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ZoneAlarm Security Suite is blocking print server [Resolved]

post #1 of 18
Thread Starter 
[SOLVED - see 13th post]

I just bought this print server IOGEAR Print Server Site

I have narrowed down my problem to an issue with the software firewall and not the router. I can print over the network with my firewall off but when it is turned on it is blocking the print job.

I have added the IP address of the print server to ZoneAlarm, rebooted the computer, restarted the router, and I am not sure what I should do next. What am I forgetting to do? Thanks.

PS - Yes, there is paper in the printer LOL
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post #2 of 18
Thread Starter 
bump
Bits n' Pieces
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Hard DriveHard DriveHard DriveHard Drive
Western Digital WD Black WD1002FAEX 1TB Western Digital WD Blue WD5000AAKX 500 GB Western Digital WD Blue WD5000AAKS 500 GB SAMSUNG 840 Series MZ-7TD120BW 
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AMD Phenom II X4 965 Deneb RB-C3 ASUS M5A97 R2.0 GeForce GTX 550 Ti G.SKILL Ripjaws Series (2 x 2 GB) 
Hard DriveHard DriveHard DriveHard Drive
Western Digital WD Black WD1002FAEX 1TB Western Digital WD Blue WD5000AAKX 500 GB Western Digital WD Blue WD5000AAKS 500 GB SAMSUNG 840 Series MZ-7TD120BW 
Optical DriveCoolingOSMonitor
LITE-ON DVDRW LH-20A1S SATA  ZALMAN CNPS9700 LED 110mm 2 Ball CPU Cooler  Windows 7 Professional x64 ViewSonic VX2753mh-LED Black 27" 1920 x 1080 
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post #3 of 18
Try going into the ZA control panel and on the left side click on the program control tab, then click on the program tab and scroll down till you find your programs for your printer and then left click in the trust level column and click "trusted" on anything to do with your printer. Hope this makes sense.
post #4 of 18
Thread Starter 
Yup, I know exactly what you mean. Unfortunately it did not work =(
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Western Digital WD Black WD1002FAEX 1TB Western Digital WD Blue WD5000AAKX 500 GB Western Digital WD Blue WD5000AAKS 500 GB SAMSUNG 840 Series MZ-7TD120BW 
Optical DriveCoolingOSMonitor
LITE-ON DVDRW LH-20A1S SATA  ZALMAN CNPS9700 LED 110mm 2 Ball CPU Cooler  Windows 7 Professional x64 ViewSonic VX2753mh-LED Black 27" 1920 x 1080 
MonitorKeyboardPowerCase
Samsung 2263BW 1680 x 1050 Logitech K800 Seasonic X Series 750w Very Old Gateway 300 Series Full Tower Modded a... 
MouseMouse PadAudioOther
Logitech Anywhere MX Staples Ergonomic One Sennheiser Wireless RS160 D-Link Xtreme N Gaming Router DGL-4500 
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Bits n' Pieces
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CPUMotherboardGraphicsRAM
AMD Phenom II X4 965 Deneb RB-C3 ASUS M5A97 R2.0 GeForce GTX 550 Ti G.SKILL Ripjaws Series (2 x 2 GB) 
Hard DriveHard DriveHard DriveHard Drive
Western Digital WD Black WD1002FAEX 1TB Western Digital WD Blue WD5000AAKX 500 GB Western Digital WD Blue WD5000AAKS 500 GB SAMSUNG 840 Series MZ-7TD120BW 
Optical DriveCoolingOSMonitor
LITE-ON DVDRW LH-20A1S SATA  ZALMAN CNPS9700 LED 110mm 2 Ball CPU Cooler  Windows 7 Professional x64 ViewSonic VX2753mh-LED Black 27" 1920 x 1080 
MonitorKeyboardPowerCase
Samsung 2263BW 1680 x 1050 Logitech K800 Seasonic X Series 750w Very Old Gateway 300 Series Full Tower Modded a... 
MouseMouse PadAudioOther
Logitech Anywhere MX Staples Ergonomic One Sennheiser Wireless RS160 D-Link Xtreme N Gaming Router DGL-4500 
OtherOtherOther
D-Link DUB-H7 7-Port USB Hub SAMSUNG ML-2955DW Workgroup Wireless Laser Prin... Xerox XDM32205M-WU DocuMate 3220 Document Scanner  
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post #5 of 18
Have you enabled file and print sharing?
post #6 of 18
Thread Starter 
Quote:
Originally Posted by Blade View Post
Have you enabled file and print sharing?
You mean in ZA?

