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Swiftech Apongee Drive II Destroys 1300$ in Hardware Swift tech Response " To Bad" - Page 10  

post #91 of 103
Quote:
Originally Posted by Watagump View Post

Having a lawyer in the family just means he can use them for advice, doesn't need to take them to court with him.

It's been established that small claims was the intention, though as a last resort.
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post #92 of 103
I must be the person that the thread starter spoke with over the phone. I got a call today from someone claiming that they lost $1,300 dollars worth of hardware from a leak in our Apogee Drive II water block/ pump. Before I could really go into detail about our warranty policy I was assailed with a myriad of four letter words and hung up on. To be honest, I really didn't think much of it until receiving a PM that I needed to check out this thread. There is a very good reason why it's necessary to leak test any water cooling components prior to putting power to your system.

With the way this leak appears to have occurred though it would have leaked right away because it appears that a gasket or o-ring wasn't seated properly between base and the housing assembly. If there wasn't any power put the components during the leak test then nothing should be damaged. I made a mistake like this myself with the very first Apogee Drive unit because with that kit you had to change out the stock Intel mounting assembly to adapt it to AMD. I didn't seat the o-ring properly when I mounted the AMD socket adapter and water flowed down my motherboard, down my video cards and pooled where my power supply would have been. My power supply wasn't at the bottom of my case because I had it set up externally just in case there was a leak. After drying everything off and letting it sit for a few hours in the sun, nothing was damaged and I had no issues. I've had other small accidents though that did cause a power supply to short once, but that was my own fault for getting complacent.

The bottom line here is that our warranty is very clear that we don't cover damage to components. In fact, I don't think there are any manufacturers of custom water cooling components that do. If anyone has any questions or concerns about this feel free to PM me.
post #93 of 103
you know what is odd, and i know this is slightly off topic but I also have this pump and something to add about the mounting hardware. that odd green coloration on the screws i also have that on mine.
post #94 of 103
Thread Starter 
Man ive said it time and time again this system was leak tested for a week with no leaks ..

And ran for two months before this happend.....

Maybe it has leaked for the past week who knows i do know it did not leak while leak testing...

And I never noticed any puddle in the case till today.

Everything was done right on my end this was a 1155 kit mounted on an 1155 system correctly.

Heck just read my build log i have not only pictures but video of leak testing.
Edited by Hokies83 - 6/7/13 at 10:09pm
    
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post #95 of 103
This is why I will never try water cooling. I have a close loop cooler and feel more comfortable with them. Sorry Hokies about your lost and I hope you get it resolved.
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post #96 of 103
Quote:
Originally Posted by Hokies83 View Post

Man ive said it time and time again this system was leak tested for a week with no leaks ..

And ran for two months before this happend.....

Maybe it has leaked for the past week who knows i do know it did not leak while leak testing...

And I never noticed any puddle in the case till today.

Everything was done right on my end this was a 1155 kit mounted on an 1155 system correctly.

Heck just read my build log i have not only pictures but video of leak testing.

Thats not the point. The point is no matter what the case is they dont cover other parts.
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post #97 of 103
Quote:
Originally Posted by ZealotKi11er View Post


Thats not the point. The point is no matter what the case is they dont cover other parts.

nor should they be expected to, under any circumstances could be added to that statement.

post #98 of 103
Quote:
Originally Posted by ZealotKi11er View Post

Thats not the point. The point is no matter what the case is they dont cover other parts.


And this is where the legal action comes in!
Quote:
Originally Posted by anubis1127 View Post

nor should they be expected to, under any circumstances could be added to that statement.

If their product is responsible for damaging your product because of manufacturer error they shouldn't be held accountable?
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The Laboratory
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post #99 of 103
Thread Starter 
check the dates on the videos...

first one there is not even anything in the case.. i ran that for a week.

From February.
Quote:
Originally Posted by ZytheEKS View Post

And this is where the legal action comes in!

Correct.

i will wait to see if anything is dead / talk to Gabe first tho it is a last resort.
Edited by Hokies83 - 6/7/13 at 10:16pm
    
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7950 w/ Alphacool block G.SKILL Trident X 2500mhz 2x4gb SanDisk Extreme 240gb sata III 6gbs x5 SwiftTech Apongee Drive II 
CoolingCoolingCoolingOS
Monsta 360 86mm thick rad X 4 MCP 35X Pump x2 400ML Frozen Q Fusion res x3 Windows 7 Ultimate 64 bit 
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CatLeap 2560x1440 + Acer hn274h bmiiid 120hz 3D Logitech G19 Corsair Ax1200 watts  Mountain Mods Ascension 
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Logitech M570 Pioneer SP-BS21 Bookshelf Loudspeakers + Lepai Amp 
  hide details  
    
CPUMotherboardGraphicsGraphics
i7 3770k 5.2ghz  GIGABYTE G1 Assassin Sniper 3 7950 with Alphacool block 7950 w/ Alphacool Block 
GraphicsRAMHard DriveCooling
7950 w/ Alphacool block G.SKILL Trident X 2500mhz 2x4gb SanDisk Extreme 240gb sata III 6gbs x5 SwiftTech Apongee Drive II 
CoolingCoolingCoolingOS
Monsta 360 86mm thick rad X 4 MCP 35X Pump x2 400ML Frozen Q Fusion res x3 Windows 7 Ultimate 64 bit 
MonitorKeyboardPowerCase
CatLeap 2560x1440 + Acer hn274h bmiiid 120hz 3D Logitech G19 Corsair Ax1200 watts  Mountain Mods Ascension 
MouseAudio
Logitech M570 Pioneer SP-BS21 Bookshelf Loudspeakers + Lepai Amp 
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post #100 of 103
Quote:
Originally Posted by BramSLI1 View Post

IBefore I could really go into detail about our warranty policy I was assailed with a myriad of four letter words and hung up on..

I think most of us suspected this to be the case after reading the thread. Don't let it ruin your day. Hopefully you guys record your phone calls, I'm sure the judge would love to hear it Snorkle.gif
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Overclock.net › Forums › Cooling › Water Cooling › Swiftech Apongee Drive II Destroys 1300$ in Hardware Swift tech Response " To Bad"