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1st world problems.

My 850D started dropping frames a few months ago, so, I called Samsung back in March and sent it in. Every 9 seconds or so frames would be dropped, so during motion everything would appear to stutter/lurch forward.

PixerPixAn is a free motion testing software which many reviewers (including me) use to test displays. The race car goes across the screen at a fixed speed, when frames are dropped it appears to lurch forward.

http://i1093.photobucket.com/albums/i432/240hzTeslaStorm/Viewsonic%20VP2770/Advanced.jpg

The first time I sent it in a tech from their repair center called me to ask what the issue was even though I already explained it to the customer service rep on the phone...and they are supposed to take notes. I told the tech was the issue was and to download PixerPixAn to test the display. A few days later the tech called to confirm that the 3 other 850D's he tested dropped frames and the non-850D's he tested did not. A week later my original monitor showed up with a nearly illegible note stating that the monitor worked properly rolleyes.gif

I called again, sent it in again, and again the same tech called me to find out what the issue was. After re-confirmation the tech admitted he knew what the issue was the first time I sent it in and told me to send in the stand and power supply since they ask customers to only send in the panel by itself the first.

I did not want to spend 20$ to ship the stand and power supply. so, I called Samsung to get a shipping label. Even though I sent in my purchase receipt twice already they asked me to email it to them. After checking my receipt again they would email me a shipping label. A week later I called again to ask what was going on and the customer service rep sent me a shipping label. At this point it's been around 5 weeks...and nothing has been accomplished

After another week of waiting for Samsung to receive the stand+power supply I called again to find out about getting a replacement they offered me earlier. I can't remember the exact name, but let's called them executive customer service reps. The regular customer service rep put me in touch with an executive customer service rep who told me it would take around two weeks and they would send me an unspecified replacement. After two weeks went by I called again and was told it would take another two weeks rolleyes.gif

Four weeks go by with zero contact, so, I called again on Monday May 13th . After getting apologized to many times an executive rep told me they would call me back in a few days.

After two days I was sent a cryptic email offering a Samsung S27B970D as a replacement. I replied and declined the offer since the 970D uses glass and my 850D was matte. I asked if I could get the Samsung S27B971D as a replacement it since is matte.

The next day (Friday May 17th) I called Samsung again and the rep said they would call me back. I received an email the next morning in which I was offered the S27A650D= a 1080p, 350$ monitor. I responded and declined since it is a 1080p, 350$ monitor.

They replied with this:
Quote:
Originally Posted by Samsung Employee 
Hi,

The model being offered is LS27A650DEZ/ZC

I responded
Quote:
Originally Posted by Me 
Hi,

What happened to the 970D? The 650D is a 1920x1080 resolution model worth half as much as the monitor it is supposed to be replacing, so, I do not want it.

Thanks

Reply
Quote:
Originally Posted by Samsung Employee 

Option 1: LS27B970DS/ZC
Option 2: LS27A650DEZ/ZC

Please advise as soon as possible.

So they gave me 2 options, an insulting 350$ monitor and a monitor I did not want (970D), but accepted since it seemed they would either not give me another option or ignore me (heard of Samsung doing this).

On a positive note it only took 2 days for the 970D to arrive.

I hate the S27B970D...glass should never be used with panels which have such poor black levels since they look gray and it is super reflective. Unless the lights are off it is very hard to see anything in dark scenes.

http://www.flickr.com/photos/97364704@N08/9013246753/sizes/o/in/photostream/

Called Samsung again today (June 11th) to ask if I could send it in and get something else but he said to bad and that I should have not accepted it...which I did initially and told him what happened but he gave me the same answer. Absolutely terrible customer support.

To Summarize: It has been more than 2.5 months and Samsung still has not replaced my S27A850D and will not replace it with a display I actually want, now I am stuck with a monitor I hate. I likely should have refused the 970D did not see them budging since "they only offer models which are available."

Dell, HP, Eizo and NEC would have replaced my monitor within a week.
Edited by MenacingTuba - 6/11/13 at 2:22pm
Dr. Tesla
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Dr. Tesla
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7 4770k MSI Z87 MPOWER MAX Zotac GTX 980 Ti AMP! Extreme Patriot Viper 3 Series, Sapphire Blue Edition D... 
CoolingOSMonitorMonitor
Corsair H80 Windows 7 Ultimate X-Star DP2710 Glossy Qnix QX2710 Matte 
KeyboardPowerCaseMouse
Razer Black Widow Ultimate Antec HCP 1200w Lian Li PC-P80 Razer Lachesis 
Mouse PadAudioAudio
Roccat Sense Glacier Blue Beyerdynamic T90 Jubilee Essence HDACC 
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