As far as the network goes, everything prints fine until the ZA is turned on. If I shut off ZA I can print over the network using the print server. If I remove the print server from the equation and plug the USB printer into my pc I can print locally from that pc and I can also print remotely from my laptop.

Edit: Everything printed fine with ZA turned on before I added the print server.
Bits n' Pieces
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CPUMotherboardGraphicsRAM
AMD Phenom II X4 965 Deneb RB-C3 ASUS M5A97 R2.0 GeForce GTX 550 Ti G.SKILL Ripjaws Series (2 x 2 GB) 
Hard DriveHard DriveHard DriveHard Drive
Western Digital WD Black WD1002FAEX 1TB Western Digital WD Blue WD5000AAKX 500 GB Western Digital WD Blue WD5000AAKS 500 GB SAMSUNG 840 Series MZ-7TD120BW 
Optical DriveCoolingOSMonitor
LITE-ON DVDRW LH-20A1S SATA  ZALMAN CNPS9700 LED 110mm 2 Ball CPU Cooler  Windows 7 Professional x64 ViewSonic VX2753mh-LED Black 27" 1920 x 1080 
MonitorKeyboardPowerCase
Samsung 2263BW 1680 x 1050 Logitech K800 Seasonic X Series 750w Very Old Gateway 300 Series Full Tower Modded a... 
MouseMouse PadAudioOther
Logitech Anywhere MX Staples Ergonomic One Sennheiser Wireless RS160 D-Link Xtreme N Gaming Router DGL-4500 
OtherOtherOther
D-Link DUB-H7 7-Port USB Hub SAMSUNG ML-2955DW Workgroup Wireless Laser Prin... Xerox XDM32205M-WU DocuMate 3220 Document Scanner  
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Bits n' Pieces
(23 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X4 965 Deneb RB-C3 ASUS M5A97 R2.0 GeForce GTX 550 Ti G.SKILL Ripjaws Series (2 x 2 GB) 
Hard DriveHard DriveHard DriveHard Drive
Western Digital WD Black WD1002FAEX 1TB Western Digital WD Blue WD5000AAKX 500 GB Western Digital WD Blue WD5000AAKS 500 GB SAMSUNG 840 Series MZ-7TD120BW 
Optical DriveCoolingOSMonitor
LITE-ON DVDRW LH-20A1S SATA  ZALMAN CNPS9700 LED 110mm 2 Ball CPU Cooler  Windows 7 Professional x64 ViewSonic VX2753mh-LED Black 27" 1920 x 1080 
MonitorKeyboardPowerCase
Samsung 2263BW 1680 x 1050 Logitech K800 Seasonic X Series 750w Very Old Gateway 300 Series Full Tower Modded a... 
MouseMouse PadAudioOther
Logitech Anywhere MX Staples Ergonomic One Sennheiser Wireless RS160 D-Link Xtreme N Gaming Router DGL-4500 
OtherOtherOther
D-Link DUB-H7 7-Port USB Hub SAMSUNG ML-2955DW Workgroup Wireless Laser Prin... Xerox XDM32205M-WU DocuMate 3220 Document Scanner  
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post #7 of 18
I meant in XP but I think what I would try next is to completely uninstall ZA and reinstall with everything connected and with that when ZA windows start popping up you can configure it fresh. It is late and I will check back tomorrow to see how it went for you, good luck.
post #8 of 18
Thread Starter 
I'll prob tackle the reinstall in the morning and keep you posted. Thanks for the troubleshooting!
Bits n' Pieces
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CPUMotherboardGraphicsRAM
