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First time RMA, how long does this take?

post #1 of 7
Thread Starter 
I'm just wondering what sort of time frame is normal for a normal XFX RMA request. I mailed my card out on the 23rd of May. It was received on the 30th to their HQ in California. I haven't gotten a response in over 5 days. I'm not sure what to do now. It was a 5750 egg cooler.
Quote:
5/31/2013 5:32:02 PM By kevin@xbez Type:2
Hello according to your tracking number when was it received here? It isn't showing in our system as having arrived yet.
Quote:
6/5/2013 3:46:07 PM By kevin@xbez Type:2
Ok yeah at this point it hasn't showed up here.
Quote:
6/7/2013 9:22:06 PM By 956987 Type:0
I checked my UPS Tracking and it arrived on MAY 30TH!!! it was signed for by a GUTIERREZ

2134 s. green privado ontario CA

this ticket has been open for almost a month now......
Quote:
6/9/2013 10:28:13 PM By 956987 Type:0
I can forward you a copy of the Tracking page if needed........


Should i call the support number or just give it more time?
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Obelisk
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post #2 of 7
I would give them a call and see what is going on, it cant hurt.
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Going to be chaep
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Wife's Rig
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Plextor M5p 128GB 2 x WD 500GB Blues LG Prolimatech Megahalems Rev C 
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Arctic F12 CO PWM x 2 Push/Pull Windows 7 64 bit Ultimate LG IPS235V Corsair AX850 
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Coolermaster HAF 912 advanced (Asia version) 
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Win 7 ultimate Samsung Syncmaster 932gwe+ OCZ ZT series 550W Coolermaster 410 
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1.67Ghz Atom stock 1GB DDR2 2 x 500GB Western Digital Cavier Blacks [RAID 1] 
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stock DSM3.2 [built on linux] stock stock 
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post #3 of 7
Haha.

Im now waiting almost 4 Months on my sensei. thumbsdownsmileyanim.gif

call them.

or do what i did spam the crap out of them.

slow ass monkeys!
what kinda support is that actually?
Edited by Toxsick - 6/11/13 at 8:32pm
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post #4 of 7
Ouch! Xfx? They've got to be one of the worst brands to deal with for this exact reason.
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Red October
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post #5 of 7
Wow. XFX went downhill in the past few years. When Nvidia had the 8000 series cards, I RMA my 8600GT XXX and I got s replacement within 2 weeks.
post #6 of 7
XFX is not one of thee worst companies to deal with regardless if it's RMA or just a warranty issue. Call them, last RMA I had with XFX was 1 year ago and it took 2 weeks for delivery (start counting the days once they have received the damaged GPU).

They used to have lifetime warranty but since many users abused that idea they were forced to ditch it, same as BFG back in the day..
post #7 of 7
Thread Starter 
I came home from work to find a package sitting at my door. In a heavily taped up xfx box, so much in fact i had to cut the box open with scissors was a refurbed 5750. It has a newer style egg cooler. There was a LOAD of dust all over the board of this thing. The heatsink looked brand new though. It was disgusting. Right in there RMA return policy is clean the GPU before returning or else it would be processed.
Obelisk
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Obelisk
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160 GB Cav Lite-on DVD Burner Windows Vista 32bit SP2 21' Sony Trinitron 85Hrz RR 
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400W Corsair NZXT BETA Evo 
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