital Green (Bare Drive - External Ba... Western Digital Red (Bare Drive - External Back... 
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Hard DriveHard DriveHard DriveHard Drive
Western Digital Black (3.5") 1TB Western Digital Black (2.5") 750GB Western Digital Green (Bare Drive - External Ba... Western Digital Red (Bare Drive - External Back... 
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post #9 of 20
Quote:
Originally Posted by KyleMart06 View Post

Well, I used the keys for that just as a shot in the dark. It seemed to have helped. I know that it does not have open firmware though. The computer seems to acting fine now for the most part. Still a bit weird on a couple of the reboots.

Man, I'll bow to you and Xeb's training but I've been pulling Apple's and Mac's apart for 20+ years now it surprises me not alt all that it's working..

I'm glad it's working and wish you guy's well..Xeb is the one of the funniest people I've read and you seem quite forthright.
 
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CoolingCoolingCoolingOS
bequiet! Silent Wings 2 140mm PWM bequiet! Shadow Wings SW1 120mm PWM bequiet! Dark Rock Pro 3 Arch X64 / Gnome and OSX 10.11 
MonitorKeyboardPowerCase
Samsung 590D 4K KBC Poker II be quiet! Straight Power 10 400W bequiet! Silent Base 800 
MouseAudioAudio
Speedlink Omni VI  Sound Blaster Z  Bose Companion 2  
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i5 3427U The Googs HD4000 4GB DDR3 
Hard DriveOSMonitorKeyboard
32GB Flash / 128GB SanDisk Extreme SD card ChromeOS / Ubuntu 14.04 12" 2560x1700 bad 
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DD Portable
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Samsung 840 Evo Western Digital Black RE4 2TB Western Digital Green 2TB bequiet! Silent Wings 2 140mm PWM 
CoolingCoolingCoolingOS
bequiet! Silent Wings 2 140mm PWM bequiet! Shadow Wings SW1 120mm PWM bequiet! Dark Rock Pro 3 Arch X64 / Gnome and OSX 10.11 
MonitorKeyboardPowerCase
Samsung 590D 4K KBC Poker II be quiet! Straight Power 10 400W bequiet! Silent Base 800 
MouseAudioAudio
Speedlink Omni VI  Sound Blaster Z  Bose Companion 2  
CPUMotherboardGraphicsRAM
i5 3427U The Googs HD4000 4GB DDR3 
Hard DriveOSMonitorKeyboard
32GB Flash / 128GB SanDisk Extreme SD card ChromeOS / Ubuntu 14.04 12" 2560x1700 bad 
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post #10 of 20
Thread Starter 
GermanyChris, I respect your opinion and appreciate your input. I am a newb compared to you guys. I have been learning this stuff as I go over the last 3 years. biggrin.gif I actually was in sales at the same company for 3 years before that and then construction before that. Quite a change. thumb.gif

Anyway, the diagnostics in the ASD are coming with a 2D video controller test, the battery is not in so that is erroring and then 4 loopback issues for the ethernet. So, all things considered it is liveable.
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Western Digital Black (3.5") 1TB Western Digital Black (2.5") 750GB Western Digital Green (Bare Drive - External Ba... Western Digital Red (Bare Drive - External Back... 
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Kingston SSDNow V300 Series SV300S37A/120G 2.5"... SanDisk Ultra Plus SDSSDHP-128G-G25 2.5" 128GB ... CD/DVDRW (+LightScribe...woohoo) Cooler Master Hyper212 EVO 
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Windows 10 Pro Mac OSX 10.12.2 ASUS VS248H-P 24" Widescreen HannsG 17" Widescreen (1440 x 900) 
KeyboardPowerCaseMouse
Used Apple Aluminum Wired 550 Watt Corsair VX550 CM 692A SteelSeries Sensei Laser Gaming Mouse [RAW] 
Other
ICY DOCK FLEX-FIT Trio MB343SP 2 x 2.5” HDD/SSD... 
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Intel 2675QM Apple Board Intel HD 3000 Radeon HD 6750M (512 MB) 
RAMHard DriveOptical DriveOS
16 GB - Crucial 1333Mhz SanDisk Ultra II 480GB MATSHITA DVD-RAM (UJ8A8) Mac OSX 10.12.4  
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15" (1440x900) Apple Integrated 85 Watt Brick Pure Aluminum 
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Home Chilly Hack
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CPUMotherboardGraphicsRAM
Intel Core i5 2500K GIGABYTE GA-Z68XP-UD3 MSI N680GTX Lightning GeForce GTX 680 2GB Corsair Vengeance 8 GB DDR3 1600 MHz (PC3 12800) 
Hard DriveHard DriveHard DriveHard Drive
Western Digital Black (3.5") 1TB Western Digital Black (2.5") 750GB Western Digital Green (Bare Drive - External Ba... Western Digital Red (Bare Drive - External Back... 
Hard DriveHard DriveOptical DriveCooling
Kingston SSDNow V300 Series SV300S37A/120G 2.5"... SanDisk Ultra Plus SDSSDHP-128G-G25 2.5" 128GB ... CD/DVDRW (+LightScribe...woohoo) Cooler Master Hyper212 EVO 
OSOSMonitorMonitor
Windows 10 Pro Mac OSX 10.12.2 ASUS VS248H-P 24" Widescreen HannsG 17" Widescreen (1440 x 900) 
KeyboardPowerCaseMouse
Used Apple Aluminum Wired 550 Watt Corsair VX550 CM 692A SteelSeries Sensei Laser Gaming Mouse [RAW] 
Other
ICY DOCK FLEX-FIT Trio MB343SP 2 x 2.5” HDD/SSD... 
CPUMotherboardGraphicsGraphics
Intel 2675QM Apple Board Intel HD 3000 Radeon HD 6750M (512 MB) 
RAMHard DriveOptical DriveOS
16 GB - Crucial 1333Mhz SanDisk Ultra II 480GB MATSHITA DVD-RAM (UJ8A8) Mac OSX 10.12.4  
MonitorKeyboardPowerCase
15" (1440x900) Apple Integrated 85 Watt Brick Pure Aluminum 
Audio
Hear Stuff 
CPUMotherboardGraphicsRAM
Core i7 4790 Dell 08WKV3 Intel HD 4600 16 GB 
Hard DriveOptical DriveCoolingOS
Samsung 850 EVO (250 GB) YES Stock Windows 10 Pro 
MonitorMonitorKeyboardMouse
Dell P2412H Dell P2412H CMStorm (Cherry MX Reds w/ o-rings added) Logitech G402 
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Apple Aluminum Keyboard 
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