AMD Phenom II X4 965 Deneb RB-C3 ASUS M5A97 R2.0 GeForce GTX 550 Ti G.SKILL Ripjaws Series (2 x 2 GB) 
Hard DriveHard DriveHard DriveHard Drive
Western Digital WD Black WD1002FAEX 1TB Western Digital WD Blue WD5000AAKX 500 GB Western Digital WD Blue WD5000AAKS 500 GB SAMSUNG 840 Series MZ-7TD120BW 
Optical DriveCoolingOSMonitor
LITE-ON DVDRW LH-20A1S SATA  ZALMAN CNPS9700 LED 110mm 2 Ball CPU Cooler  Windows 7 Professional x64 ViewSonic VX2753mh-LED Black 27" 1920 x 1080 
MonitorKeyboardPowerCase
Samsung 2263BW 1680 x 1050 Logitech K800 Seasonic X Series 750w Very Old Gateway 300 Series Full Tower Modded a... 
MouseMouse PadAudioOther
Logitech Anywhere MX Staples Ergonomic One Sennheiser Wireless RS160 D-Link Xtreme N Gaming Router DGL-4500 
OtherOtherOther
D-Link DUB-H7 7-Port USB Hub SAMSUNG ML-2955DW Workgroup Wireless Laser Prin... Xerox XDM32205M-WU DocuMate 3220 Document Scanner  
  hide details  
Reply
Bits n' Pieces
(23 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X4 965 Deneb RB-C3 ASUS M5A97 R2.0 GeForce GTX 550 Ti G.SKILL Ripjaws Series (2 x 2 GB) 
Hard DriveHard DriveHard DriveHard Drive
Western Digital WD Black WD1002FAEX 1TB Western Digital WD Blue WD5000AAKX 500 GB Western Digital WD Blue WD5000AAKS 500 GB SAMSUNG 840 Series MZ-7TD120BW 
Optical DriveCoolingOSMonitor
LITE-ON DVDRW LH-20A1S SATA  ZALMAN CNPS9700 LED 110mm 2 Ball CPU Cooler  Windows 7 Professional x64 ViewSonic VX2753mh-LED Black 27" 1920 x 1080 
MonitorKeyboardPowerCase
Samsung 2263BW 1680 x 1050 Logitech K800 Seasonic X Series 750w Very Old Gateway 300 Series Full Tower Modded a... 
MouseMouse PadAudioOther
Logitech Anywhere MX Staples Ergonomic One Sennheiser Wireless RS160 D-Link Xtreme N Gaming Router DGL-4500 
OtherOtherOther
D-Link DUB-H7 7-Port USB Hub SAMSUNG ML-2955DW Workgroup Wireless Laser Prin... Xerox XDM32205M-WU DocuMate 3220 Document Scanner  
  hide details  
Reply
post #9 of 18
I hope no news is good news?? ZA can be very wierd sometimes ( I know because I use it too) and I know for the longest time ZA had issues with Windows Messenger Live and not letting you get connected. That was an issue with ZA's compatibility with the program and I know that ZA had to fix the problem from their end. Maybe if your printer server is very new it "could" be something maybe a quick call to ZA support might answer for you.

Also you could try to lower your security settings in ZA, uninstall/reinstall, make sure everything is set to "always allow", etc....it sounds like you have done the hard stuff already with the IP's and stuff. I am not that knowledgeable with opening and configuring the firewall ports but maybe you need to look there.
post #10 of 18
Have you tried adding the printer's address to the trusted zone? Or, have you enabled the ports it uses?
Bob
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Bob
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